Mitel 5304 User Manual
Sx-200 ip communications platform
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- User manual (84 pages) ,
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Summary of Contents for Mitel 5304
- Page 1 MITEL SX-200 IP Communications Platform 5304 IP Phone User Guide...
- Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
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Page 3: Table Of Contents
About Feature Access Codes ....................3 TIPS FOR YOUR COMFORT AND SAFETY ............3 Don't cradle the handset! ..................... 3 Protect your hearing ......................3 CUSTOMIZING YOUR 5304 IP PHONE ..............4 Ringer Control........................4 Handset Receiver Volume Control ..................4 Speaker Volume Control...................... 4 Display Contrast Control ...................... - Page 4 5304 IP Phone User Guide Transfer ..........................10 Conference ........................10 Conference Split ........................ 10 Swap..........................10 Call Forward ........................11 Call Forward - Remote (I'm Here)..................12 Call Forward - End Chaining....................12 Call Forward - Override ..................... 13 Call Forward - Forced ......................
- Page 5 5304 IP Phone User Guide Reminder ........................... 24 Reminder - Multiple......................24 Call Monitoring........................25 Door Opener ........................25 Night Answer ........................26 Release..........................26 Secure Hot Swap....................... 26 Mobile Extension ....................... 27 FEATURE ACCESS CODES .................... 28...
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Page 7: About Your Phone
5304 IP Phone is a two-line, dual port telephone that provides voice communication over an IP network. It has a back-lit liquid crystal display (LCD) screen. The 5304 IP Phone offers 8 programmable keys for one-touch feature access and one prime line key. The personal key on the bottom is always your Prime Line. -
Page 8: Elements Of Your Phone
5304 IP Phone User Guide Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features and identifying callers. When you are using the Superkey feature, prompts and feature information appear on the display screen. -
Page 9: Function Keys
5304 IP Phone User Guide Function Keys Your system administrator can program the following function keys on a personal key (PK): • Hold • Redial • Cancel • Transfer/Conference • Superkey • Message Key Note: Certain features as documented in this guide will only work if the associated function key has been programmed. -
Page 10: Customizing Your 5304 Ip Phone
5304 IP Phone User Guide CUSTOMIZING YOUR 5304 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: • Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1. -
Page 11: Language Change
5304 IP Phone User Guide Language Change To change the display language: 1. Press the programmed Superkey. 2. Press # until "Language?" appears. 3. Press * twice . 4. Press # until the desired language appears. 5. Press *. Feature Keys Your system administrator can program features on your phone, although they are not recommended unless they can be programmed on a key with an indicator. -
Page 12: Making And Answering Calls
5304 IP Phone User Guide MAKING AND ANSWERING CALLS If your telephone system operates as a private branch exchange (PBX), the Prime Line can be used for both incoming and outgoing calls. Outgoing calls on a PBX system require dialing a line access code (usually 9) followed by the telephone number. -
Page 13: Phonebook
5304 IP Phone User Guide Phonebook To access the Phonebook, dial *65. To use the Phonebook: 1. Enter the name of the person you wish to call, as follows: • For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display. -
Page 14: Speed Call - Personal
5304 IP Phone User Guide To store a Speed Call number: 1. Press the programmed Superkey. 2. Press # until "Personal Keys?" appears. 3. Press *. 4. Press a personal key that isn't a line key. 5. Press *. 6. Enter the number. -
Page 15: Call Handling
5304 IP Phone User Guide CALL HANDLING Hold To place a call on Hold: • Press the programmed Hold key. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: •... -
Page 16: Transfer
5304 IP Phone User Guide Transfer To Transfer an active call: 1. Press the programmed Transfer/Conference key. 2. Dial the number of the third party. 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfer, wait for an answer, consult, and hang up. -
Page 17: Call Forward
5304 IP Phone User Guide Call Forward Call Forward lets you redirect incoming calls to an alternate number. "External Calls?" redirects your incoming external calls only; "Internal Calls?" redirects your incoming internal calls only. If you want to redirect both external and internal calls, you must program each separately. -
Page 18: Call Forward - Remote (I'm Here)
5304 IP Phone User Guide Call Forward - Remote (I'm Here) To forward calls from a remote station to your current location: 1. Press the programmed Superkey. 2. Press # until "Call Forwarding?" appears. 3. Press *. 4. Press # until "I Am Here" appears. -
Page 19: Call Forward - Override
5304 IP Phone User Guide Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension number. 4. Press *. Call Forward - Forced To force an incoming call to be forwarded: •... -
Page 20: Messaging - Callback
5304 IP Phone User Guide To turn Messaging - Advisory off: 1. Press the programmed Superkey. 2. If necessary, press the # until "Advisory Msgs?" appears. 3. Press * when "Advisory Msgs?" appears. 4. Press * to turn off the message. -
Page 21: Using Advanced Features
5304 IP Phone User Guide USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press the programmed Transfer/Conference key. -
Page 22: Call Park - System
5304 IP Phone User Guide To retrieve a parked call while you are on a call on your prime line, do one of the following: • Press the Call Park feature key. • Press the programmed Transfer/Conference key and then dial *22. -
Page 23: Call Park - Specific Orbit
5304 IP Phone User Guide Call Park - Specific Orbit This feature allows you to park a call in a specific orbit by entering a twodigit orbit number or by pressing a feature key assigned to a specific orbit number. -
Page 24: Call Pickup
5304 IP Phone User Guide Call Pickup To answer a call that is ringing at another phone in your Pickup Group: 1. Lift the handset. 2. Press the programmed Pickup feature key. To answer a call that is ringing at a station not in your Pickup Group: 1. -
Page 25: Paging - Direct
5304 IP Phone User Guide Paging - Direct Direct Paging allows you to page a party. To page a party: 1. Lift the handset. 2. Press the programmed Direct Paging feature key or dial the appropriate feature access code. 3. Dial the extension number. -
Page 26: Paging - Group
5304 IP Phone User Guide Paging - Group To page all phones in a paging group simultaneously through their speakers: 1. Lift the handset. 2. Press the programmed Direct Page feature key. 3. Press #. 4. Page the called parties. -
Page 27: Direct Station Select (Dss)/Busy Lamp Field (Blf)/Direct Page/Call Pickup
5304 IP Phone User Guide Direct Station Select (DSS)/Busy Lamp Field (BLF)/Direct Page/Call Pickup Your phone may have keys that show the status (idle, busy, ringing, or call on hold) of another extension. Depending on the programming of the key, pressing it will do one of the following: •... -
Page 28: Park And Page
5304 IP Phone User Guide Park and Page With Park and Page, you can park a call and initiate a page all in one step. Park and Page options include • Park and Page Set: After a call is parked, the system performs an all-set page. -
Page 29: Record A Call
5304 IP Phone User Guide Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. -
Page 30: Reminder
5304 IP Phone User Guide Reminder To program a Reminder on your phone: 1. Lift the handset. 2. Dial *32. 3. Set a time by entering the hour and minutes in 24-hour format. For example, entering 1415 sets a reminder for 2:15 PM. You hear dial tone if the time is valid; reorder tone if it is invalid. -
Page 31: Call Monitoring
5304 IP Phone User Guide Call Monitoring This feature allows you to monitor another extension user's phone conversation, either with or without the user's knowledge. If your system is programmed to notify users that they are being monitored, they hear a beep when monitoring begins. -
Page 32: Night Answer
5304 IP Phone User Guide Night Answer Office telephone systems are often placed into Night Answer after regular hours. Calls then ring alternate answer points—either designated extensions or a night bell. You can dial the Trunk Answer From Any Station (TAFAS) code to answer calls ringing the night bell. If permitted by system programming, you can put your phone into one of two night answer modes, Night1 or Night2. -
Page 33: Mobile Extension
Hot Swap of another phone. Mobile Extension Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN-connected phone (your cell phone, for example). Calls arriving at the desk phone ring the cell phone simultaneously, until one or the other is answered, or if unanswered, are forwarded to voice mail. -
Page 34: Feature Access Codes
5304 IP Phone User Guide FEATURE ACCESS CODES Program Feature Key Direct Paging Retrieve Personal Speed Call Store Personal Speed Call Call Hold Retrieve (Remote) Call Forwarding - Cancel I'm Here Call Park Call Hold Retrieve (Local) Call Park Orbit Retrieve...