Mitel SX-200 Practices page 906

ACD TELEMARKETER
Application Package
Table 114 ACD Supervisor Form Fields
Field
ID Code
Name
\
cos
Meaning
A programmable field used to record Senior Supervisor identification numbers.
Their IDS are used when logging on and as an access code to call the user.
The IDS are l-5 digit entries, and must not conflict with other access codes
already assigned in the system. The form is sorted numerically by ID.
An optional programmable field used to record the Supervisor's name. This
name appears on any
SUPERSET
4 telephone the user logs onto. The same
conditions apply to supervisor names as to set names.
A 2-digit field specifying the Class Of Service number of this Senior
Supervisor. The range is 1 to 50.
Pressing the EXPAND softkey displays
the subform shown in Figure 11-7. This form
lists ail groups reporting to the supervisor,
:81 PM 11-JLW9@
GRPS OF E. LEGAIJLT 392
12
10
2
1
SUPER ID
107
106
1n9
NO SUPER
alarm status
q
MhJOR
SUPER N&ME
cos
H. FERGSON 21
C. BRAZE&U 20
C.J.CHAT 20
EP
1e7
H. FERGSON
21
L-FIND GROUP 2-FIND SUPER 3-ADD 4-TOP 5-BOTTOM
j-QUIT 7- B-DELETE 9-NO SUPER 0-
Figure II-7 ACD Supervisor
Subform (CDE Subform 40)
Table 11-7 defines the fields of the ACD Supervisor Subform.