Mitel SX-200 Practices page 829

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Configuring an ACD System
Paths Using This Group
This box allows the system planner to note the paths using this group. Use this as a
reference when transferring Agent Group information to the Path Planner sheets.
Pafh Planner
4.0
The Path Planner sheet illustrated in Figure 4-2 is used in conjunction with the Agent
Group Planner when laying out the routing for incoming ACD calls. The Planner
identifies all major elements that must be addressed while setting up the system.
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Once the Path Planner has been completed to the ACD system designer's satisfaction,
the information is transferred to the CDE forms for system programming.
The CDE forms pertaining to the ACD TELEMARKETER feature are described in
Section 11 of this practice. For a description of all system CDE forms, refer to Customer
Data Entry, Practice 9109-096-210--NA. Appendix B of this practice contains
additional blank copies of the Path Planner. Figure 4-2 shows a blank Path Planner
sheet. The following subsections describe the fields on this sheet. Examples later in
this section illustrate the use of a Path Planner and trace calls through completed Path
Planners. Unless mentioned othenvise, all fields on the Path Planner have
corresponding fields on one of the CDE forms used in programming the system,
Purpose of This Path
The Purpose of this Path field allows the designer to summarize in a few words the
intention of this path. The information in this field is for information only and is not
programmed on any form during CDE.
Name
The Name field contains a descriptive name identifying the function of the path. This
name appears in the ACD Path monitor displays and on the Agent's SUPERSET 4
telephone when the set is presented with a call. This allows agents handling calls for
more than one path to answer the caller with an appropriate greeting.
During CDE, transfer this information from the Path Planner sheet to the ACD Path field
on the ACD Path form (Form 41).
Path Access Code
The Path Access Code field identifies the path to the rest of the system. The Path
Access Code can be used as a destination in the Non-Dial-In Trunks form and in the
Call Rerouting Table. The access code can also be entered in another path planner as
an overflow or inter-flow point, and can be programmed as a forwarding destination for
a SUPERSET 4 station.
During CDE, transfer the information in this field of the Path Planner sheet to the
"Access Code for This ACD Path" field on the ACD Path form (Form 41).
9109-09&62O-NA
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