Mitel SX-200 Practices page 931

Appendix B - Planner Sheets
m
Name:
ACD TELEMARKETEe
L2
1 Path Access: I
Path Service Level:
~.~~~~~
ul 03
Km
0
5
interflow Tmeout: - I-
Allow Overflow to Interflow
El
Point before timeout?
YIN
PATH PLANNER
Purpose of this Path:
INSTRUCTIONS:
1. Complete a Path Planner for each path,
2. Caller can listen to RADs with the option of Music on Hold (MOH) or an alternate music source/recording between
the PADS. (PAD = Hunt Group Access Code)
3. Copy the appropriate Agent Group Number from the Agent Group Planner.
4, The Primary Agent Group must be programmed. The path has the option of three Overflow Groups and
lnterffow out of the Path. If next Overflow Group is not programmed the call either intetffows out of the path
or remains as is until the call is answered or the caller hangs up.
5. Default Interflow Trmeout is 54 minutes. The call interflows (ti enabled) or drops when the timer expires or
when prediction indicates that the call will not be answered within the timer interval. Interflow time starts when
the call enters the path.
9109-09C62O-NA
Issue 1
Revision 0
620 B-13