Mitel SX-200 Practices page 805

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GENERAL
I.1 This practice describes the features, operation, and programming of the ACD
TELEMARKETER@ Applications Package for the SX-ZUO@ DIGITAL Private
Automatic Branch Exchange (PABX).
Reason for Reissue
I.2
This practice is reissued to include revisions and additions to the information
contained in the previous issue. This is the first issue for Generic 1005.
Intended Audience
I.3
This practice is for those involved in the marketing, installation, programming, and
operation of the SX-ZUO DIGITAL ACD TELEMARKETER feature.
Manual Structure
1.4
This practice is divided into sections with each section covering a specific area of the
ACD TELEMARKETER feature:
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General describes the structure and content of the practice.
Overview covers basic ACD concepts.
ACD TELEMARKETER Feature outlines the implementation of ACD in the ACD
Telemarketer package, and introduces the terminology related to the feature.
Configuring an ACD System describes the steps to follow when planning a new
ACD installation.
Sets - General introduces the SUPERSET m telephones used by ACD agents
and supervisors.
ACD Agent Sets describes the features and operation of the SUPERSET 4 tele-
phones used by ACD agents.
ACD Supervisor Seta describes the features and operation of the SUPERSET
telephones used by ACD supervisors.
ACD Senior Supervisor Sets describes the features and operation of the
SUPERSET 4 telephones used by ACD Senior Supervisors.
Reports covers the various reports available from the ACD TELEMARKETER
Application package, and describes how to route the reports to the system printer.
Monitors describes the monitor displays, and the contents of each display.
9109-096-62O-NA
Issue 1
Revision 0
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