Mitel SX-200 Practices page 830

ACD TELEMARKETER Application Package
3
1
ACD TELEMARKETEd@
PATH PIANNER
Path Service Level:
Purpose of this Path:
3
2
3
ii
2
0
3
0
4 + +
0
3 Prima
%
1 st Overflow
2nd Overflow
Agent roup
3rd Overflow
+ Agent Group + Agent Group
4 Agent Group
0
4 Yes
Overflflw~rorq-
Yes
Overj@&irouf-
Yes
Oved~~~roulz-
No No
-I-
v
0
5
Inter-flow Timeout: - :-
Allow Overflow to Interflow
Point before timeout?
INSTRUCTIONS:
1. Complete a Path Planner for each path.
2. Caller can listen to PADS with the option of Music on Hold (MOH) or an alternate music source/recording
between the PADS. (HAD = Hunt Group Access Code)
3. Copy the appropriate Agent Group Number from the Agent Group Planner,
4. The Primary Agent Group must be programmed. The path has the option of three Overflow Groups
and Inter-flow out of the Path. If next Overflow Group is not programmed the call either interflows out
of the path or remains as is until the call is answered or the caller hangs up.
5. Defauft Interflow Timeout is 54 minutes. The call interflows (ll enabled) or drops when the timer expires or
when prediction indicates that the call will not be answered within the timer interval. Interflow time starts
when the call enters the path.
620 4-6
Figure 4-2 Path Planner
Revision 0 9109-096-62O-NA
Issue 1