Mitel SX-200 Practices page 908

ACD TELEMARKETER
Application Package
Table II-8 ACD Path Form Fields
Field Meaning
4CD Path Header field identifying the ACD path by name and number.
4CD Path Number Programmable field containing a one or two digit number in the range of 1
to 99.
\CD Path vame
\
Programmable field identifying the path by name. This field can not be
accessed until the path has been assigned an access code and.a primary
agent group. The path name can be up to 8 characters and cannot begin
with *.
hccess Code for this
Programmable field containing the access code for the path. This code can
ACD Path
be used as a destination in the Non-Dial-In Trunks form (CDE Form 14)
and the Call Rerouting Table (CDE Form 19), as an Automated Attendant
defined destination in the Hunt Groups form (CDE Form 17), as an interflow
point in another path definition, and as a call forwarding point for a
SUf'ERSfltelephone or station, This allows the ACD system to tie in to
existing routing schemes such as the DID trunk routing points. The
connection checking between a device and ACD paths only prevents
access to ACD paths. No device or tenant interconnection checking is
performed between the caller and any recording, music or agent devices
after the caller has entered a path.
Primary ACD Agent
A programmable field containing a one or two digit number in the range of
Group 1 to 50. This entry indicates which group first receives the ACD calls on this
path. The agent group must be assigned in the ACD Agent Groups Form
before it can be entered in this field,
Delay For Ringback
A programmable field specifying a timer value in the range of 0O:Ol to
54:O0. The default value is 3 seconds (00X)3). All other timers connected
with the ACD functions start after the Delay for Ringback timer has expired.
Recording 1: Statt
Time
A programmable field specifying when Recording 1 begins relatiie to when
the caller enters the ACD system. This timer is initiated after the Delay For
Ringback timer has expired. The range of the Recording 1 Stati Time is
0o:oo to 54:oo.
A 3-second minimum delay exists between recordings. During this time the
caller listens to the system or alternate music source.
Recording 1: Access This programmable field is mandatory if a Recording Start Time has been
Code
specified.The access code entered in this field is defined in the Hunt
Groups CDE form. The default value is no recordings.
Recording 1: Music
A programmable field that directs the call to the ONS port supplying music
Source Following following the recording. The default music source is the system music, if
provided, or silence. The entry in this field cannot have keyline or multi-call
line appearances.
The music source is a permanently off-hook ONS port that connects the
caller in a listen-only conference. An alternate music source must be either
an FCC Part 68 and DOC approved Recorded Announcement Device which
is connected to an ONS circuit, or to another source that is connected
through an FCC Part 68 and DOC approved "voice couplef or "voice
connecting arrangement" to an ONS circuit.
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