Mitel SX-200 Practices page 801

Table of Contents
II. PROGRAMMING
General.........................................~
.........................
620 11-l
System Options Form ........................................................
620 11-l
ACDAgentGroupsForm .....................................................
620 11-2
AgentGroupsSubform .......................................................
620 11-4
AfterworkTimer .........................................................
620 11-!5
Overflow Timer ..........................................................
620 114
Threshold Timers ........................................................
620 11 -!j
ACD KeysTemplate Form ..................................................
.: 620 11-6
COSDefine ...............................................................
620 11-7
ACDSupervisors ...........................................................
620 11-9
ACD Supervisor Subform .....................................................
620 11-10
ACDPaths ................................................................
620 11-11
ACD Path Programming ...................................................
620 11-14
ACD Recording Hunt Groups ..................................................
620 11-14
APPENDIX A. ACD MESSAGES
. . . . . . . . . . . . . . . . . . . . . . . . . a.. . . . . . . . . , . . . . . . .
620
A-l
APPENDIX B. PLANNER SHEETS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . mm . .
620 B-A
List of Figures
Figure 3-l ACD Call Progress -All Agents Susy ................................
620 3-4
Figure 3-2
Overfiow/lnterflow
................................................
620 3-6
Figure 3-3 Hierarchy of ACD Positions
........................................
620 3-8
Figure 4-l Agent Group Planner
.............................................
620 4-3
Figure 4-2 Path Planner ....................................................
620 4-6
Figure 5-l SUERSE7'4 Telephone ..........................................
620 5-2
Figure 6-l LCD Status Indicators on SUfEfEE7 4 Telephone
...................... 620 6-3
- Figure 7-l LCD Queue Status Indicators on SLJPERSET4 Telephone
................ 620 7-4
Figure 7-2 LCD Agent Status Indicators .......................................
620 7-6
Figure 7-3 Agent Status Key Operation
........................................
620 7-8
Figure74 QueueStatusKeyOperation
.......................................
620 7-10
Figurelcl MonitorHierarchy ................................................
620 10-l
Figure 10-2 SystemActivity Display ...........................................
620 10-4
Figure 1 O-3 Path Summary Display ...........................................
620 10-7
Figure 1 O-4 Path Programmed Data Display .....................................
620 1 O-9
Figure 10-5 Path Statistics Display
............................................
620 10-11
Figure 1 O-6 Path Activky Display ..............................................
620 10-l 4
Figure 1 O-7 Group Summary Display ..........................................
620 1 O-l 6
Figure 10-8 Group Programmed DataDisplay ....................................
620 10-18
9109-096-62O-NA
Issue 1
Revision 0
vii