Mitel SX-200 Practices page 855

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8
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ACD SENIOR SUPERVISOR SET
8.1 This section of the practice describes the
ACD TELEMARKETER
features on
SWE/?SE~4 telephones used by ACD Supervisors and includes descriptions of:
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special feature keys
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set displays
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reports
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set operation
The information in this section is aimed at those planning an ACD installation, setting
up an ACD system, and operating the sets in an existing system. Refer to Section 5,
ACD Set Description - General, for descriptions of
ACD TELEMARKETER
features
common to all positions.
Functions
8.2
Once logged in to the ACD system, the
SUPERSET
telephone used by the Senior
Supervisor is provided with QUEUE STATUS keys and a SHIFT key. The following
subsections describe login/logout sequences, as well as senior supervisor set
functions and operation.
login/logout
8.3
The system recognizes a senior supervisor only after the senior supervisor logs in to
the ACD system. Once logged in, the set takes on the properties assigned to the
senior supervisor through CDE. Refer to Login/Logout in Section 5 for details and
conditions.
Login
To login, the senior supervisor dials an access code followed by the ID number
assigned through the ACD Supervisor Form in CDE. ACD LOGIN appears briefly in the
display and the senior supervisor hears dial tone. Hangup or dial.
Logout
To log out, dial the access code again. ACD LOGOUT appears briefly in the display and
the supervisor hears dial tone. Hangup or dial.
9109-096-62O-NA Issue 1
Revision
0 620 6-l