Sign In
Upload
Manuals
Brands
Mitel Manuals
IP Phone
5224
Mitel 5224 Manuals
Manuals and User Guides for Mitel 5224. We have
23
Mitel 5224 manuals available for free PDF download: User Reference Manual, Reference Manual, User Manual, Manual, Configuration Manual, Installation Manual, Quick Reference Manual
Mitel 5224 Reference Manual (131 pages)
networkWCS Hosted PBX Release 6.4
Brand:
Mitel
| Category:
IP Phone
| Size: 1 MB
Table of Contents
Table of Contents
3
About this Document
7
Typographical Conventions
7
Using the Phone System
9
What's New in Release 6.4
10
Call Waiting Tone
10
Contact List Import Enhancements
10
IE Support
10
My Call Handling
10
N-Way Calling
10
User PIN Strength Enforcement
10
Using Phones
11
Mitel 5304 IP Phone
13
Mitel 5212/5312 IP Phone
14
Mitel 5224/5324 IP Phone
15
Mitel 5220 IP Phone
15
Mitel 5320 IP Phone
17
Mitel 5330 IP Phone
18
Mitel 5340 IP Phone
19
Mitel 5360 IP Phone
20
Mitel 5310 IP Conference Unit
20
Using Other Phones
21
Compatible Peripherals Matrix
21
Using a Programmable Key Module
22
5610 Cordless Phone
23
Requirements and Conditions
23
Using a Repeater
23
5610 Cordless Features
24
Cordless Installation
25
Cordless Registration
28
Configure the SIP Domain
34
Troubleshooting
35
Initial Setup for Phone Service
37
Activating Phones
37
5304 And 5212/5312 Phones
37
Answering Calls
38
Using the Handset
39
Using the Speakerphone
39
Switch from Speakerphone to Handset
39
Answering Second Calls
40
Answering Call Group Calls
40
Splash Ring
40
Making Calls
41
Making Second Calls
41
Using Phone Features
43
Commonly Used Features
44
Call Coverage
44
Call Groups
44
Call Lists
45
Deflect Call
47
Login
47
Logout
48
Monitor Groups
49
N-Way Calling
51
Phone Directory
52
Speaker
53
Transfer Calls
54
Twinned Calls
55
Voicemail
56
Other Features
56
Account Codes
57
Call Pickup
58
Company Speed Dial
59
Forwarding Phones
59
Handsfree Answerback
62
Hold
62
Hold Notification
62
Intercom Calls
63
Internal Phone Settings
64
Line Appearance
64
Mute
64
One Touch Speed Dial
65
Park and Retrieve
66
Redial
67
Volume Control
67
Using Headsets
69
Connect and Configure Headsets
70
Answer Call with Headset
70
End Calls with the Headset
70
Mute the Headset
70
Make Calls with the Headset
70
Switch to the Handset
70
Personalizing Phone Usage through the Web
71
Web Login
72
Web Lockout
72
Stopping Security Alert at Login
72
Request a New PIN
73
Change PIN
73
Web Logout
75
Quick Set-Up
75
Record Auto Attendant Name Announcement
75
Set up Call Coverage
76
Setting Your Language
76
Setting Your Language for the Web Interface
76
Setting Your Language for the Phone Display
77
Language for Voicemail
78
User Details
78
Change User Details
78
Record Name Announcement
79
Permissions
79
Permission Types
80
My Settings
80
My Personal Details
81
My Phones
81
My Call Handling
97
My Call Groups
100
My Voicemail
101
Listen to Voicemail Messages
101
Enable Message Waiting Indicator
101
Configure Email Notification of Voice Messages
102
Configure Email Forwarding of Voicemail Messages
102
Configure Dial-0 Destination
102
Configure Language for Voicemail Retrieval
103
Configure Voicemail Timezone
103
Reset Voicemail PIN
103
Dynamic Site
104
Create a Dynamic Site
104
Release a Dynamic Site
105
View Dynamic Site Information
105
Connect Your Phone to a Dynamic Site
105
Contacts
105
Personal Contacts
106
Internal Contacts
111
External Contacts
111
Sort Contact List
111
Find a Person in Internal Contacts
111
Find an Entry in External Contacts
112
Click to Call
112
Multi-Desking
113
Multiple Login
113
Simultaneous Ringing
113
Outgoing Calls
114
List of Devices on User Details Page
114
List of Devices on My Phones Page
114
Advertisement
Mitel 5224 User Reference Manual (137 pages)
Brand:
Mitel
| Category:
IP Phone
| Size: 1 MB
Table of Contents
Table of Contents
2
Web Pages
3
Introduction
6
Setting Your Language
6
Setting Your Language for the Web Interface
6
Setting Your Language for the Phone Text
7
Language for Voice Mail
7
What's New in Release 4.0 3
8
Using the Phone System
8
Using Mitel 5340 IP Phones
9
Mitel 5340 IP Phone
9
Initial Setup for 5340 Phone Service
10
Answering a Call on the 5340 Phone
11
Making a Call on the 5340 Phone
13
Using Features Via the 5340 Phone
14
Voice Mail on the 5340 Phone
31
Volume Control on the 5340 Phone
31
Using the Mitel 5020/5220/5224 IP Phone
32
Mitel 5224 IP Phone
32
Mitel 5020/5220 IP Phone
33
Initial Set-Up for Phone Service
34
Answering a Call
35
Using the Handset
36
Using the Speakerphone
36
Making a Call
37
Using Features Via the Phone
39
Account Codes
40
Account Code
41
Using Call Lists
42
Company Speed Dial
44
Forwarding Your Phone
46
Handsfree Answerback
48
Intercom Calls
49
Line Appearance
50
Monitored Groups
52
Monitor Call
53
Park and Retrieve
55
Transfer Call
56
Transferring a Call to Voice Mail
57
Using Voice Mail
58
Using Volume Control
58
Using the Mitel 5212 IP Phone
59
Initial Set-Up for Mitel 5212 IP Phone Service
60
Answering a Call on the 5212 IP Phone
61
Making a Call on the 5212 IP Phone
63
Using Features Via the 5212 IP Phone
64
Account Codes on the 5212 Ip Phone
65
Call List on the 5212 Phone
67
Directory on the 5212 Ip Phone
69
Forwarding Your 5212 Ip Phone
70
Handsfree Answerback on the 5212 Phone
72
Intercom Calls on the 5212 Phone
72
Line Appearance on 5212 Ip Phone
74
Monitor Groups on 5212 Ip Phone
74
Park and Retrieve on the 5212 Ip Phone
77
Transfer Call on the 5212 Ip Phone
78
Transfer to Voice Mail from the 5212 Ip Phone
79
Voice Mail on 5212 IP Phone
80
Volume Control on the 5212 IP Phone
80
Using the Telematrix 3000 Phone
81
Telematrix 3000 Phone
82
Initial Setup for Telematrix 3000 Phone
83
Answering a Call on the Telematrix 3000
83
Making a Call on the Telematrix 3000
84
Answering a Second Call on the Telematrix 3000
84
Using Features Via the Telematrix 3000
85
Joining Two Calls on the Telematrix 3000
86
Account Code Speed Entry on the Telematrix 3000
86
Redial on the Telematrix 3000
87
Company Speed Dial on the Telematrix 3000
87
Forwarding the Telematrix 3000
87
Handsfree Answerback on the Telematrix 3000
89
Hold on the Telematrix 3000
89
Line Appearance on the Telematrix 3000
90
Message on the Telematrix 3000
90
Monitor Groups on the Telematrix 3000
91
Mute on Telematrix 3000
93
One Touch Speed Dial on the Telematrix 3000
93
Page on the Telematrix 3000
93
Speaker on the Telematrix 3000
93
Transfer Call on the Telematrix 3000
94
Transfer to Voice Mail from the Telematrix 3000
94
Twinned Calls on the Telematrix 3000
94
Voice Mail on the Telematrix 3000
95
Volume Control on the Telematrix 3000
95
Using a Headset
96
Connect and Configure the Headset
96
Answer a Call
97
End a Call
97
Mute
97
To Make a Call
97
Switching to the Handset
97
Using a Programmable Key Module
97
Mitel 5310 IP Conference Unit
98
Using Other Phones
99
Mitel 5224 User Reference Manual (130 pages)
BroadView Networks OfficeSuite
Brand:
Mitel
| Category:
IP Phone
| Size: 1 MB
Table of Contents
Table of Contents
3
Table of Contents
6
Introduction
6
What's New in Release 4.1
6
Using the Phone System
7
Using Mitel 5340 IP Phones
7
Mitel 5330 IP Phone
7
Mitel 5340 IP Phone
8
Initial Setup for 5340 Phone Service
9
Answering a Call on the 5340 Phone
10
Making a Call on the 5340 Phone
12
Using Features Via the 5340 Phone
13
Voice Mail on the 5340 Phone
28
Volume Control on the 5340 Phone
28
Using the Mitel 5224/5324 IP Phone
29
Mitel 5224/5324 IP Phone
29
Initial Set-Up for 5224/5324 Phone Service
30
Answering a Call on the 5224/5324 Phone
31
Making a Call on the 5224/5324 Phone
33
Using Features Via the 5224/5324 Phone
35
Voice Mail on the 5224/5324 Phone
53
Volume Control on the 5224/5324 Phone
54
Using the Mitel 5212/5312 IP Phone
54
Mitel 5212/5312 IP Phone
55
Initial Set-Up for Mitel 5212/5312 IP Phone Service
55
Answering a Call on the 5212/5312 IP Phone
56
Making a Call on the 5212/5312 IP Phone
58
Using Features Via the 5212/5312 IP Phone
59
Voice Mail on 5212/5312 IP Phone
75
Volume Control on the 5212/5312 IP Phone
75
Using Mitel 5304 Phones
76
Mitel 5304 IP Phone
76
Initial Setup for 5304 Phone Service
77
Answering a Call on the 5304 Phone
78
Making a Call on the 5304 Phone
79
Using Features Via the 5304 Phone
81
Voice Mail on the 5304 Phone
96
Volume Control on the 5304 Phone
97
Using a Headset
97
Connect and Configure the Headset
98
Answer a Call with the Headset
98
End a Call with the Headset
98
Mute the Headset
98
Make a Call with the Headset
98
Switch to the Handset
98
Using a Programmable Key Module
98
Compatible Peripherals Matrix
99
Personalizing Phone Usage Via the Web
99
Web Login
100
To Stop the Security Alert at Log in
100
Forgotten PIN
101
Change PIN
101
Web Logout
102
Quick Set-Up
102
Change User Details
103
Record Your Name for the Auto Attendant
103
Permissions
104
Permission Types
104
Configure Phone
105
Program Memory Keys
106
Program Memory Keys on PKM
106
Programmable Memory Key Features
107
Select Key Mapping Profile
116
Print Phone Labels
116
Call Coverage
117
Twinning
117
Call Groups
118
Join/Leave Call Groups
118
Directories
119
View the Internal Directory
119
View the External Directory
119
Sort Directory List
119
Find a Person in the Internal Directory
119
Find an Entry in the External Directory
119
Click to Call
120
Print a Directory
120
Voice Mail
120
Enable Message Waiting Indicator
121
Configure Email Notification of Voice Messages
121
Configure Email Forwarding of Voice Messages
121
Configure Dial-0 Destination
122
Configure Timezone for Voice Mail
122
Reset Voice Mail PIN
123
Web Pages
123
My Settings
123
Company Directories
125
Advertisement
Mitel 5224 User Manual (70 pages)
Brand:
Mitel
| Category:
IP Phone
| Size: 0 MB
Table of Contents
Feature Buttons
3
Placing a Page Announcement
4
Safety Notices
6
Power Requirements
7
Software Updates
7
Product Disposal Instructions
7
Table of Contents
11
Getting Started
15
Welcome
15
About Your Endpoint
15
Model 5212 Features
16
Model 5224 Features
17
Endpoint Feature Descriptions
18
Handset
18
Display
18
Display Buttons
18
Ring/Message Indicator
18
Speaker
18
Feature Buttons
19
Dialpad Buttons
19
Programmable Buttons
19
Endpoint Signals
20
Comfort and Safety Tips
20
Headset Instructions
21
Personalizing Your Endpoint
23
Adjusting the Viewing Angle
23
Installing Designation Cards
24
Changing Volume Levels
25
Changing the Ring Tone
25
Adjusting the Display Contrast
25
Changing the Language
26
Listening to Background Music
26
Assigning Features to Programmable Buttons
26
Default Access Codes
27
Outside Line Access Codes
27
Extension Numbers
27
Default Feature Codes
27
Viewing Button Assignments
29
Resetting Programmable Buttons
30
Programming DSS/BLF Buttons
30
Resetting the Endpoint to the Default Settings
31
Switching Keymaps
31
Answering and Placing Calls
33
Answering Calls
33
Answering Waiting Calls
33
Using Automatic Call Access
33
Redirecting Calls
34
Using Automatic Trunk Answer
34
Placing Calls
34
Placing Emergency Calls
34
Placing Internal Calls
35
Requesting a Callback (Queuing the Endpoint)
35
Using Camp-On
35
Placing External Calls
36
Redialing a Number
36
Using Speed Dial
36
Using System Speed Dial
36
Using Station Speed Dial
37
Storing Station Speed-Dial Numbers
37
Using the Dialpad Buttons to Enter Characters
37
Dialing Station Speed-Dial Numbers
38
Deleting Speed-Dial Entries
39
Assigning Speed-Dial Entries to Programmable Buttons
39
Using the Directory
40
Using Account Codes
41
Call Features
43
Using Handsfree Mode
43
Using Ring Intercom Always
43
Using Mute
43
Placing Calls on Hold
44
Entering a Hookflash
44
Transferring Calls
44
Transferring Calls to Other Extensions
44
Transferring Calls to External Numbers
45
Using Reverse Transfer
45
Viewing Your System Information
45
Viewing Caller ID Information
45
Forwarding Calls
45
Manual Call Forwarding
46
System Forwarding
46
Placing Conference Calls
47
Adding a Conference Party
47
Transferring a Conference
47
Dropping out of a Conference
47
Ending a Conference and Placing All Parties on Hold
48
Using Record-A-Call
48
Using Group Listen
48
Using Call Logging
49
Using Secondary Extension Buttons
50
Remote Programming
50
Entering a Remote Programming Password
50
Using Remote Programming to Change the Password
51
Using Remote Programming to Change DND Settings
51
Using Remote Programming to Forward Calls
52
Mitel 5224 User Manual (42 pages)
IP Phones
Brand:
Mitel
| Category:
IP Phone
| Size: 1 MB
Table of Contents
Table of Contents
3
Table of Contents
7
Getting Started
7
SIP User Accounts and Passwords
7
SIP Administrative Mode
7
About Your SIP Phone
7
Elements of Your Phone
9
Call Encryption Indicator
10
Accessories for Your Phone
10
Headsets
10
Conference Units (5224 IP Phone Only)
10
Supporting Documentation
10
Accessing the Web Configuration Tool Online Help
10
Accessing Other Documentation
11
Customizing Your Phone
12
Superkey Menu Interface
12
Web Configuration Tool
12
Web Configuration Tool Accounts and Passwords
12
Accessing the Web Configuration Tool
13
Display-Assisted Feature Selection
13
Selecting Menu Options
13
Entering Numbers and Letters
13
Ringer Volume Control
15
Ringer Pitch Control
15
Handset Volume Control
15
Speaker Volume Control
15
Display Contrast Control
16
Display Language
16
Personal Keys
16
View Speed Dial Key Programming
17
Program a Speed Dial Key
17
Programming Features in Speed Dial Keys
18
Delete a Speed Dial Key
18
Making and Answering Calls
19
Making Calls
19
Dial by Number
19
Dial by Name (5224 IP Phone Only)
19
Dial by SIP URL or IP Address (5224 IP Phone Only)
19
Dial by Phone Book Entry
20
Dial by Call Logs Entry
20
Redial
20
Answering Calls
20
Answer a Call
20
Auto Answer
21
Answer a Call Waiting
21
Calling and Called Party Display
21
Call Handling
22
Hold
22
Hold a Call
22
Retrieve a Call from Hold
22
Change On-Hold Settings
22
Call Forward
22
Program Call Forward
23
Enable/Disable Call Forward
23
Call Transfer
23
Transfer a Call to an Unconnected Third Party
24
Transfer a Call to a Third Party Already on Hold
24
Conference Call (Three-Way)
24
Add a Third Party to a Call in Progress
24
Add a Party on Hold to a Call in Progress
25
Leave a Conference Call
25
Messages - Advisory
25
Create an Advisory Message
25
Enable/Disable Your Advisory Message
25
Messaging - Voice Mail
26
Access Your Voice Mail Messages
26
Using Advanced Features
27
Do Not Disturb
27
Enable/Disable Do Not Disturb
27
Call Logs
27
View a Call Log Entry
28
Delete a Call Log Entry
28
Call a Call Logs Entry
28
Call Forking
28
Handset, Handsfree and Headset Modes
29
Switch between Handset and Handsfree
29
Switch between Handset and Headset
29
Switch between Headset and Handsfree
29
Muting a Call
29
Phone Book
30
Create a Phone Book Entry
30
Modify a Phone Book Entry
30
Delete a Phone Book Entry
31
Call a Phone Book Entry
31
Shared Lines and Keys
31
RSS (Web) Feed
32
Enable/Disable RSS Feed
32
Time and Date
33
Change the Time and Date
33
Mitel 5224 User Manual (64 pages)
Brand:
Mitel
| Category:
IP Phone
| Size: 0 MB
Table of Contents
Table of Contents
3
About Your Phone
7
Elements of Your Phone
10
Selecting Menu Options
12
About Feature Access Codes
12
5224 Ip Phone and Line Interface Module
13
Tips for Your Comfort and Safety
13
Don't Cradle the Handset
13
Protect Your Hearing
13
Important Note for Headset Users
14
Adjust the Viewing Angle
14
Customizing Your 5212/5224 Ip Phone
15
Ringer Control
15
Handset Receiver Volume Control
15
Speaker Volume Control
15
Display Contrast Control
15
Feature Keys
16
Language Change
16
Making and Answering Calls
17
Make a Call - PBX
17
Make an External Call - KTS
17
Make an Intercom Call - KTS
17
Answer a Call
18
Redial
18
Speed Call Keys
19
Speed Call - Personal
20
Group Listen
20
Handsfree Operation
21
Auto-Answer
22
Call Handling
23
Hold
23
Hold and Page
23
Mute
24
Handset Mute
24
Transfer
24
Conference
25
Conference Split (5224 IP Phone Only)
25
Add Held (5224 IP Phone Only)
25
Swap
25
Call Forward
26
Call Forward - I'M here
27
Call Forward - Forced
28
Call Forward - Toggle
28
Messaging - Advisory
29
Messaging - Callback
29
Using Advanced Features
30
Account Codes
30
Callback
30
Call Park
31
Call Park - System
32
Call Park - Specific Orbit
33
Call Park - Destination Phone
34
Call Pickup
34
Campon
34
Do Not Disturb
35
Override (Intrude)
35
Paging - PA
35
Paging - Direct
36
Handsfree Answerback to a Direct Page
37
Paging - All Sets
40
Paging - Group
40
Direct Station Select/Busy Lamp Field (DSS/BLF)
40
Direct Station Select (Dss)/Busy Lamp Field (Blf)/Call Pickup
41
Direct Page/Busy Lamp Field (BLF)
41
Dss/Blf/Direct Page/Call Pickup
41
Headset Operation
42
Headset Operation (Headset with Feature Control Switch)
43
Music
44
Park and Page
45
Record a Call
47
Auto-Latch Microphone
48
Reminder
49
Reminder - Multiple
50
Call Logging (5224 IP Phone Only)
52
Phonebook
53
Call Monitoring
54
Door Opener
55
Night Answer
56
Date and Time Setup (5224 IP Phone Only)
57
Release
57
Secure Hot Swap
58
Mobile Extension
59
Using the Line Interface Module (5224 Ip Phone Only)
59
Line Interface Module Mode
60
Failover Mode
62
Emergency Calls
62
Feature Access Codes
63
Mitel 5224 User Manual (59 pages)
Mitel USER GUIDE IP Phone 5212/5224
Brand:
Mitel
| Category:
IP Phone
| Size: 2 MB
Table of Contents
Table of Contents
3
About Your Phone
6
Elements of Your Phone
9
Important Note for Headset Users
11
Selecting Menu Options
12
Using Your IP Phone in Remote Mode
12
About Feature Access Codes
12
For Users on Resilient 3300 ICP Systems
13
5224 IP Phone Line Interface Module
13
Tips for Your Comfort and Safety
13
Don't Cradle the Handset
13
Protect Your Hearing
14
Adjust the Viewing Angle
14
Customizing Your 5212/5224 Ip Phone
15
Ringer Control
15
Handset Receiver Volume Control
15
Speaker Volume Control
16
Display Contrast Control
16
Feature Keys
17
Language Change
18
Making and Answering Calls
18
Make a Call
18
Answer a Call
18
Emergency Calls
19
Emergency Calls When Emergency Call Routing Programmed
20
Phonebook (5224 IP Phone Only)
21
Redial
21
Speed Call Keys
22
Speed Call
23
Handsfree Operation
24
Auto
25
Group Listen
25
Call Handling
26
Hold
26
Mute
26
Transfer
27
Conference
27
Conference Split
27
Add Held (5224 IP Phone Only)
28
Swap
28
Call Forward
29
Call Forward - Remote (I'M Here)
31
Call Forward - End Chaining
32
Call Forward - Forced (5224 IP Phone Only)
32
Call Forward - Override
32
Messaging - Advisory
33
Messaging - Callback
34
Messaging - Cancel Callback
35
Messaging - Cancel All Callbacks
35
Mitel 5224 User Manual (60 pages)
Mitel telephone USER GUIDE 5212 IP Phone, 5224 IP Phone
Brand:
Mitel
| Category:
IP Phone
| Size: 0 MB
Table of Contents
Table of Contents
3
About Your Phone
6
Elements of Your Phone
9
Important Note for Headset Users
11
Selecting Menu Options
12
Using Your IP Phone in Remote Mode
12
About Feature Access Codes
12
For Users on Resilient 3300 ICP Systems
13
5224 IP Phone Line Interface Module
13
Tips for Your Comfort and Safety
13
Don't Cradle the Handset
13
Protect Your Hearing
14
Adjust the Viewing Angle
14
Customizing Your 5212/5224 Ip Phone
15
Ringer Control
15
Handset Receiver Volume Control
15
Speaker Volume Control
16
Display Contrast Control
16
Feature Keys
17
Language Change
18
Making and Answering Calls
18
Make a Call
18
Answer a Call
18
Emergency Calls
19
Emergency Calls When Emergency Call Routing Programmed
20
Phonebook (5224 IP Phone Only)
21
Redial
21
Speed Call Keys
22
Speed Call
23
Handsfree Operation
24
Auto
25
Call Handling
26
Hold
26
Mute
26
Transfer
27
Conference
27
Conference Split
27
Add Held (5224 IP Phone Only)
28
Swap
28
To Program Call Forward
29
Call Forward
29
Call Forward
31
Call Forward - Forced (5224 IP Phone Only)
32
Call Forward
32
Messaging
33
Messaging
34
Messaging
35
Using Advanced Features
36
Account Codes
36
Call Park
36
Call Pickup
37
Campon
37
Do Not Disturb
37
Override
38
Paging
38
Direct Paging
38
Direct Paging
39
Direct Paging
41
Reminder (5224 IP Phone Only)
42
Headset Operation
43
Headset Operation (with Feature Control Switch)
44
Music
45
Group Paging / Meet Me Answer
46
Trunk Flash
46
Record a Call
47
Hot Desking
48
Tag Call
50
Call History
51
Night Answer
53
Release
54
Mobile Extension
54
Mitel 5224 User Manual (35 pages)
3300 IP Communications Platform
Brand:
Mitel
| Category:
IP Phone
| Size: 0 MB
Table of Contents
Table of Contents
3
About this Guide
5
What Is Automatic Call Distribution (ACD)
5
About Your Phone
6
Elements of Your Phone
7
Ring/Message Indicator
8
Selecting Menu Options
8
About Feature Access Codes
8
For Users on Resilient 3300 ICP Systems
8
Line Interface Module
9
Tips for Your Comfort and Safety
9
Don't Cradle the Handset
9
Protect Your Hearing
9
Feature Access Codes
9
For Agents on Resilient 3300 ICP Systems
10
Features Not Available
10
ACD Agent Features and Capabilities
11
What Are Agent Groups
11
About ACD Agent Hot Desking
11
Logging in
12
Displaying Agent Log-In Information
14
Logging out
14
Answering Calls
15
Using the Auto Answer Feature
15
Activating Auto Answer
15
Deactivating Auto Answer
15
Using a Headset
15
Installing a Headset (no Feature Control Switch)
16
Handling Calls with a Headset (no Feature Control Switch)
17
Installing a Headset with Feature Control Switch
17
Handling Calls with a Headset (with Feature Control Switch)
18
Using and Canceling the Work Timer
19
Taking a Break from Calls (Make Busy Feature)
20
Activating Make Busy
20
Removing Make Busy
20
Group Presence
21
Getting Help
23
When You Need Help
23
Canceling Help
24
Queue Threshold Alert
24
Visual Indications
24
Audible Indications
25
Queue Status
25
When You Need to Know a Group's Queue Status
25
ACD Supervisor Features and Capabilities
26
What Is the Supervisory Position
26
Queue Threshold Alert / Queue Status
27
Silent Agent and Group Monitoring
27
Benefits of Silent Monitoring
27
Restrictions to Silent Monitoring
27
Using Silent Monitoring for Individual Agents
28
Using Silent Monitoring for Agent Groups
29
Conferencing
30
Responding to Help
30
What Happens in a Help Request
31
System Reporting Capabilities
32
Time Events Records
32
Call Events
32
Path and Group Statistics Events
33
Station Message Detail Recording (SMDR)
33
Personal Directory
34
MITEL 5224 User Manual (34 pages)
Brand:
MITEL
| Category:
IP Phone
| Size: 0 MB
Table of Contents
Table of Contents
3
General Information about this Guide
5
What Is Automatic Call Distribution (ACD)
5
About Your Phone
6
Elements of Your Phone
8
Ring/Message Indicator
9
Selecting Menu Options
9
Using Your IP Phone in Remote Mode
9
About Feature Access Codes
10
For Users on Resilient 3300 ICP Systems
10
5224 IP Phone and Line Interface Module
10
Tips for Your Comfort and Safety
10
Don't Cradle the Handset
10
Protect Your Hearing
10
Feature Access Codes
11
For Agents on Resilient 3300 ICP Systems
11
Features Not Available
11
ACD 2000 Agent Features and Capabilities
12
What Are Agent Groups
12
Logging in
13
Displaying Agent Log-In Information
14
Logging out
15
About ACD Agent Hot Desking
15
Answering Calls
16
Using the Auto Answer Feature
16
Activating Auto Answer
16
Deactivating Auto Answer
16
Using a Headset
17
Installing a Headset (no Feature Control Switch)
17
Handling Calls with a Headset (no Feature Control Switch)
18
Installing a Headset with Feature Control Switch
18
Handling Calls with a Headset (with Feature Control Switch)
19
Using and Canceling the Work Timer
20
Taking a Break from Calls (Make Busy Feature)
21
Activating Make Busy
21
Removing Make Busy
21
Getting Help
22
When You Need Help
22
Canceling Help
23
Queue Threshold Alert
23
Visual Indications
23
Audible Indications
24
Queue Status
24
When You Need to Know a Group's Queue Status
24
ACD 2000 Supervisor Features and Capabilities
25
What Is the Supervisory Position
25
Queue Threshold Alert / Queue Status
26
Silent Agent and Group Monitoring
26
Benefits of Silent Monitoring
26
Restrictions to Silent Monitoring
26
Using Silent Monitoring for Individual Agents
27
Using Silent Monitoring for Agent Groups
27
Conferencing
28
Responding to Help
29
What Happens in a Help Request
30
System Reporting Capabilities
31
Time Events Records
31
Call Events
31
Path and Group Statistics Events
32
Station Message Detail Recording (SMDR)
32
Personal Directory
33
Mitel 5224 Manual (30 pages)
ACD AGENT/SUPERVISOR GUIDE
Brand:
Mitel
| Category:
IP Phone
| Size: 1 MB
Table of Contents
Table of Contents
3
About this Guide
5
What Is Automatic Call Distribution (Acd)
5
About Your Phone
6
Elements of Your Phone
7
Tips for Your Comfort and Safety
9
Don't Cradle the Handset
9
Protect Your Hearing
9
Adjust the Viewing Angle
9
Feature Access Codes
10
For Agents on Resilient Mivoice Business Systems
10
Features Not Available
10
Line Interface Module
10
Acd Agent Features and Capabilities
11
What Are Agent Groups
11
About ACD Agent Hot Desking
11
Logging in
12
Displaying Agent Log-In Information
13
Logging out
14
Answering Calls
14
Using the Auto Answer Feature
14
Activating Auto Answer
14
Deactivating Auto Answer
15
Using a Headset
15
Installing a Headset (no Feature Control Switch)
15
Handling Calls with a Headset (no Feature Control Switch)
16
Installing a Headset with Feature Control Switch
16
Handling Calls with a Headset (with Feature Control Switch)
17
Using and Canceling the Work Timer
17
Taking a Break from Calls (Make Busy Feature)
18
Activating Make Busy
18
Removing Make Busy
18
Group Presence
18
Getting Help
20
When You Need Help
20
Canceling Help
20
Queue Threshold Alert
21
Visual Indications
21
Audible Indications
21
Queue Status
21
When You Need to Know a Group's Queue Status
22
Acd Supervisor Features and Capabilities
23
What Is the Supervisory Position
23
Queue Threshold Alert / Queue Status
23
Silent Agent and Group Monitoring
23
Benefits of Silent Monitoring
23
Restrictions to Silent Monitoring
24
Using Silent Monitoring for Individual Agents
24
Using Silent Monitoring for Agent Groups
25
Conferencing (ACD Barge)
25
Whisper Coach
26
Responding to Help
26
What Happens in a Help Request
27
System Reporting Capabilities
27
Time Events Records
27
Call Events
27
Path and Group Statistics Events
28
Station Message Detail Recording (SMDR)
28
Mitel 5224 Manual (24 pages)
3300 IP Communications Platform
Brand:
Mitel
| Category:
IP Phone
| Size: 0 MB
Table of Contents
Table of Contents
3
About this Guide
4
What Is Automatic Call Distribution (ACD)
4
About Your Phone
5
Elements of Your Phone
6
Ring/Message Indicator
7
About Feature Access Codes
7
For Users on Resilient 3300 ICP Systems
7
IP Phone and Line Interface Module
7
Tips for Your Comfort and Safety
8
Don't Cradle the Handset
8
Protect Your Hearing
8
Feature Access Codes
9
For Agents on Resilient 3300 ICP Systems
9
Features Not Available
9
ACD Agent Features and Capabilities
10
What Are Agent Groups
10
About ACD Agent Hot Desking
10
ACD Express Agents
11
Logging in
11
Displaying Agent Log-In Information
13
Logging out
13
Answering Calls
13
Using the Auto Answer Feature
14
Activating Auto Answer
14
Deactivating Auto Answer
14
Using a Headset
14
Installing a Headset (no Feature Control Switch)
15
Handling Calls with a Headset (no Feature Control Switch)
15
Installing a Headset with Feature Control Switch
16
Handling Calls with a Headset (with Feature Control Switch)
16
Using and Canceling the Work Timer
17
Taking a Break from Calls (Make Busy Feature)
18
Activating Make Busy
18
Removing Make Busy
18
Queue Threshold Alert
19
Group Presence
19
Visual Indications
21
Audible Indications
21
Displaying Queue Status
22
Personal Directory
23
Mitel 5224 User Manual (15 pages)
Brand:
Mitel
| Category:
IP Phone
| Size: 0 MB
Table of Contents
Table of Contents
3
Customizing Your Phone
4
About Your Phone
4
Ringer Control
4
Volume Control
4
Display Contrast Control
4
Tips for Your Safety and Comfort
4
Making and Answering Calls
5
Make Call
5
Phonebook
5
Speaker Phone Operation
5
Redial Phone Number
5
Speed Call Keys
6
Check Speed Call Key Setup
6
Call Handling
7
Mute
7
Hold
7
Hold (Call Retrieve)
7
Transfer
7
Transfer Directly to a Voice Mailbox
8
Conference
8
Add Held
8
Redirect Call to Voice Mail (Call-By-Call Basis)
9
Forward All Calls to Voice Mail
9
Call Forward
10
Advanced Features
11
Call Pickup
11
Page (Overhead PA )
11
Direct Phone Paging
11
Call History
12
Headset Operation
12
APPENDIX A Feature Access Codes
13
Mitel 5224 Configuration Manual (13 pages)
Teleworker Remote IP Phone
Brand:
Mitel
| Category:
IP Phone
| Size: 0 MB
Table of Contents
Table of Contents
4
Table of Contents
6
Welcome
6
Supporting Documentation
7
About Your Remote Ip Phone
8
Remote IP Phone Capabilities
8
Configuring Your Remote Ip Phone
9
Getting Started
9
Configuring Remote 5020,5212, 5215, 5235, or Navigator Sets
9
Configuring Remote 5220 or 5224 Sets
10
Configuring Remote Dual Mode 5215 or 5220 Sets
10
Configuring Your Remote Your Assistant Softphone
11
Configuring Voice First Application on Your Remote IP Phone
11
Troubleshooting
12
IP Phone Error Messages
12
Glossary
13
Mitel 5224 Quick Reference Manual (2 pages)
ACD Agent guide for 3300 IP communications platform
Brand:
Mitel
| Category:
IP Phone
| Size: 0 MB
Table of Contents
Supervisor Override
1
Getting Help
1
Login/Logout
1
Answering Calls
1
Auto Answer
1
Headset Operation
1
Handling Calls with a Headset (no Feature Control Switch)
1
Handling Calls with a Headset (with Feature Control Switch)
1
Enabling or Disabling Headset Operation (on Phones Not Programmed for Full-Time Headset Operation)
1
Making Calls
1
Make Busy
2
Conference
2
Transfer
2
Queue Status
2
Hold
2
Mitel 5224 Installation Manual (12 pages)
Brand:
Mitel
| Category:
IP Phone
| Size: 0 MB
Mitel 5224 Quick Reference Manual (2 pages)
IP Phone
Brand:
Mitel
| Category:
IP Phone
| Size: 0 MB
Table of Contents
Make a Call
1
Answer a Call
1
End a Call
1
Place a Call on Hold
1
Retrieve a Call from Hold
1
Retrieve a Message
1
Transfer a Call
1
Conference a Call
1
Program a Speed Call
1
Adjust Volume Levels
1
Mitel 5224 User Manual (10 pages)
IP Phone with ACD
Brand:
Mitel
| Category:
IP Phone
| Size: 0 MB
Mitel 5224 Installation Manual (8 pages)
Brand:
Mitel
| Category:
IP Phone
| Size: 1 MB
Mitel 5224 Quick Reference Manual (2 pages)
Brand:
Mitel
| Category:
IP Phone
| Size: 1 MB
Table of Contents
Quick Reference Guide
1
Activating a Phone
1
Logging in to the Web Administration Interface
2
Programming Memory Keys
2
Recording Your Name Announcement
2
Setting up Your Call Coverage
2
Mitel 5224 Quick Reference Manual (2 pages)
Brand:
Mitel
| Category:
IP Phone
| Size: 0 MB
Mitel 5224 Quick Reference Manual (2 pages)
Brand:
Mitel
| Category:
IP Phone
| Size: 0 MB
Mitel 5224 Quick Reference Manual (1 page)
Brand:
Mitel
| Category:
IP Phone
| Size: 0 MB
Advertisement
Related Products
Mitel 5220
Mitel 5224 IP Phone
Mitel 5230
Mitel 5212 IP Phone
Mitel 5205
Mitel 5235 IP Phone
Mitel 5205 IP Phone
Mitel 5235
Mitel 5212/5224
Mitel 5215
Mitel Categories
IP Phone
Telephone
Conference System
Cordless Telephone
Handsets
More Mitel Manuals
Login
Sign In
OR
Sign in with Facebook
Sign in with Google
Upload manual
Upload from disk
Upload from URL