Mitel SX-200 Practices page 851

ACD SuDervisor Set
12120 SMITH D
EXIT CALL HELP
-w
* EXIT softkey exits the agent status display,
l
HELP softkey prompts the user to 'PRESS KEY O-9'. Pressing a dial pad key dis-
plays a help message to remind the user which report is associated with the dial pad
key. For example, dialing the digit I displays 1 = WAITTIME on the set. The CAN-
CEL softkey is also available and pressing CANCEL returns the &rpervisor set to
the Queue Status mode.
See Table 7-2 for a list of dial pad keys and examples and explanations of the reports
available. The six softkeys described at the bottom of Table 7-2 remain on the set
during the AGENT STATUS application.
When the supervisor is viewing the status of a logged-in agent, the supervisor's set
displays the CALL softkey. Pressing the CALL softkey allows the supervisor to call the
agent without dialing the Agent ID number or the extension number of the agent's set.
When a call is made with the CALL softkey, the supervisor set display exits the Agent
Status display and changes to the normal call processing display.
Table 7-2 Supervisor Reports - Agent Status
NON ACD or DND
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