Attendanttonesignalling - Mitel SX-200 Practices

Features Description
COS Options 115 (Attendant-Timed Recall - NO ANSWER), 116
(Attendant-Timed Recall - HOLD), and 117 (Attendant-Timed Recall -
CAMPON) apply to Attendant consoles only. They do not apply to sets.
Operation
See
Recall.
Attendant-Tape Signalling
;
Description
The attendant console usually does not transmit DTMF tones, Applica-
tions such as voice mail, however, may require the attendant to transmit
tones. The attendant tone signalling feature allows the console to transmit
DTMF tones during a call.
Conditions
The following conditions apply to this feature:
l
The TONES ON/OFF softkey does not appear if the Attendant is re-
ceiving an Audible Lockout Alarm (if enabled).
l
The tones remain on unless turned off or the attendant places a party
on hold, or retrieves a party from hold, or goes idle.
. The key appears if the console is talking to a trunk, SUPERSETtele-
phone or industry-standard telephone or the console is on the pager
through dialing a pager access code (not through the PAGE key).
l
Dialing on the keypad by the attendant usually starts a new call implic-
itly, and puts the current party on consultation hold as the source party.
With TONES ON enabled, this feature is disabled and either tones
must be turned off or the call must be put on hold at one of the atten-
dant hold positions before another call can be started.
l
New Call Tone is disabled while TONES ON is enabled.
- Programming
Enable COS Option 119 (Attendant Tone Signalling) for the Attendant
Console.
Operation Do the following:
l
During a call, press the TONES ON key.
l
Send DTMF tones (by pressing dial pad keys).
l
Press TONES OFF to terminate DTMF signalling.
105 2-52
Revision
0 9109-096-105-NA
Issue 1