Mitel SX-200 Practices page 831

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Configuring an ACD System
Priority
The Priority field sets the relative priority for all calls arriving on this path, The priority
remains with the call for its duration, regardless of the overflow handling programmed
for the path. Priorities range from I through 99, with I being highest.
During CDE, transfer this information from the Path Planner sheet to the Priority field
on the ACD Path form (Form 41).
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Path Number
The Path Number field identifies the path number in the range I through 99. This
number is used to sort the paths on the Path Summary display.
During CDE, transfer this information from the Path Planner sheet to the ACD Path field
on the ACD Path form (Form 41).
Delay to Answer
The Delay to Answer field contains the value of the Delay for Ringback timer, This value
should be set high enough to ensure the caller hears ringback from the CO or PABX
before the agent answers, In some situations, caller confusion may arise if the agent
answers the call before the caller hears ringback. This field can be set to any value from
I second through 54 minutes. The system default is 3 seconds.
During CDE, transfer this information from the Path Planner sheet to the Delay For
Ringback field on the ACD Path form (Form 41).
Recording I
The Recording I box contains the following three fields to capture the parameters for
the first recording group:
HAD:
The RAD field contains the access code of the RAD group containing Recording
I. During CDE, transfer this information from the Path Planner sheet to the "Recording
I: Access Code" field on the ACD Path form (Form 41).
Stark
The Start field specifies the time between the end of the Delay for Ringback timer
and the start of the first recording. During CDE, transfer this information from the Path
Planner sheet to the "Recording I : Start Time" field on the ACD Path form (Form 41).
Name:
The Name field specifies the name of the RAD Group for Recording I. During
CDE, transfer this information from the Path Planner sheet to the Name field on the
Hunt Group form.
MOHorExt#
The MOH or Ext # field allows the designer to specify what callers hear after Recording
I is finished. The designer can give callers music on hold (MOH) from the system music
source, or an alternate music source from an ONS port. Circle MOH to indicate music
from the system music source, or enter the ONS port directov number supplying the
alternate music, If no music is connected, the caller hears silence.
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