Mitel SX-200 Practices page 873

ACD Monitors
Path Summary Display
The first Path Monitor display is the Path Summary shown in Figure I O-3. This displays
an overview of current activity and a synopsis of statistical data collected over the past
hour.
To access the Path Summary display, the user presses the PATHS softkey at the
system level. The system responds by asking for a path access code, After the user
enters a valid path access code, the screen changes to the Path Summary display
shown in Figure 10-3. The chosen path is the top entry on the display. If the user
presses the RERJRN key without first entering a path number, the lowest number path
is displayed.
Entering an illegal number, such as an unprogrammed or out-of-range path, results
in an error message on the work-line, and the system offers the CANCEL softkey. The
RETURN hard-key also cancels the error message,
13:23 23-APR-89
ESTH PATH
PATH SUMMARY MJTEL ACD TELEMARKETER
00:14 - -
4 SERVICE 00:40 - -
5- -
- PROGRAMMING 2- STMSTICS 3-AfZI'MTY 4- 5- CANCEL
i- 7- PRINT 8- PAGE UP 9- PAGE-DOWN O-
Figure 104 Path Summary Display
The softkeys for the Path Summary monitor are described in Table IO-3 below.
Table IO-4 defines each field on the Path Summary monitor,
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