Mitel SX-200 Technician's Handbook
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Mitel SX-200 Technician's Handbook

Integrated communications platform, mx controller
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TECHNICIAN'S HANDBOOK
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Summary of Contents for Mitel SX-200

  • Page 1 MX Controller TECHNICIAN’S HANDBOOK Release 3.1...
  • Page 2 Mitel Networks™ Corporation (MITEL The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    Controller components ...................25 Identify the required components..............26 Installation checklist ..................27 Installation overview ....................30 Installing the SX-200 ICP MX Controller .............31 Install an Ethernet Switch ...................32 Small installations (under 20 phones) ............32 Larger installations (over 20 phones).............33 Feeding Power to IP Phones ................34 Installing Software Using an External CompactFlash Card (Optional Initial Install) ..................35...
  • Page 4 Wall or Rack Mounting ..................49 Wall mounting the controller ................49 Rack mounting the controller or NSU ............53 Installing an NSU ....................54 Installing SX-200 Peripheral Cabinets ..............57 FIM Connectivity .................... 57 CIM Connectivity.................... 57 Cabinet installation and programming ............58 Peripheral Cabinet Interface Cards and Modules..........
  • Page 5 Table of Contents Chapter 3 : Basic Programming Programming Overview ..................81 Preparing to Enter Customer Data ..............82 PC requirements ....................82 Serial Connection to the Controller ..............82 Secure Telnet Connection to the controller............83 Web Interface Connection to the Controller ...........84 Port Usage .....................85 Enabling MOSS Options ..................86 System Options to Avoid ..................87 Programming the Customer Data Entry (CDE) Forms ........87...
  • Page 6 Programming Voice mail and PMS Integration ..........145 Requirements ....................145 SX-200 ICP programming................146 Setting up the Ether232 ................146 Programming the PMS Interface on the SX-200 ICP ........147 Requirements ....................147 SX-200 ICP programming................147 Programming for the 6010 Teleworker Solution ..........151 Requirements ....................
  • Page 7 Upgrading from Release 1.x to Release 2.0 or later ........206 Upgrading from the External CompactFlash Card (Release 2.0 or later) ..207 Upgrading by FTP ..................209 Upgrading the NSU or PRI Card Software ............210 Migrating an SX-200 EL/ML to an SX-200 ICP MX ..........211 Parts Required .....................212 Preparations....................212 Migration Procedure..................212...
  • Page 8 SX-200 ICP MX Technician’s Handbook Replacing IP Phones ..................215 Restarting IP Phones ..................216 Upgrading Set Firmware .................. 216 Boot Codes ....................217 Firmware Revision Levels................217 Firmware Commands .................. 217 Measuring LS Trunks ..................218 Running the Line Quality Test ..............219 Running the Distortion Test .................
  • Page 9 Synchronization....................263 Signaling Types....................264 Test/Verify (T1) ....................264 Troubleshooting Voice Mail ................268 SX-200 ICP Property Management System Interface ........270 Property Management System Messages ...........270 SX-200 ICP and PMS Cannot Communicate..........273 Testing the PMS Interface of the PBX ............273 Chapter 7 : Advanced Troubleshooting and Repair About this Chapter ....................277...
  • Page 10 SX-200 ICP MX Technician’s Handbook Appendix F : Folio Views (E-Docs) Tips About Folio Views ..................399 Index...

  • Page 11: Chapter 1 Introduction

    Chapter 1 Introduction...
  • Page 12 SX-200 ICP MX Technician’s Handbook...

  • Page 13: About This Handbook

    You MUST complete the Advanced I & M course if you are planning to • connect a PC to the PC port on the IP Phones (enable System Option 131) • connect the SX-200 ICP in an existing LAN (Local Area Network) • use an external DHCP (Dynamic Host Configuration Protocol) server •...

  • Page 14: Where You Can Find More Information

    ® Symbol Netvision MiNET Phone Installation Instructions (located in the Documentation folder on the SX-200 ICP software CD-ROM) Telephone, Attendant, Subattendant, Voice Mail, Hotel/Motel Front Desk, and MyAdministrator User Guides Technical Bulletins (TBs) and Release Notes (RNs). Accessing Documentation on the software CD-ROM 1.
  • Page 15 Obtain the latest TBs from Mitel OnLine. Mitel Knowledge Base The Mitel Knowledge Base is a searchable database of problem-solving information on the SX-200 ICP and other Mitel products. The database is accessed through Mitel Online. Accessing Mitel Online You can access Mitel Online from the www.mitel.com Web site.

  • Page 16: Contacting Mitel

    MUST keep a proper record of it. A new password is issued to you if you are purchasing new options. Before attempting the software upgrade, to confirm a current password or to purchase new options and receive a new password, call Mitel Customer Service during normal business hours. Helpful websites For definitions of technical terms •...

  • Page 17: Symbols Used In This Handbook

    Introduction Technical Support - Mitel Dealers Please contact Mitel Technical Support if you require technical assistance. If you cannot resolve the problem by using the Troubleshooting chapter, please collect the required information listed in “Before You Contact Technical Support” on page 91 before calling Mitel Technical Support.

  • Page 18: About The Sx-200 Icp Mx

    12 LS/CLASS circuits, and 24 IP trunks for private networking. SX-200 ICP System Packages The SX-200 ICP MX controller is sold alone or as a package that includes the components shown in the table below. None of the packages include power supplies for the phones;...

  • Page 19: System Configurations

    CD-ROM. For more information about alternate databases, see page 205. Both configurations are expandable through the purchase of additional components, including DSP resources (see “DSP Configuration Options” on page 12 for more information). Table 2: SX-200 ICP System MX Configuration Basic Expanded How Expanded...
  • Page 20 SX-200 ICP MX Technician’s Handbook Table 2: SX-200 ICP System MX Configuration (continued) Basic Expanded How Expanded Configuration Configuration Approximately 5 hours of Depends on capacity of Install hard drive voice mail message upgraded media storage Three 3-party 21 3-party Conferences Purchase DSP resources.
  • Page 21 Introduction SX-200 ICP MX WIRELESS PHONES Figure 1: Basic System Figure 2: Expanded System...

  • Page 22: Dsp Configuration Options

    SX-200 ICP MX Technician’s Handbook DSP Configuration Options The SX-200 ICP MX has six DSP configurations selectable in CDE Form 04: • Business Option 1 • Business Option 2 • Hospitality Option • Analog Option 1, 2, and 3 The table below lists the DSP requirements for each of the DSP configuration options.
  • Page 23 DSP devices available; the other values are adjustable. 2. The SX-200 ICP supports the G.711 and G.729a codecs. The G.711 PCM audio codec for 56/64 kbps generally provides the best voice quality and is comparable to TDM- type connections.

  • Page 24: Cabinet Configuration Rules

    Cabinet Configuration Rules The MX controller can be expanded to include: • up to seven SX-200 Peripheral cabinets which provide 672 TDM ports for ONS, OPS, DID, T1, PRI/T1 • up to four Universal NSUs which provide eight PRI Links (192 PRI/T1 trunks) •...

  • Page 25: Supported Peripherals

    Introduction Supported Peripherals Note: The SX-200 ICP (R2.1 or later) also supports the Dual Mode (or DPLite) 5215 and 5220 IP phones. The Dual Mode phones look the same as the original 5215 and 5220 phones. Check the label on the underside of the phone to determine which type it is.

  • Page 26: Default Database Configuration

    The CDE Forms are factory-set with default values that make it easier and faster to program the system. The defaults allow you to install the SX-200 ICP in a square KTS (key telephone system) configuration with up to 20 IP phones and two analog terminals (phone, fax, or modem) and make extension-to-extension calls without doing any programming.

  • Page 27: Voice Mail Related

    340 • SMDR/CDE Print default to ON • default DHCP settings and a SX-200 ICP Controller default IP address (192.168.1.2) to match (factory-set). Note: See Appendix A for a list of default values in the programming forms.
  • Page 28 SX-200 ICP MX Technician’s Handbook...

  • Page 29: Chapter 2 : Basic Installation

    Chapter 2 Basic Installation...
  • Page 30 SX-200 ICP MX Technician’s Handbook...

  • Page 31: Before You Begin

    Basic Installation Before you begin A successful installation of the SX-200 ICP MX depends on careful planning, especially when integrating the system into an existing data network.For detailed planning information, see the Engineering Guidelines in the Documentation folder on the SX-200 ICP software CD-ROM.

  • Page 32: Quick Installation

    SX-200 ICP MX Technician’s Handbook Quick Installation You can quickly install a system configured with Business Option 1 if your installation does not require any purchasable MOSS Options or optional controller hardware. If you are adding MOSS Options, complete the installation by enabling the options in CDE Form 04, System Options/System Timers.
  • Page 33 Basic Installation 5. Wait while the controller boots up. • The boot sequence is finished when the Major Alarm LED is the only flashing LED and the IP phones display “Use SuperKey to send PIN.” • All phones connected to the controller are now functional. 6.

  • Page 34: Sx-200 Icp Mx Hardware

    SX-200 ICP MX Technician’s Handbook SX-200 ICP MX Hardware Hardware ports and connectors Figure 3: Controller front panel Figure 4: Controller rear panel...

  • Page 35: Controller Components

    Basic Installation Controller components Figure 5: Controller Components...

  • Page 36: Identify The Required Components

    SX-200 ICP MX Technician’s Handbook Identify the required components The range of possible system configurations is determined by the type and number of controller components and external units (NSUs and Peripheral Cabinets) included. Table 4: System Components System components Capabilities Basic Controller •...

  • Page 37: Installation Checklist

    Phillips screwdriver (#1 and #2) Use proper fitting screwdrivers to prevent damaging components and fasteners. System Hardware and Software An SX-200 ICP MX Controller Optional hardware (see the previous table) Release 3.0 software A Layer 2 Ethernet switch IP phones CompactFlash memory card: 256M minimum (not required if using FTP to upgrade software on Release 1.0 systems.)
  • Page 38 CAT3 cable for any analog phones connected to the system RJ45 cable and connectors RJ45 crossover cable Up to ten CIM cables to connect the SX-200 ICP Controller to Peripheral Cabinet(s), NSUs and ASUs. FIM or CIM cables if connecting Peripheral Cabinets or NSUs or ASUs...
  • Page 39 Each IP phone (a range of IP addresses assigned by the DHCP Server or statically assigned) • A router or gateway (if using) Important: The SX-200 ICP Controller uses the following reserved IP addresses: 192.168.10.1 - 192.168.10.255 192.168.11.1 - 192.168.11.255 192.168.12.1 - 192.168.12.255...

  • Page 40: Installation Overview

    SX-200 ICP MX Technician’s Handbook (Optional) External paging amplifiers and speakers (Optional) Auxiliary ringer (Night Bells) (Optional) Door Phone/Opener (Optional) Alarm device to signal system alarms (Optional) SMDR printer Installation overview Install SX-200 ICP Controller Install optional controller hardware Install an Ethernet switch...

  • Page 41: Installing The Sx-200 Icp Mx Controller

    Basic Installation Installing the SX-200 ICP MX Controller The SX-200 ICP system is shipped with the system software and a default database installed. The optional components (DSP modules, Analog Option Module, etc.) are field-installed. Note: Premier Business systems use the Premier database which must be installed before enabling the MOSS Options.

  • Page 42: Install An Ethernet Switch

    The type of Ethernet Switch required depends on the number of IP Phones you need to install. Important: Careful planning is essential when installing the SX-200 ICP for voice and data. For planning information, including a pre- installation questionnaire, see Chapter 4, Advanced Installation and Programming.

  • Page 43: Larger Installations (Over 20 Phones)

    Basic Installation Larger installations (over 20 phones) If you are connecting several switches together, connect them in a tree-type structure. Daisy-chaining switches is not recommended because all switches become involved in connections from one end of the chain to another. Layering reduces this unnecessary traffic.

  • Page 44: Feeding Power To Ip Phones

    Layer 2 switch can be ordered from Mitel. See Appendix B for part numbers. Note: Power backup to the IP Phones, the SX-200 ICP, and the Ethernet switches is required to maintain service during a power failure. CAUTION:Ensure that the powered cable from the inline power adapter is installed in the proper connector on the IP Phone.

  • Page 45: Installing Software Using An External Compactflash Card (Optional Initial Install)

    Basic Installation Installing Software Using an External CompactFlash Card (Optional Initial Install) The SX-200 ICP is shipped from the factory with the system software and a default database installed. Perform this procedure only if you, • are upgrading the system software on site •...
  • Page 46 SX-200 ICP MX Technician’s Handbook 5. Select Format to format the CompactFlash card. Note: When formatting the CompactFlash card, specify FAT as the file system. 6. Select a database, then click Next. 7. Click Next to begin installing the software on the CompactFlash card.

  • Page 47: Installing Optional Controller Hardware

    Basic Installation Installing Optional Controller Hardware • Hard drive or larger internal CompactFlash • Analog Option Board • Dual FIM Option Module • Quad CIM Module • Dual T1/EI Frame Module • Stratum Clock Module • Dual or Quad DSP Option Modules Precautions WARNING:INSTRUCTIONS MUST BE FOLLOWED EXPLICITLY WHEN THEY INVOLVE WORK WITH AND CHANGES TO THE...

  • Page 48: Removing The Cover

    SX-200 ICP MX Technician’s Handbook Removing the cover To remove the SX-200 ICP Controller cover: 1. Unplug the power cord from the controller and disconnect all cables. 2. Remove the controller from the rack or wall and place it on a suitable work area (if applicable).

  • Page 49: Install The Analog Option Board (Aob)

    Basic Installation To replace the cover: 1. Turn the controller until the back panel is facing forward. 2. Lift the lock for the AC power cord and place the cover at an angle to hook onto the back of the unit. 3.
  • Page 50 SX-200 ICP MX Technician’s Handbook 5. Lower the AOB onto the standoffs. Ensure it is well-seated. 6. Attach the screws. 7. Re-install the Stratum Clock Module (if it was removed). 8. Replace the cover and the front panel. 9. Connect lines or devices to the AOB ports and complete the required programming;...

  • Page 51: Installing Optional Dsp Module(S)

    Basic Installation Installing Optional DSP Module(s) The basic SX-200 ICP MX has one Dual DSP module installed in Module Slot 3. Additional DSPs can be added by installing Dual or Quad DSPs modules in the Module Slots 2 and 3 as shown in the following figure. For information on determining DSP requirements, see “DSP Configuration...
  • Page 52 SX-200 ICP MX Technician’s Handbook To install the optional DSP Modules: 1. Unplug the power cord from the controller. 2. Remove the top cover. 3. Repeat the steps below for each DSP module you install: Remove the DSP module from its packaging.

  • Page 53: Installing The Optional Dual Fim Module

    Both ends must use the same variant. Notes: 1. The NSU supports the 1 km variant only. 2. The SX-200 ICP does not support single FIM modules. To install a Dual FIM Module: 1. Unplug the power cord from the controller.

  • Page 54: Installing The Optional Quad Cim Module(S)

    SX-200 ICP MX Technician’s Handbook Installing the Optional Quad CIM Module(s) The optional Quad CIM module has four ports that provide connectivity to Peripheral Cabinets, NSUs, and ASUs using Category 5 UTP copper cabling. The system can support up to two Quad CIM Modules installed in Module slots 1 and 2.

  • Page 55: Installing The Optional Dual T1/E1 Framer Module(S)

    Basic Installation Installing the Optional Dual T1/E1 Framer Module(s) The Dual T1/E1 Framer module has two digital trunk ports, each of which can be programmed to support either T1/D4 or PRI. Up to two modules can be installed in MMC slots 1 and 2 of the MX controller. The system can support up to two Dual T1/E1 Framer Modules installed in Module slots 1 and 2.

  • Page 56: Installing A Hard Drive

    SX-200 ICP MX Technician’s Handbook Installing a hard drive The SX-200 ICP is shipped with an internal CompactFlash card which provides 256 MB of memory for system software and database storage. If you need increased storage capacity for voice mail messages and recorded calls, you can replace the card with a MItel-supplied hard drive.
  • Page 57 Basic Installation b. Insert the hard drive as shown in the above figure. c. Connect the power and IDE cables to the corresponding connectors on the hard drive and main board. The cables are keyed for proper connection. d. Secure the hard drive to the controller using the screws provided. 9.

  • Page 58: Installing The Stratum Clock

    SX-200 ICP MX Technician’s Handbook Installing the Stratum Clock 1. Unplug the power cord from the controller. 2. Remove the top cover and front panel. 3. Gently seat the Clock Module onto the Main Board. 4. Attach the screws. 5. Replace the top cover and front panel.

  • Page 59: Wall Or Rack Mounting

    Basic Installation Wall or Rack Mounting The SX-200 ICP controller is wall and rack mountable. The NSU is rack-mountable only. Wall mounting the controller When mounting the controller on a wall, use the supplied long bracket and small bracket and the supplied screws (#10).
  • Page 60 SX-200 ICP MX Technician’s Handbook 4. Assemble the two supplied screws and two nuts as shown below. 5. Screw the assembled nuts and screws into the holes as shown below.
  • Page 61 Basic Installation 6. Screw the supplied small bracket onto the bottom of the controller as shown. 7. Mount the bracket onto the wall. a. Pre-drill two pilot holes into two wall studs with 16" centers. b. Orient the bracket over the two holes as shown below. c.
  • Page 62 SX-200 ICP MX Technician’s Handbook 9. Insert a screw into the bottom bracket to stabilize the controller as shown below.

  • Page 63: Rack Mounting The Controller Or Nsu

    Basic Installation Rack mounting the controller or NSU Use the Rack Mount Kit (Part Number: 50004150) to rack mount the Controller. The NSU requires a different kit that is supplied with the unit. CAUTION:When installing the system in an enclosed rack, you MUST provide adequate ventilation to ensure that the maximum ambient temperature inside the rack does not exceed 40°C/104°F.

  • Page 64: Installing An Nsu

    Or, connect a Cat 5 crossover cable between one of the CIM ports on the NSU and one of the CIM ports on the SX-200 ICP controller. 5. Connect the NSU L0 and/or L1 port to the remote system (the PSTN or another system).
  • Page 65 Basic Installation 8. Program the NSU using CDE and IMAT; see page 112 for programming instructions. 9. After programming the NSU, plug the T1 cable from the demarcation point for the T1 provided by the Carrier to either L0 or L1 on the back of the NSU.
  • Page 66 SX-200 ICP MX Technician’s Handbook Table 6: NSU DIP Switch Setting DIP Switch Function Settings Notes TX Ground Down: Ground Set to Up Up: Floating RX Ground Down: Ground Set to Up Up: Floating E1 Twisted Pair Down: Enabled Set to Up...

  • Page 67: Installing Sx-200 Peripheral Cabinets

    Installing SX-200 Peripheral Cabinets You can connect up to seven Peripheral Cabinets to the MX controller via CIM or FIM cables. The cabinets can be SX-200 ELx peripheral cabinets, SX-200 LIGHT peripheral cabinets, or a mix of both. FIM Connectivity There are three variants of the FIM II modules.The same variant of fiber...

  • Page 68: Cabinet Installation And Programming

    The following procedure applies to the installation of new peripheral cabinets. Cabinets migrating from an existing SX-200 EL/ML installation install in a different manner; see “Migrating an SX-200 EL/ML to an SX-200 ICP” in the SX-200 ICP Technical Documentation for more information 1.

  • Page 69: Peripheral Cabinet Interface Cards And Modules

    Basic Installation Peripheral Cabinet Interface Cards and Modules The following table lists the peripheral cabinet interface cards and modules supported by the SX-200 ICP. Table 7: Peripheral Cabinet Interface Cards and Modules Interface Card Devices supported Circuits Maximum loop resistance...
  • Page 70 SX-200 ICP MX Technician’s Handbook Table 7: Peripheral Cabinet Interface Cards and Modules (continued) Interface Card Devices supported Circuits Maximum loop resistance /loop lengths Digital Line card SUPERSET™ 4001 24 AWG (25 IWG) - 1000 m (DNIC) SUPERSET 4015 (3300 ft.) including up to 50 m (low power;...

  • Page 71: Peripheral Cabinet Control And Digital Services Cards And Modules

    655 feet of shielded cable to the Channel Service Unit PRI Card For the SX-200 ELx cabinet Rev 4.4 or greater (PN 9109-600-002-NA) Supports the T1/E1 module and the FIM II or CIM. The PRI card is not included in the high power card count. The PRI card is a separate bay.

  • Page 72: Peripheral Cabinet Configuration Rules

    SX-200 ICP MX Technician’s Handbook Peripheral Cabinet Configuration Rules FIM Carrier Assignments • The SX-200 RM peripheral cabinet supports the Peripheral Interface Module Carrier (FIM II or CIM) • The SX-200 RM peripheral cabinet supports the Peripheral FIM Carrier II •...
  • Page 73 • The PRI card bay number is designated in Form 53. • The PRI card requires a FIM II or CIM to connect to the SX-200 ICP controller. • The S1 switch settings on the PRI Card inform the T1 module of the location of the clock source.

  • Page 74: Installing An Asu

    SX-200 ICP MX Technician’s Handbook Installing an ASU Up to two ASUs can be connected to the controller via CIM ports. There is no need to power down the controller to make the connection. Figure 10: ASU Front View Figure 11: ASU Rear View To install an ASU: 1.
  • Page 75 Basic Installation CDE Programming 1. In Form 53 (Bay Location Assignment) Ensure that the CIM(s) are NOT assigned bay numbers. 2. In Form 01 (System Configuration) Assign the ASU(s) to slots 14 and 15 of the IP bay. Configure the card(s) 3.

  • Page 76: Connecting The Phones And Trunks

    SX-200 ICP MX Technician’s Handbook Connecting the Phones and Trunks ONS/CLASS, DNIC and LS/CLASS ports Cross connect the ONS, DNIC and LS/CLASS ports to lines at the breakout box according to the Amphenol connector pin assignments in table below. After connecting the LS trunks, use the Line Quality Test to program the audio configuration settings.

  • Page 77: Ip Phones

    Basic Installation IP Phones 1. Ensure that the controller is connected to the Layer 2 switch. 2. Plug the cables from the IP phones into the Layer 2 switch ports. 3. Connect the IP Phone to a power source; see page 34 for powering options.

  • Page 78: Adding A Pkm

    A DSS/BLF Interface Unit is required to attach a PKM 48 to an older model SUPERCONSOLE 1000 (part numbers 9189-000-001 and 9189-000-003). • THE PKM 5415 and 5410 require a Mitel 5421 Interface Module in the attached phone. • The 5448 PKM and 5412 PKM require a Programmable Key Module...

  • Page 79: Cde Programming

    Basic Installation Power All PKMs are powered by an AC adapter that attaches either to the Interface Module or to the host phone. Adapter Adapter Host Voltage Part Number Connects to... Included? SS 4025 SIM 1/SIM 2 SS 4125 Phone (see Warning) SS 4150 5020 IP 50000690...
  • Page 80 SX-200 ICP MX Technician’s Handbook Notes: 1. Ensure that the SUPERSET 4025, SUPERSET 4125, or 4150 telephone has the latest firmware upgrade available on the firmware status command in maintenance; see page 216. 2. The PKM 12, PKM 48, 5415 PKM, 5410 PKM, 5448 PKM, and 5412 PKM are the only programmable key modules qualified by Mitel for connection to Mitel telephones.

  • Page 81: Pkm To An Attendant Console

    Basic Installation Figure 14: PKM Connections to a 5020 IP, 5220 IP & 5224 IP Phone PKM to an Attendant Console The PKM 48 provides an attendant console user with 48 DSS/BLF keys. Up to two PKM 48 devices can be attached. SUPERCONSOLE 1000 part numbers 9189-000-300 and 9189-000-301 can directly connect up to two PKM 48 devices.

  • Page 82: Connecting Music On Hold, Paging And Door Phone/Door Opener

    Door Phone/Door Opener Music-on-Hold (MOH) interface The mini (1/8" - 3.5 mm) phono jack on the back panel of the SX-200 ICP controller provides an interface to an external music source (radio, CD player, etc.) for Music on Hold.

  • Page 83: Door Phone/Door Opener

    Basic Installation Door Phone/Door Opener Customer-provided door phone units (up to four) can be connected to ONS circuits to provide two-way communication between an entryway and designated extensions. Door entry is controlled by the general-use relays in the controller—one at the front panel DB-9 connector and three at the rear panel RJ-45 connector.

  • Page 84: Connecting A Night Bell And Alarm Device

    SX-200 ICP MX Technician’s Handbook Connecting a Night Bell and Alarm Device Night bells and devices such a lamps used to signal Critical alarms connect to the general-use relays via the DB-9 and RJ-45 connectors. See Appendix C for connector pinouts and relay states.

  • Page 85: Setting Up An Ftp Server On A Maintenance Pc

    Basic Installation Setting up an FTP Server on a Maintenance PC An FTP server is required to back up all configuration data and voice mail messages in the controller. The server is also used to download new software to the controller through its built-in FTP client and to upload Maintenance logs.
  • Page 86 SX-200 ICP MX Technician’s Handbook 2. In the server application, Create a User for password-protected logins or allow Anonymous (no password required) logins. The default database is programmed to allow Anonymous logins. The default user name is FTP. Set up the paths to the directories you created in step 1.

  • Page 87: System Health Check

    Basic Installation System Health Check Complete the following procedure to verify that the system is working properly. 1. Press Superkey followed by the prime line/intercom key (bottom key, or bottom-right key when the phone has two rows of personal keys). The extension number appears in the phone display.
  • Page 88 SX-200 ICP MX Technician’s Handbook...

  • Page 89: Chapter 3 : Basic Programming

    Chapter 3 Basic Programming...
  • Page 90 SX-200 ICP MX Technician’s Handbook...

  • Page 91: Programming Overview

    Basic Programming Programming Overview This chapter provides the key procedures to follow when programming the system. Refer to the SX-200 ICP Technical Documentation for comprehensive and detailed programming information. The key steps to programming the system are Prepare to enter customer data...

  • Page 92: Preparing To Enter Customer Data

    VT100™ emulator such as HyperTerminal • for remote or LAN-based connections, a secure Telnet client that supports SSL/TLS (Mitel Telnet client version 1.0.0.1 or later recommended), or a web browser (Internet Explorer 6 or Mozilla Firefox) to access the SX-200 ICP Web Interface •...

  • Page 93: Secure Telnet Connection To The Controller

    1. Install and then launch the secure Telnet client. 2. Enter the hostname or IP address of the controller, and port 2000. For example, to open a connection with the Mitel Telnet client, enter: open 192.168.1.2 2000 The IP address in the example is the default; use Form 47 to check or change it 3.

  • Page 94: Web Interface Connection To The Controller

    SX-200 ICP MX Technician’s Handbook Web Interface Connection to the Controller A web browser can be used to connect to the SX-200 ICP from the LAN and manage the system using the embedded SX-200 ICP Web Interface. Before using the SX-200 ICP Web Interface, configure the management PC as follows: •...

  • Page 95: Port Usage

    Basic Programming Port Usage If the SX-200 ICP is operating behind a firewall, you may need to open the following ports. Table 11: Port Usage for IP Trunks Function Transport Port AMC Communications DHCP Server DHCP Client TFTP HTTP HTTPS...

  • Page 96: Enabling Moss Options

    To enable MOSS options: 1. Select CDE Form 04. 2. Press ENTER MOC and enter the Mitel Options Code printed on the MOSS Sheet that is included with the system software package. 3. Enter the Mitel Options password to activate the purchased options. The password must be the password that is printed on the MOSS sheet.

  • Page 97: System Options To Avoid

    Note: The default numbering plan uses three-digit extension numbers. If you require a four-digit plan, either reprogram Forms 9, 17, and 50 or install the four-digit database available on Mitel Online. For more information, see “Installing an Alternate Database” on page 205.

  • Page 98: Programming Features For Each Phone

    SX-200 ICP MX Technician’s Handbook Programming Features for each Phone Before you begin • Ensure that the phone-related MOSS options are specified in CDE Form 04, System Options. • Enable COS options for features that are COS dependent. To program features for IP phones: •...
  • Page 99 Basic Programming Table 13: Feature Codes (continued) Code Feature Key Code Feature Override (Intrude) To program features using Feature codes: • Using the phone dialpad, enter the Program Feature Key access code. • Press a programmable key. • Enter the feature code listed above. •...
  • Page 100 SX-200 ICP MX Technician’s Handbook The programmable keys on 5010 and 5215 IP Phones are numbered as follows: Note: Key 1 is reserved for the phone’s prime directory number. The programmable keys on 5207 (not shown), 5020 and 5220 IP Phones...
  • Page 101 Basic Programming The programmable keys on 5212 IP Phones are numbered as follows The programmable keys on 5224 IP Phones are numbered as follows...
  • Page 102 SX-200 ICP MX Technician’s Handbook The keys on the 5448 PKM are numbered as follows: The keys on the 5412 PKM are numbered as follows:...

  • Page 103: Programming Embedded Voice Mail

    Basic Programming Programming Embedded Voice Mail Note: Embedded voice mail Release 6.22 (included in SX-200 ICP Releases 2.0 and 2.1) now supports notification on every new message regardless of whether or not notification for previous messages has already been answered. This feature is normally deactivated by default and may only be enabled or disabled by accessing the Administrator's mailbox.

  • Page 104: Voice Mail Forms

    SX-200 ICP MX Technician’s Handbook • Open and closed greetings Note: The default password for mailboxes is 1111. See “CDE Programming for Embedded Voice Mail” in the Technical Reference for programming requirements when not using the default database. Voice mail forms...
  • Page 105 Basic Programming Table 14: Voice Mail Options (continued) Form Options to customize the following Used to add and delete mailboxes and mailbox settings: • Mailbox type (extension, guest, information-only, transfer-only, etc.) • Message Notification • Forward of Voice Mail to E-mail using SMTP or IMAP (Unified Messaging - standard) •...

  • Page 106: Setting Up Rads

    SX-200 ICP MX Technician’s Handbook Setting up RADs Before you begin, • determine how the customer intends to use the RADs. • map the expected call flow to determine how many messages are required and the order of play. •...

  • Page 107: Setting Up Record A Call

    Basic Programming If the selected RAD greeting already exists, you will hear it along with prompts to accept, review or re-record it. Record the greeting, speaking clearly into a handset (do not use a handsfree or speaker phone). Follow the voice prompts to record each additional greeting set. 3.
  • Page 108 SX-200 ICP MX Technician’s Handbook 2. Form 02, Feature Access Codes: Choose an access code for Send Message (feature number 41; default code *41) if sharing Record a Call ports with voice mail messages. 3. Form 03, COS Options Set the following COS options...

  • Page 109: Using The Administrator's Mailbox

    Basic Programming Using the Administrator’s Mailbox The Administrator's Mailbox allows you to do some voice mail programming using a telephone. Programming by phone cannot completely replace CDE programming; however, it is convenient for certain functions such as adding mailboxes and editing mailbox settings. The passcode used to log into the Administrator's Mailbox determines which functions can be accessed: •...
  • Page 110 SX-200 ICP MX Technician’s Handbook 4. When prompted for a mailbox number, enter the system administrator mailbox number: default 999. 5. When prompted for a passcode enter the Administrator's passcode or the Manager's passcode. (See above for defaults.) 6. You are now logged in to the system administrator's mailbox. Follow the voice prompts for instructions;...
  • Page 111 Basic Programming Voice Mail Notification On Every New Message To activate voice mail notification on every new message (which can only be performed using the telephone user interface): 1. Access the System Administrator's mailbox. 2. When prompted for a passcode, enter the Technician's passcode (default is 9731) instead of using either the Administrator’s passcode or the Manager's passcode.

  • Page 112: Testing Voice Mail Operation

    SX-200 ICP MX Technician’s Handbook Testing voice mail operation Perform the following tests to verify that voice mail is working properly. 1. Call the business using an outside line or cell phone. Verify that you hear the company open or closed greeting (as appropriate) and that the message is clear and understandable.

  • Page 113: Programming Phonebook

    Basic Programming Programming Phonebook 1. Form 04, System Options/System Timers Enable System Option 128, Phonebook. Note: The option must be purchased (listed on MOSS sheet). Note: Phonebook and Speak@Ease (Option 85) cannot both be enabled. 2. Form 19, Call Rerouting Table Program the voice mail hunt group number to the “Phonebook Number For This Tenant”...

  • Page 114: Programming An Attendant Console

    SX-200 ICP MX Technician’s Handbook Programming an Attendant Console Except for LDN assignments, the programming for a SUPERCONSOLE 1000 is provided already completed in the default database (see page 316 for the defaults). If you are starting with a blank database default, follow the steps below to program the console: 1.

  • Page 115: Programming A Printer Port

    Stop Bits: 1 Data Bits: 8 Flow Control: None Parity: None Note: Printer ports only work on the SX-200 ICP controller, not on Peripheral cabinets. Dataset Printer Port 1. Form 11, Data Circuit Descriptor Define a circuit descriptor to match characteristics of device type.

  • Page 116: Ip Printer Port

    SX-200 ICP MX Technician’s Handbook IP Printer Port Data for the functions listed below can be output through an IP socket in the controller to a telnet-enabled application for printing. • SMDR • ACD Real Time Events • CDE Data Print •...

  • Page 117: Programming Stations/Sets Automatically

    Basic Programming Programming Stations/Sets Automatically The AUTO PROGRAM function in Form 09, Desktop Device Assignments, checks for unprogrammed circuits in the system and programs them as follows: • Extension numbers are automatically assigned according to a Bay, Slot, Circuit address format “BSCC”, where B is the Bay number (1-8) S is the slot number (1-8) CC is the cct number (01-12).
  • Page 118 SX-200 ICP MX Technician’s Handbook To automatically program all connected sets, DNIC sets and DMPs: 1. Install all ONS cards, OPS cards, DNIC cards. Do not program stations, DNIC, sets or DMPs. 2. Connect the DNIC sets or DMPs to the circuits.

  • Page 119: Deleting A Device And All Dependent Resources

    Basic Programming Deleting a Device and All Dependent Resources The DELETE softkey in Form 09, Desktop Device Assignments, deletes a device and all of its dependent resources including • All line keys (including LDN) that are programmed on a deleted set, standalone BLF, or PKM module •...

  • Page 120: Programming A Single Line Voice Station

    SX-200 ICP MX Technician’s Handbook If you chose to receive warnings each time a device is deleted, the system displays “deleting all keys, ...“ for each device in the range. 6. To proceed, press CONFIRM. Press CANCEL to abort the deletion of the specific device and continue with the next device.

  • Page 121: Programming A Multi-Line Set

    Ensure that the system is provisioned with a sufficient number of DSP. Programming a Multi-Line Set The default database for a basic SX-200 ICP has programming for sixteen multi-line IP phones and two multi-line DNIC sets. See page 317 for circuits locations, extension numbers and other defaults.

  • Page 122: Programming An Analog Device To A Sim2 (Dnic Phones Only)

    Note: If you purchase a number of T1 links less than the number of T1 links you install and program, Mitel cannot reliably predict which T1 links the system will use after a reset. If you purchase a number of T1 links (System Option 96) greater than the number of T1 links you install and program, the T1 links programmed will remain consistent.
  • Page 123 Basic Programming Program the bay(s) assigned in Form 53 as ISDN nodes. Program a T1 Trunk Card in Slot 6 and 8 (assuming both spans will be programmed) 3. Form 03, Class of Service (COS) Create a separate COS for ISDN trunks. Note: COS Level 7 in the default database has all COS options required by ISDN trunks enabled except for Option 246 (SMDR - Extended Record).
  • Page 124 SX-200 ICP MX Technician’s Handbook 4. Form 04, System Options/System Timers Assign values to the first two options in table below and enable the others as required: Table 16: NSU MOSS Options System Options Setting Notes Option 48 – Limited Wait for Dial Tone 1-15 secs Set to 1 sec.
  • Page 125 Basic Programming 7. Form 15, Dial-In Trunks • PRI trunks are Dial-In Trunks and are not normally used in a Non-Dial-in configuration. Search for the correct Bay/Slot/Circuit and enter the following for each trunk: COS number – see previous requirements COR number Tenant number –...
  • Page 126 12. Form 22, Modified Digit Table DID Calling Party Number to the network interacts with the current SX-200 ICP system networking functionality and ignores programmed node-IDs in the NSU or PRI card. The Node ID Information Element (“*8”) for Analog Networking, if programmed in the Modified Digit Table, will be ignored by the NSU or PRI card.

  • Page 127: Imat Programming

    Basic Programming The following table shows how Analog Networking and Call-by-Call information co-exist in the Modified Digit Table. Quantity to Digits to be Entry Comments Delete Inserted *4000*6*4*04 ISDN CxC and DID In the “Digits to be Inserted” field, the definition of characters are: No SMDR for further modified digits Call-by-Call digits, (speech, default O/G, clid) Send caller ID (DID to network)
  • Page 128 To program a static IP address on the NSU: 1. Ensure the NSU is disconnected from the SX-200 ICP Controller and that no power is applied to the NSU. Re-apply power only after completing CDE and IMAT programming.
  • Page 129 NSU via modem and or LAN, see the IMAT Online Help. By default, Windows does not support a direct cable connection. You must add a device driver. Windows takes the information from a Mitel file and creates the driver called NT Direct Connection.
  • Page 130 SX-200 ICP MX Technician’s Handbook 5. To connect the PC to the NSU, connect an RS-232 straight DTE serial cable between the NSU’s serial port and the PC’s serial port. Note: If you are connecting through a modem, use a null modem adapter on the NSU side.
  • Page 131 8. Clear the box Use area code and dialing rules, and then click Advanced. 9. For the Connection type, select PPP (Point to Point Protocol). 10. For the Logon procedure, select Use logon script, and then click Browse. Select the appropriate script c:\program files\mitel\Imat\ pridun.scp, click OK, then Next.
  • Page 132 SX-200 ICP MX Technician’s Handbook 11. In the Internet account logon information box, leave the username and password fields blank and then click Next. 12. Dialog boxes appear that warn you that you will not be able to connect to your Internet service provider without your user name and your password.
  • Page 133 13. Press Okay. 14. Verify that the SW Version of the NSU matches the SW version listed in the FCI delivered with the latest SX-200 ICP load: In the Maintenance menu, select Software versions. Verify the package version that is listed against the FCI.
  • Page 134 SX-200 ICP MX Technician’s Handbook To save a database: 1. In the File menu, select Save, then Database. 2. In the Files box, type in the Destination of the database (if you have changed the database you can save it back to the PRI/Universal NSU and/or you can save a copy of the database to your PC) and give it a file name.

  • Page 135: Programming An Embedded Pri Trunk

    Basic Programming Programming an Embedded PRI Trunk 1. Form 53, Bay Location Assignment Assign the Dual T1/E1 Framer module a bay number. Note: Reset the system after updating Form 53. 2. Form 1, System Configuration Program the node type as ONB T1 NODE. Program the trunk card as T1 ISDN for the slots specified in the following table.
  • Page 136 SX-200 ICP MX Technician’s Handbook For extensions (sets and stations), the following COS options must be set: Table 18: Extension COS Options for Systems with embedded PRI Notes COS Option Setting 236 – Outgoing Trunk Callback Disable 237 – Outgoing Trunk Campon Disable 502 –...
  • Page 137 Basic Programming 4. Form 13, Options Subform Set the Debounce Timer to 100 milliseconds. Set the DTMF option to NO. Set the Incoming Start Type to WINK. Set the Outgoing Start Type to WINK. 5. Form 15, Dial-In Trunks • PRI trunks are Dial-In Trunks and are not normally used in a Non-Dial-in configuration.
  • Page 138 SX-200 ICP MX Technician’s Handbook 7. Form 42, T1 Link Descriptor Create a Link Descriptor for the PRI trunks using the recommended settings in the following table: Table 19: T1 Link Descriptor Values for PRI trunks Descriptor Value Alarm debounce timer (300 –3200 ms)
  • Page 139 10. Form 22, Modified Digit Table DID Calling Party Number to the network interacts with the current SX-200 ICP system networking functionality and ignores programmed node-IDs in the Dual T1/E1 Framer module. The Node ID Information Element (“*8”) for Analog Networking, if programmed in the Modified Digit Table, will be ignored by the module.

  • Page 140: Programming An Embedded T1 Trunk

    SX-200 ICP MX Technician’s Handbook Programming an Embedded T1 Trunk 1. Form 53, Bay Location Assign the module or card a bay number. Note: If two modules are installed, assign them to the same bay. 2. Form 01, System Configuration If the module is in MMC slot 1, program a T1 Trunk card in slot 2 and/or 4 of the assigned bay.

  • Page 141: Programming Analog Trunks

    Basic Programming 10. Forms 22, 23 and 26 Complete the ARS programming required to access the T1 trunks. 11. Form 16, Trunk Groups Put the trunks in a trunk group. Programming Analog Trunks Non Dial-In trunks 1. Form 01, System Configuration Program a trunk card that meets the trunk type requirements.
  • Page 142 SX-200 ICP MX Technician’s Handbook Programming a range of Non Dial-in Trunks The RANGE PRGRM softkey allows block programming of trunks on the same card. You must program the first trunk in the range and then press RANGE PRGM to copy the values to the range of trunks that you specify.

  • Page 143: Dial-In Trunks

    Basic Programming Dial-in trunks 1. Form 01, System Configuration Program a trunk card that meets the trunk type requirements. 2. Form 13, Trunk Circuit Descriptor Create a trunk circuit descriptor that corresponds to the type of trunk that you are programming. 3.

  • Page 144: Disa Trunks

    SX-200 ICP MX Technician’s Handbook 5. Form 16, Trunk Groups Assign to a trunk group if outgoing. Programming a range of Dial-in Trunks Follow the instructions on page 132 for range programming Non Dial-in Trunks. DISA trunks 1. Form 01, System Configuration Program a trunk card that meets the trunk type requirements.

  • Page 145: Programming T1 And Pri Trunks As Disa Trunks

    DID range. 3. Form 03, COS Define Enable COS Option 606, Telephone - Enhanced Answering Position (provides answer supervision to telco when the SX-200 ICP provides it dial tone). 4. Form 19, Call Rerouting Table Program the DISA access code from Form 02 as the DISA Day Service Routing for this Tenant.
  • Page 146 SX-200 ICP MX Technician’s Handbook Only MCI and US Sprint Standards are supported. MCI sends the ANI digits without delimiters. Sprint delimits the DNIS and ANI digits with asterisks. DNIS digits on a dial-in trunk are used to route that trunk call, and no further digits will be expected.
  • Page 147 Basic Programming The following tables identify displays during each call state according to digits sent by the trunk and COS options selected for the display set. Note: If a name is received on the incoming trunk in the scenario where you would see the DNIS in the ringing state, you will see the ANI instead.
  • Page 148 SX-200 ICP MX Technician’s Handbook The following table describes the set display for logged in ACD Agents with the delivery of ANI/DNIS digits on the incoming trunks. Table 22: ANI/DNIS for ACD Agents Path Talking COS 502 COS 613 COS 654...

  • Page 149: Class Trunks

    Basic Programming CLASS trunks 1. Form 01, System Configuration Program the ASU Trunk card, the LS/CLASS Trunk module, or the LS/CLASS Trunk card. 2. Form 03, Class of Service, Define for trunks. Assign a separate COS for the trunk. To have Calling Line ID digits reported in the SMDR records, enable COS Option 806 (SMDR-Record Incoming Calls) and COS Option 814 (SMDR-Record ANI/DNIS/CLASS).

  • Page 150: Running The Line Quality Test For Ls Trunks

    SX-200 ICP MX Technician’s Handbook Running the Line Quality Test for LS Trunks Run the Line Quality test to measure and program optimum audio configuration settings (line length and impedance) for AMB CLASS circuits. 1. Form 13 (Audio Configuration subform) Program the trunks so that one trunk provides milliwatt tone for all other trunks in a loopback setup when the test is performed.

  • Page 151: Programming Symbol Minet Wireless Phones (Optional)

    Phone Administrator Tool. Install Symbol NetVision MiNET Phone Administrator Tool The tool is found on the SX-200 ICP software CD and must be installed on a PC that is running Windows NT or Windows 2000. To install the tool: 1. Insert the software CD into the CD-ROM drive.

  • Page 152: Twinning The Symbol Phone With A Wireline (Desk) Phone

    SX-200 ICP MX Technician’s Handbook 4. Click Close. 5. Open the C:\temp\symbol folder. 6. Click setup.exe. 7. Follow the instructions in the install wizard. Twinning the Symbol phone with a wireline (desk) phone Phone twinning provides concurrent ringing and message waiting indication on as many as five phones.

  • Page 153: Programming Ip Sockets For Hotel/ Motel Terminals And Acd Monitor

    RS232-to-IP serial port converter, such as the Precidia Technologies Ether232 or iPocket232 (available from the vendor or its resellers), to connect to the SX-200 ICP. A dataset connection to a DNIC port or an RS-232 serial port on the SX-200 ICP controller will not work.
  • Page 154 6. Connect the Hotel/Motel terminal or ACD Monitor computer to the Layer 2 switch using the RS232-to-IP serial port converter. 7. Verify that the device and SX-200 ICP are communicating. If they are communicating, you will see an exchange of ENQ (Enquire) and ACK (Acknowledge) commands at the device.

  • Page 155: Programming Voice Mail And Pms Integration

    PMS computer to the Layer 2 switch. A dataset connection to a DNIC port or an RS-232 serial port on the SX-200 ICP controller will not work. Follow the instructions supplied with the converter to program its Ethernet and serial port settings.

  • Page 156: Sx-200 Icp Programming

    Gateway IP Address. 5. Configure the Serial Port for the Ether232 with the settings in Table 23. 6. Set the remote IP address. This is the IP address of the SX-200 ICP. 7. Set the remote IP port to 6830.

  • Page 157: Programming The Pms Interface On The Sx-200 Icp

    An RS232-to-IP serial port converter, such as the Precidia Technologies Ether232 or iPocket232 (available from the vendor or its resellers), for PMS applications requiring serial connectivity to the SX-200 ICP. IP-enabled applications can connect via Telnet. SX-200 ICP programming 1. Determine the customer’s PMS communications protocol requirements: baud rate, parity, character length and number of stop bits.
  • Page 158 SX-200 ICP MX Technician’s Handbook 3. Form 11, Circuit Descriptor Program to match the protocol. Select the Circuit Descriptor Options. Option Name Value Session Inactivity Timer Guard Timer Minimum Baud Rate match customer’s PMS Default Baud Rate match customer’s PMS Maximum Baud Rate match customer’s PMS...
  • Page 159 Basic Programming 4. Form 12, Data Assignment Program a SOCKET type data device to an available PLID in the following range: PLID Port PLID Port 1/13/20 61320 1/13/25 61325 1/13/21 61321 1/13/26 61326 1/13/22 61322 1/13/27 61327 1/13/23 61323 1/13/28 61328 1/13/24 61324...
  • Page 160 For serially-connected PMS computers, you will see an exchange of ENQ (Enquire) and ACK (Acknowledge) commands at the customer’s PMS computer if it is communicating with the SX-200 ICP. If they are not communicating, see page 273 for troubleshooting information.

  • Page 161: Programming For The 6010 Teleworker Solution

    Support for the 6010 Teleworker on the SX-200 ICP requires the following: • Mitel 6000 Managed Applications Server (MAS), Release 6.0 or higher Note: The 6000 MAS must be on the same VLAN (subnet) as the SX-200 ICP. • Mitel 6010 Teleworker Solution Blade (installs on the 6000 MAS), Release 6.0 or higher...

  • Page 162: Testing Ip Phone Connectivity And Voice Quality

    In the 6000 MAS Server Manager web interface, enter the ICP Name, IP address, and System ID (from Form 04, Option 101) of the SX-200 ICP, and then select SX-200 ICP as the Mitel ICP type. enter the MAC address (printed on a label on the bottom of the phone) into the list of allowed MAC addresses on the 6010 Teleworker Solution blade panel in the 6000 MAS.

  • Page 163: Programming Spectralink Wireless Telephones

    Basic Programming Programming SpectraLink Wireless Telephones Requirements • SX-200 ICP Release 2.1 or later software and one IP device license per Netlink phone. • A properly configured and operational wireless LAN—includes compatible 802.11b wireless access points and SpectraLink Voice Priority Server (SVP).
  • Page 164 The following table summarizes the programming requirements for SpectraLink and other associated third-party devices. For detailed instructions, refer to the SpectraLink documentation on the SX-200 ICP software CD. See also the documentation supplied with the Access Points selected for the installation.
  • Page 165 128 (TFTP Server IP Address) - IP Address - 192.168.0.15 129 (RTC IP Address) - IP Address - 192.168.0.15 130 (DHCP Server Identifier) - ASCII String - MITEL IP PHONE 151 (SVP Server) - IP Address - 192.168.0.20 (Page 1 of 3)
  • Page 166 SX-200 ICP MX Technician’s Handbook Table 24: (continued) SpectraLink Installation Checklist Access Point (Symbol) Parameter Requirement ESS ID & IP Ensure that the correct IP settings for the Access Point, as well as the Addresses desired Net_ID (ESS ID), are configured correctly.
  • Page 167 Basic Programming Table 24: (continued) SpectraLink Installation Checklist Netlink SVP Server Parameter Requirement SVP-II Ensure that the proper settings for the NetLink wireless phones Configuration SpectraLink Voice Priority management are entered correctly. Example: SVP-II Configuration -> Phones per Access Point -> 4 SVP-II Configuration ->...

  • Page 168: Programming With Myadministrator

    IP voice networking statistics related to IP trunk performance, delays during peak periods, and outages in the network. Note: The SX-200 ICP supports MyAdministrator Release 3 and higher only. The application software is the MyAdmin folder on the SX-200 ICP software CD.

  • Page 169: Programming Call Forwarding - External

    Basic Programming Programming Call Forwarding - External Call Forwarding - External forwards calls to an external destination by using a personal speed call key, system abbreviated dial number, or a key system personal speedcall. Call Forwarding - External requires a receiver for dialing. If one is not available in Call Forward - Don’t Answer, forwarding is ignored.

  • Page 170: Feature Limitations

    SX-200 ICP MX Technician’s Handbook Feature Limitations Table 25: SX-200 ICP Feature Limitations Feature Limitation Maximum number of simultaneous calls Maximum number of Call Park keys Maximum number of Mailbox keys Maximum number of speech paths or channels used by any call...
  • Page 171 Basic Programming Table 25: SX-200 ICP Feature Limitations (continued) Feature Limitation Maximum number of hunt groups Maximum number of hunt groups in ACD Maximum number of ACD agents that may be defined Maximum number of active agents in ACD per bay...
  • Page 172 SX-200 ICP MX Technician’s Handbook Table 25: SX-200 ICP Feature Limitations (continued) Feature Limitation Maximum number of calls that can be waiting at console Maximum number of abbreviated dial numbers 1000 Maximum number SUPERSET Speed Dial numbers 2212 Maximum number of trunk buffers for SMDR...
  • Page 173 Basic Programming Table 25: SX-200 ICP Feature Limitations (continued) Feature Limitation Maximum Number of Page Groups Maximum Number of Paging Zones Maximum Number of Stations in a Page Group Maximum Number of Sub-attendants Maximum Number of LDN Appearances Maximum Number of Line Appearances...

  • Page 174: Cde Cross Reference

    SX-200 ICP MX Technician’s Handbook CDE Cross Reference FORM DEVICE OPTION Compression Console Dataset DID Trunk DISA Dial In E&M “Tie Trk” Hotel IP Trunk ISDN Device Key System Modem Multiline set Night Bell Non Dial In Trk A13 A12 A11...
  • Page 175 Basic Programming FORM DEVICE OPTION A5 A2 A3 A6 Compression Console Dataset DID Trunk DISA Dial In E&M “Tie Trk” Hotel IP Trunk ISDN Device Key System Modem Multiline set Night Bell Non Dial In Trk A8 A9 Pager Phonebook Printer RAD (EMEM) Single Line...
  • Page 176 SX-200 ICP MX Technician’s Handbook...

  • Page 177: Chapter 4 : Advanced Installation And Programming

    Chapter 4 Advanced Installation and Programming...
  • Page 178 SX-200 ICP MX Technician’s Handbook...

  • Page 179: Overview

    IMPORTANT: Do not attempt the procedures in this chapter until you have successfully completed the Mitel Advanced SX-200 ICP I & M Course. For more information, see “SX-200 ICP Advanced Installation and Maintenance Course” on page 3. Topics covered:...

  • Page 180: Planning Your Installation

    Completing the following pre-installation questionnaire will help you select and implement a network configuration that best suits the needs of your customer. Tip: Refer to the Engineering Guidelines document on the SX-200 ICP software CD-ROM on Mitel Online for more information on network planning and configuration.

  • Page 181: Basic Pc Networking

    Advanced Installation and Programming Basic PC Networking The dual-port IP Phones (5010, 5020, 5212, 5215, 5220 and 5224) provide an inexpensive way to network a small number of PCs. Figure 16: Basic PC Network Enabling the (2nd) Port on IP Phones IMPORTANT: To ensure optimum network performance, DO NOT connect servers to the 2nd port on IP phones.

  • Page 182: Virtual Lans (Vlans)

    SX-200 ICP MX Technician’s Handbook Virtual LANs (VLANs) This section shows examples of the three most common, converged voice and data networks for an SX-200 ICP. • Configuration 1: One DHCP Server per VLAN • Configuration 2: One External DHCP Server for Two VLANs •...
  • Page 183 Table 26 shows the DHCP settings programmed for this configuration. See “Configuring a Windows 2000 DHCP server” on page 178 for information on programming SX-200 ICP DHCP settings on a Windows 2000 DHCP server. Table 26: DHCP Server Settings for Configuration 1 Example...
  • Page 184 SX-200 ICP MX Technician’s Handbook Layer 2 Switch Settings (Example) The following two tables show settings on a Cisco and an HP Layer 2 switch for the Configuration 1 example. Note: These settings also apply for the other network configuration examples.

  • Page 185: Configuration 2: One External Dhcp Server For Two Vlans

    VLANs Figure 18: VLAN Configuration 2 To configure the SX-200 ICP system to use an external DHCP server (for example, Windows NT server or Windows 2000 server) through the Layer 2 switch port, you must use Form 47 to disable the controller’s built-in DHCP server.
  • Page 186 Table 29 shows the DHCP settings programmed for this configuration. See “Configuring a Windows 2000 DHCP server” on page 178 for information on programming SX-200 ICP DHCP settings on a Windows 2000 DHCP server. Table 29: DHCP Server Settings for Configuration 2 & 3 Examples DHCP Server on VLAN 1 (IP: 10.10.10.2)

  • Page 187: Configuration 3: Router On A Stick

    See Table 29, “DHCP Server Settings for Configuration 2 & 3 Examples,” on page 176. See “Configuring a Windows 2000 DHCP server” on page 178 for information on programming SX-200 ICP DHCP settings on a Windows 2000 DHCP server. Layer 2 Switch Settings (Example)

  • Page 188: Programming The Controller Ip Address And Dhcp Settings

    Programming the controller IP address and DHCP settings The IP address of the SX-200 ICP and its DHCP settings are set at the factory. Use the following procedure if you need to change them. To change the controller’s IP address and DHCP settings: 1.
  • Page 189 Type: IP Address Code: 128 Click OK. Value: enter the system IP address of the SX-200 ICP, then click 5. In the Predefined Options and Values window, click Add again. 6. In the Option Type window, set the following: Name: RTC IP Address...
  • Page 190 Name: Priority Type: Hex LONG Code: 133. Click OK. Value: enter a value from 1 to 7; Mitel recommends 0x6. Click OK. The server will automatically convert the numeric value to Hex. Note: 11. Highlight the Scope which contains the IP range for the IP Phones and select Scope Options.

  • Page 191: Networking Mitel Ip-Pbxs

    Nodes and 3300 ICP systems in a Wide Area Network (WAN). The IP trunks carry voice and signal messages through the Ethernet switch to the WAN. The SX-200 ICP MX supports up to 30 IP trunks on a single “virtual” IP Trunk card programmed in Bay 1, Slot 6.

  • Page 192: Sx-200 Icp Programming

    SX-200 ICP MX Technician’s Handbook SX-200 ICP Programming 1. Form 48, Voice Networking Enter the IP Node Number and IP Address of each IP-PBX and specify the maximum number of calls allowed to each. Notes: 1. MAX CALLS must be greater than zero (the default); otherwise, no calls are allowed to the node.
  • Page 193 Form 19, Call Rerouting Table Form 22, ARS: Modified Digit Table Note: In Form 22, for all SX-200 ICP controllers in the network, program a modified digit entry with CPN enabled for external calls (calls destined to the PSTN through the embedded PRI). Program another entry with CPN disabled for internal network calls.

  • Page 194: Uniform Numbering Plan

    SX-200 ICP MX Technician’s Handbook Uniform Numbering Plan Optionally, you can configure the nodes in your network with a uniform numbering plan. For example, you can program nodes A, B, and C to share extensions 1000 to 1999. 1. Form 13, Trunk Circuit Descriptors Set Present Node ID over IP Trunking to YES in the Options subform.

  • Page 195: Programming Unified Messaging

    For SMTP, each user needs an account on an SMTP e-mail server. The server can be yours or one belonging to your Internet Service Provider (assumes that the SX-200 ICP is connected to the Internet). • For IMAP, each user needs an account on the Unified Messaging blade installed in the 6000 MAS.
  • Page 196 SX-200 ICP MX Technician’s Handbook 2. Form 47, Subform 01, System IP, Enter a valid domain host name that is registered in your DNS or listed in the Hosts file of the SMTP e-mail server. The host name must be 49 characters or fewer and in the format aaa.zyz.com—for example, SX200icp.xyz.com.
  • Page 197 Advanced Installation and Programming Example voice mail forward to e-mail message (SMTP) ------------------------------------------------------------------- From: 4105@sx200.mitel.com Sent: Friday, May 09, 2004 10:03 AM Subject: Voice mail Message ------------------------------------------------------------------- This email contains a voice message. Double click on the attached file to listen.

  • Page 198: Programming Imap (Standard Unified Messaging)

    SX-200 ICP MX Technician’s Handbook 3. Test the setup by sending an alarm, an E911 notification, and a log to e-mail. The messages for these events should be sent to the correct e-mail address. (Disconnect the system from the PSTN while testing E911.)
  • Page 199 On the Standard Unified Messaging panel, enable the application enter the IP address of the SX-200 ICP enter the system ID (from Form 04, Option 101) of the SX-200 ICP • On the Users panel, select Add user account and complete the form.
  • Page 200 SX-200 ICP MX Technician’s Handbook...

  • Page 201: Chapter 5 : Routine Maintenance

    Chapter 5 Routine Maintenance...
  • Page 202 SX-200 ICP MX Technician’s Handbook...

  • Page 203: Is The System Healthy

    Routine Maintenance Is the System Healthy? System health checklist LEDs on controller and expansion units are the correct color Internal and external calls can be made from IP phones and DNIC and ONS sets Voice mailboxes are accessible Users have user guides for their phones Database is backed up...

  • Page 204: Checking The System

    SX-200 ICP MX Technician’s Handbook Checking the System 1. Check the controller and expansion units. Ensure that all LEDs indications are correct. See “Checking the System LEDs” on page 241. 2. Make internal and external calls from the IP phones and analog sets.

  • Page 205: Installing Frus

    Routine Maintenance Installing FRUs Only persons who have successfully completed a Mitel Installation and Maintenance training course for the SX-200 ICP should perform removal and replacement procedures. WARNING:INSTRUCTIONS MUST BE FOLLOWED EXPLICITLY WHEN THEY INVOLVE WORK WITH AND CHANGES TO THE PRIMARY POWER SUPPLY OF THE UNIT.

  • Page 206: Power Down System

    SX-200 ICP MX Technician’s Handbook Power Down System The following chart describes system power down procedures. Table 30: System Power Down Step Action Comments Power Down the controller • Disconnect the power cord from the controller. Power Down the NSU or ASU •...

  • Page 207: System Reset

    Routine Maintenance System Reset The controller can be reset by: • pressing the Reset button on the front panel • using the RESTART_SYSTEM command from the Maintenance terminal • powering the controller down then back up When the system is reset, it stops all call processing activity, runs initialization tests.

  • Page 208: Re-Initializing The Controller

    SX-200 ICP MX Technician’s Handbook Re-initializing the Controller Re-initializing the controller re-installs the system software and database. Perform a re-initialization to recover from a failed attempt to upgrade the system software or to return an unstable system to a known state.

  • Page 209: Replacing The Hard Drive Or Compactflash

    Use this procedure to replace faulty internal media. To upgrade the media in a working system, follow the procedure on page 46, “Installing a hard drive.” Use Mitel-provided CompactFlash cards and hard drives only; Note: those obtained elsewhere are not supported.

  • Page 210: Replacing The Analog Main Board

    SX-200 ICP MX Technician’s Handbook 6. Replace the cover. 7. Restore power to the controller. 8. Perform an Initial (CompactFlash Card) installation from the software CD; see page 35 for instructions. Note: When prompted for a database, select Custom to install a backup of the original database (if available).
  • Page 211 Routine Maintenance 6. Remove the internal flash card as shown in the following figure. 7. Remove the four standoffs and two screws as shown in the following figure.

  • Page 212: Other Frus

    SX-200 ICP MX Technician’s Handbook 8. Remove the two screws at the back of the unit as shown in the following figure. 9. Remove the Analog Main Board. 10. Insert the new Analog Main Board. 11. Re-attach the two screws at the back of the unit.

  • Page 213: Performing Backups

    (i.e., not read-only). Also, check that the FTP server IP address, username, and password in Form 47 are correct. To back up the database: 1. Log in to the Maintenance Terminal (direct, secure Telnet, or SX-200 ICP Web Interface) and begin a Maintenance session. 2. Press...

  • Page 214: Restoring A Database

    Before restoring, check that the FTP server IP address, username, and password in Form 47 are correct. 1. Log in to the Maintenance Terminal (direct, secure Telnet, or SX-200 ICP Web Interface) and begin a Maintenance session. 2. Press...

  • Page 215: Installing An Alternate Database

    Form 47 which are the same as those in the default database; the other is for use with Premier Business systems. Another that has four-digit extension numbers is available on Mitel Online. You can also install databases that were programmed on other systems and backed up to a file.

  • Page 216: Upgrading The System Software

    2. Unplug the power cord from the controller. 3. Remove the external CompactFlash. 4. Run the Initial [CompactFlash card] Installation from the SX-200 ICP software CD-ROM. See page 35 for more detailed instructions. 5. Insert the CompactFlash card into the slot on the front of the controller.

  • Page 217: Upgrading From The External Compactflash Card (Release 2.0 Or Later)

    For serial connections, a VT100 terminal emulator (HyperTerminal) • For remote or LAN-based connections, a secure Telnet client that supports SSL/TLS (Mitel Telnet client recommended), or a web browser to access the SX-200 ICP Web Interface • A serial connection to the controller Maintenance port and/or a Network Interface Card (NIC) connected to the IP network •...
  • Page 218 SX-200 ICP MX Technician’s Handbook 3. Insert the system software CD-ROM into the PC or access the file online. 4. Run SX200ICP_SETUP.EXE from the CD. 5. Select Local Upgrade [Flash Card] Installation, then click Next. 6. Select languages for voice mail prompts if applicable. The default is English and is not selectable.

  • Page 219: Upgrading By Ftp

    4. Select the FTP server home directory, then click Next twice to begin the installation. 5. Click Finish when prompted. 6. Log in to the Maintenance Terminal (direct, secure Telnet, or SX-200 ICP Web Interface) and begin a Maintenance session. 7. Press...

  • Page 220: Upgrading The Nsu Or Pri Card Software

    3. Run IMAT. 4. Click on File -> Connect to connect to the NSU or PRI card. 5. Download the software from Mitel Online or insert the software CD-ROM in the computer's CD-ROM drive. 6. Click on Maintenance -> Software Upgrade and proceed with the software upgrade or re-installation.

  • Page 221: Migrating An Sx-200 El/Ml To An Sx-200 Icp Mx

    8 following the migration. All references in documentation are to the default. 6. The SX-200 ICP supports a maximum of 30 IP trunks. If Option 115 (Maximum IP Trunks) in Form 04 is programmed with more than the maximum, only the first available 30 IP trunks will function.

  • Page 222: Parts Required

    FIMs or CIMs to connect the EL/ML cabinets. • if the SX-200 EL/ML has T1 or PRI trunks, install a Stratum 3 clock in the SX-200 ICP • compare MOSS sheets for both systems to ensure that sufficient bays have been purchased (System Option 133 - TDM Bays).
  • Page 223 Routine Maintenance 4. Install the SX-200 ICP MX and optional modules (Stratum 3 clock, Quad CIM, Dual FIM, Dual T1/E1 Framer, etc.). 5. Power up the SX-200 ICP MX. 6. Restore the SX-200 EL/ML database to the SX-200 ICP using Kermit over the serial port.
  • Page 224 14. Disconnect the fiber cables from the EL/ML control cabinet. Label the Tx and Rx cables, identify the Bay that the cables connect to, and label the front of the SX-200 ICP MX controller to ensure that connections are made to the proper bays.

  • Page 225: Replacing Ip Phones

    Routine Maintenance Replacing IP Phones To replace a registered IP phone, you can • Replace it and retain all existing programming for that circuit, or • Replace it and re-program the circuit. 5215 and 5010 IP phones will fail to register on a system that Note: has a Default or Premier database because of the line appearances programmed on keys 8 and 10—keys that exist on the 5207 but not...

  • Page 226: Restarting Ip Phones

    IMPORTANT: Because it takes two or three minutes for the phones to return to service, limit restarts to after hours. To initiate a restart: 1. Log in to the Maintenance Terminal (direct, secure Telnet, or SX-200 ICP Web Interface) and begin a Maintenance session. 2. Press the following softkeys:...

  • Page 227: Boot Codes

    Boot Codes The SUPERSET boot code must be at revision Boot 3.10 or greater or the SX-200 system cannot successfully upgrade the set’s firmware. The boot code appears when a set is first plugged in. If you attempt to upgrade a set with a boot code lower than 3.10, the system will erase the set’s firmware and you will not be able to download...

  • Page 228: Measuring Ls Trunks

    (balance) termination number. Run this test only when instructed to do so by Mitel Product Support. Echo Measures the echo characteristics of the line using an external silence (balance) termination number. Run this test only when instructed to do so by Mitel Product Support.

  • Page 229: Running The Line Quality Test

    Routine Maintenance Notes: 1. Run the test in VT100 mode, not TTY (line interface) mode. 2. The test can be run for a single trunk, or for all trunks (three minimum). 3. The test can be immediately, or scheduled for a later time. 4.

  • Page 230: Running The Distortion Test

    Respond to the prompts to run the test. The results are sent to the logs and emailed to the address specified in Form 52 (Email). 4. Forward the test results to Mitel Product Support. Running the Echo Test This test requires an external silence (balance) termination Note: number programmed in Subform 13, Circuit Descriptor Options.

  • Page 231: Maintenance Commands

    • For remote access over a TCP/IP network such as the Internet or the LAN, both the SX-200 ICP controller and the PC must be connected to the network. Remote connections require a secure Telnet client that supports SSL/TLS (Mitel Telnet client version 1.0.0.1 or later recommended), or a web browser (Internet Explorer 6 or Mozilla Firefox) to access the SX-200 ICP Web Interface.

  • Page 232: Logging In

    1. Launch the web browser. 2. Enter https://<controller IP or hostname>:443 For example, https://10.33.63.118:443 3. Log in to the SX-200 ICP Web Interface with login name ‘installer’ and default password ‘1000.’ 4. Select a Terminal Type. 5. Select 1 - MAINTENANCE.

  • Page 233: Switching Between Maintenance And Cde

    Routine Maintenance Switching between Maintenance and CDE You can switch between the Maintenance and CDE applications without having to exit and log in again. From the top level CDE Form, press TO MTCE (requires correct access level) From the top level Maintenance screen, press TO CDE. Displaying the Card Configuration From CDE mode: View Form 01, System Configuration...
  • Page 234 SX-200 ICP MX Technician’s Handbook Table 35: System Level Functions (continued) COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 3-MAINT2 4-MAINT1 7-INSTALLER 4-SPEED 1-MAINT-PORT [speed] 8-PRINTER_PORT [speed] 8-RESET_TIME 1-AFTER_N_FLTS 2-DAY/TIME 1-MONDAY 1-TIME [hh:mm] 2-TUESDAY 1-TIME [hh:mm] 3-WEDNESDAY 1-TIME [hh:mm] 4-THURSDAY 1-TIME [hh:mm] 6-FRIDAY...
  • Page 235 Routine Maintenance Table 35: System Level Functions (continued) COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 3-FTP_SERVER 2-RESTORE 1-KERMIT 3-FTP_SERVER 4-SHOW_PARAM 6-TRAP_BACKUP* 7-UPGRADE_SW 8-LOGS_BACKUP 9-SET_PARAM 1-DEFAULT 2-RETRIES 3-BLOCK_CHECK 4-RECEIVE 1-EOL_CHAR 2-8_BIT_CHAR 3-CTRL_CHAR 4-REPEAT_CHAR 6-PAD_CHAR 7-PACKET_SIZE 8-RX_TIMEOUT 9-NUM_PAD_CHAR 6-START CHAR 7-SEND DELAY 4-MONITOR 1-SMDR 2-DATA_SMDR 7-LOGS 1-MAINT_PORT...
  • Page 236 SX-200 ICP MX Technician’s Handbook Table 35: System Level Functions (continued) COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 8-RE-START 2-RESET_SYSTEM 3-IP_PHONES 9-STOP 7-LOGS 0 MORE_ KEYS 1-SET_FIRMWARE 1-STATUS 1-BAY/SLOT/CCT 2-SET_TYPE 1-SS4150 2-SS4025 3-EXT_NUM 4-ALL 2-DOWNLOAD 1-BAY/SLOT/CCT 2-SET_TYPE 1-SS4150 2-SS4025 3-SS4090 3-EXT_NUM 4-ALL...

  • Page 237: Report Commands

    Routine Maintenance Report Commands Table 36: Report Level Functions COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 2-SHOW 1-CONFIG 1-BAY/SLOT/CCT 3-EXT-NUM [number] 4-ALL 2-ALARMS 2-DEVICE TYPE 1-LINES 2-TRUNKS 3-RECEIVERS 4-BAY 4-ALL 0-MORE 3-STATUS 1-BAY/SLOT/CCT DEVICE STATUS See Note 2-SWID 1-SW_STATION See Note 2-SW_RECEIVER See Note 3-SW_CONSOLE See Note...
  • Page 238 SX-200 ICP MX Technician’s Handbook Table 36: Report Level Functions (continued) COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 7-MT_DWA_MEM 8-UP_1_PAGE 9-DOWN_1_PAGE 8-VOICEMAIL 9-IP_TRUNKS 6-CHANNEL-MAP 1-LOGICAL 1-CHANNEL NUM 2-PHYSICAL 1-BAY_NUM 2-LINK_NUMBER 7-ERRORS 2-DEVICE_TYPE 3-DIGITAL_SETS 4-HDLC 6-DATASETS 7-CONSOLE 9-T1_TRUNK 3-CLEAR 7-ERRORS 1-BAY/SLOT/CCT 2-DEVICE_TYPE 3-DIGITAL_SETS...

  • Page 239: Traffic Measurement Commands

    Routine Maintenance Traffic Measurement Commands Table 37: Traffic Measurement Level Functions COMMAND PARAMETER QUALIFIER 1-SET 1-UNITS 1-CSS 2-ERLANGS 2- PERIOD 2-OFF 3-DURATION 4-AUTOPRINT 1-ON 2-OFF 7-START_TIME 8-CONDENSED 1-ON 2-OFF 2-SHOW 3-STATUS 3-PRINT 4-READ 5-IP_MEAS 1-SET 1-SAMPLE 2-PERIOD 3-DURATION 4-MAX_DELAY 2-SHOW 3-STATUS 3-PRINT 4-READ...

  • Page 240: Log Commands

    2-READ 1-NEWEST [number] 2-OLDEST [number] 4-ALL 8-LOGS_TEXT* 9-TRACE_INFO* 3-PRINT 1-NEWEST [number] 2-OLDEST [number] 4-ALL 8-LOGS_TEXT* 4-DELETE 1-NEWEST [number] 2-OLDEST [number] 4-ALL 9-TRACE_INFO* 6-GET_SYS_LOGS 7-TO_EMAIL 8-STOP 9-TO SERVER * LOGS_TEXT and TRACE_INFO are diagnostic tools that only MITEL personnel should use.

  • Page 241: Diagnostic Function Commands

    Routine Maintenance Diagnostic Function Commands Table 39: Diagnostic Function Commands COMMAND PARAMETER PARAMETER QUALIFIER 1-RANGE_B_OUT BAY/SLOT/CCT/SUBCCT 2-CLR_FEATURE 1-FORWARD 1-BAY/SLOT/CCT 3-EXT_NUM 2-DO_N_DISTURB 1-BAY/SLOT/CCT 3-EXT_NUM 3-CALL_BACK 1-BAY/SLOT/CCT 3-EXT_NUM 4-ALL 1-BAY/SLOT/CCT 3-EXT_NUM 3-BUSY_OUT 1-BAY/SLOT/CCT 3-EXT-NUM 4-LS_MEASURE 1-LOSS_LEVEL BAY/SLOT/CCT mW tone number 2-IMPULSE_RESP BAY/SLOT/CCT Silence test number 3-DISTORTION BAY/SLOT/CCT...

  • Page 242: Backing Up Log And Trap Files Using Kermit

    SX-200 ICP MX Technician’s Handbook Backing up Log and Trap Files using Kermit The Log file and Trap file are used for troubleshooting. Mitel Technical Support may request backups of these files should you call for assistance. You can use Kermit to back up the files one at a time. Or, you can download them along with other system files using Kermit (see page page 234).

  • Page 243: Sending Logs And Other System Files To An E-Mail Address Or Ftp Server

    Username, and Password in Form 47, Subform 01. Also, System Option 126, Email Messaging must be enabled in Form 04, and System Option 81 should be set to the time zone that the SX-200 ICP is in. Logs e-mailed or uploaded an to an FTP server are compressed in a .tar file.

  • Page 244: Retrieving Logs And Other System Files Using Kermit

    SX-200 ICP MX Technician’s Handbook Retrieving Logs and other System Files using Kermit Use this procedure to retrieve the logs and system files via a direct or modem connection to the Maintenance port. The files are compressed in a .tar.gz file. Use WinZip® or other compression utility to open the file.

  • Page 245: Chapter 6 : Basic Troubleshooting And Repair

    Chapter 6 Basic Troubleshooting and Repair...
  • Page 246 SX-200 ICP MX Technician’s Handbook...

  • Page 247: About This Chapter

    SX-200 ICP. More advanced procedures, including ones for troubleshooting SX-200 ICP systems installed in a converged voice and data network, are provided in the next chapter. Go through this chapter before calling Mitel Technical Support.

  • Page 248: Troubleshooting Tools

    SX-200 ICP MX Technician’s Handbook Troubleshooting Tools The table below lists the tools available to help you troubleshoot a SX-200 ICP system. Table 40: Troubleshooting Tools Level Tool Name Location Function Applies to Basic Logs SX-200 ICP Provides a history of...

  • Page 249: Before You Contact Technical Support

    If you cannot find the source of the problem in this chapter, please collect the required information listed in the applicable section(s) before calling Mitel Technical Support (see “Technical Support - Mitel Dealers” on page 7 for the number to call).

  • Page 250: General Troubleshooting Steps

    If the IP phone still fails, try plugging it into the port of a working IP Phone (isolates problem directly to phone or programming if phone fails to boot) or directly into the SX-200 ICP (do this after hours since all other phones will be out of service.)

  • Page 251: Checking The System Leds

    Basic Troubleshooting and Repair Checking the System LEDs Controller LEDs Figure 21: SX-200 ICP LEDs Table 41: Controller Status LEDs Meaning (All LEDs) Status Power Unit plugged in and operating normally. Unit not plugged in OR unit is faulty. Hard Drive...
  • Page 252 SX-200 ICP MX Technician’s Handbook Table 41: Controller Status LEDs (continued) Meaning (All LEDs) Status Communication link established and configured. Flashing Link established but not configured. No power. Flash Card Orange Flash card in use, do not remove. Orange Flash card has not been properly formatted and the (blinking) platform is having difficulty accessing it.

  • Page 253: Nsu Leds

    Basic Troubleshooting and Repair NSU LEDs Figure 22: NSU LEDs Table 43: NSU Ethernet Port (LAN) Status LEDs Status Color Meaning Flashing — LAN activity. Green Message link open to the system. (Message — Message link not open to the system. Status) With L0/L1 LEDs marching: downloading.
  • Page 254 SX-200 ICP MX Technician’s Handbook Table 44: NSU L0/L1 Status LEDs LEDs Meaning Left Right — ON (Red) No Layer 1. ON (Green) — D-channel established (PRI). OR Layer 1 established (T1). Flashing Alarm indication from far end. (Green) (Yellow)

  • Page 255: Asu Leds

    Basic Troubleshooting and Repair Table 46: NSU CIM Status LEDs Top LED Status Meaning (All LEDs) Communication link synchronized with controller. Flashing BSP running. When top and bottom LEDs are alternating, NSU is powering up. Do NOT interrupt. No power. ASU LEDs Meaning (All LEDs) Status...

  • Page 256: Troubleshooting Phones And Peripherals Problems

    Troubleshooting Phones and Peripherals Problems If you cannot solve the problem using the following table, go through the steps on page 240. If you still can’t find the problem, call Mitel Technical Support. Table 47: Phone Connection Problems Troubleshooting Symptoms...
  • Page 257 - Desktop Device Assignments - Miscellaneous System Portst - Feature Access Code - ACD Agent Groups IP to IP calls OK, but not IP to Problem with Call Mitel Technical Support TDM calls (rings once, then controller. call drops). (Page 2 of 3)
  • Page 258 SX-200 ICP MX Technician’s Handbook Table 47: Phone Connection Problems Troubleshooting (continued) Symptoms Probable Causes Corrective Action Phone service is lost (IP A database from Enable the correct options to Phones display SYSTEM another system with restore phone service and clear...

  • Page 259: Nsu/Pri Troubleshooting

    Basic Troubleshooting and Repair NSU/PRI Troubleshooting If you cannot solve the problem using the following table, go through the steps on page 240. If you still can’t find the problem, call Mitel Technical Support. Table 48: NSU Troubleshooting Symptoms Probable Causes Corrective Action Can’t make calls over NSU...

  • Page 260: Pri Debug Commands

    SX-200 ICP MX Technician’s Handbook PRI Debug Commands Use the following commands to view logging and debugging information for PRI cards or NSUs connected to PRI trunks. To run the PRI debug commands 1. Using a serial cable, connect a PC to the maintenance port of the PRI card or NSU.

  • Page 261: Troubleshooting Analog Trunks

    Basic Troubleshooting and Repair Troubleshooting Analog Trunks If you cannot solve the problem using the following table, go through the steps on page 240. If you still can’t find the problem, call Mitel Technical Support. Basic Troubleshooting Table 49: Basic Analog Trunk Troubleshooting...

  • Page 262: Troubleshooting Signaling Problems

    SX-200 ICP MX Technician’s Handbook Troubleshooting Signaling Problems The following section covers problems caused by faulty trunk signaling. General Signaling & Supervision Concepts All trunks share similar basic handshaking functions. The actual signaling mechanism will vary with the trunk type.
  • Page 263 Basic Troubleshooting and Repair Figure 23: Loop Start Line/Trunk...
  • Page 264 SX-200 ICP MX Technician’s Handbook Table 50: Loop Start Line/Trunk Summary Loop Start Line PBX Loop Start Line PBX Signal Outgoing Incoming Seize Tip-Ring leads activated 90Vac is applied to Ring (shorted); Loop Current flows lead in 2 sec on, 4 sec...
  • Page 265 Basic Troubleshooting and Repair Ground Start Trunk The Ground Start Trunk serves most PBX-CO connections in an analog environment. Figure 24: Ground Start Trunk...
  • Page 266 SX-200 ICP MX Technician’s Handbook Table 51: Ground Start Trunk Summary Ground Start Trunk PBX Ground Start Trunk Signal Outgoing PBX Incoming Seize Ring lead goes active. PBX Tip lead goes active; 90 grounds the ring lead Vac is applied to Ring...
  • Page 267 Basic Troubleshooting and Repair Direct Inward Dial (DID)/Loop Trunk You use the Direct Inward Dial (DID)/Loop trunk primarily in analog DID applications; rarely in PBX-PBX Loop Tie trunk applications. This trunk uses current reversal to signal supervision information and provides digit flow capability in both directions, when the trunk is in the loop/tie mode.
  • Page 268 SX-200 ICP MX Technician’s Handbook Table 52: Direct Inward Dial/Loop Trunk Summary DID/Loop Trunk PBX DID/Loop Trunk PBX Signal Outgoing Incoming Seize Tip-Ring leads are activated Tip-Ring leads are (shorted); Loop Current flows in activated (shorted); Loop line Current flows in line...
  • Page 269 Basic Troubleshooting and Repair Ear & Mouth (E&M) Trunk You use the E&M trunk in Tie Trunk applications. The E&M trunks support all the signaling information. The Tip-Ring is used in a 2-wire operation shown in Figure 26, “E&M Trunk - Type (2-wire),”...
  • Page 270 SX-200 ICP MX Technician’s Handbook Figure 26: E&M Trunk - Type (2-wire)
  • Page 271 Basic Troubleshooting and Repair Type V Type V is used in applications where short distance direct back-to-back operation is desired. The M-lead invert is required at both ends. Figure 27: E&M Trunk - Type V (4-wire) Table 53: E&M Trunk Summary E&M Trunk PBX Signal E&M Trunk PBX Outgoing...
  • Page 272 SX-200 ICP MX Technician’s Handbook Table 53: E&M Trunk Summary (continued) E&M Trunk PBX Signal E&M Trunk PBX Outgoing Incoming Stop Dial E lead goes active; goes — inactive when ready to go Receipt of Digits Audible Tones - Busy,...

  • Page 273: Troubleshooting T1 Trunks (D4 Ds-1)

    Basic Troubleshooting and Repair Troubleshooting T1 Trunks (D4 DS-1) A T1 Trunk is a digital trunking standard that supports multiple users. Unlike analog trunks, the T-1 hardware signaling layer is independent of trunk usage; synchronization and signaling are dealt with separately. Figure 28: TI Trunk Synchronization Synchronization The T1 trunk establishes and maintains a connection between the two...

  • Page 274: Signaling Types

    The Handshake signaling for the first 23 channels is managed by the 24th channel. The Common Channel signaling allows for transmission of digital information and more advanced digital trunk applications (MITEL’s MSDN, Bell Canada’s Megalink, ISDN, etc.). Signaling protocol is defined by the type of service.
  • Page 275 Basic Troubleshooting and Repair The S1 switch settings on the PRI Card shown in the following illustration inform the T1 module of the location of the clock source and must be set as indicated. Loopback Loopback is used to verify and locate the source of either a cable or a synchronization problem through the devices in a T1 transmission path.
  • Page 276 SX-200 ICP MX Technician’s Handbook A&B bits Taken from each of the 24 Channels to emulate the various analog trunk signalling conditions (off-hook, on-hook, disconnect supervision, etc.) in either Superframe or Extended Superframe (ESF) format. ESF is supported by the T1 module on the BCCIII card only.
  • Page 277 Basic Troubleshooting and Repair Table 55: A-B Bit Signaling Example (T1/CO) Transmit Receive State Outgoing call - Basic Operation Idle state PBX grounds ring (wait for dial tone) CO ground tip (dial tone applied) PBX closes loop and removes ring ground Dial pulsing Completion of dialing Incoming call - Basic Operation...

  • Page 278: Troubleshooting Voice Mail

    Form 50, Mailboxes. never beeps. The date and time that a Check the SX-200 ICP system clock. message was left is incorrect. The system is warning that the Delete unused mailboxes and have disk space is almost full.
  • Page 279 The voice mail system has the ability to itself at times. automatically reset itself in the event of a critical error. The SX-200 ICP also automatically resets daily at 3:00 AM. The message lights do not work. Verify that you have the proper access code...

  • Page 280: Icp Property Management System Interface

    SX-200 ICP MX Technician’s Handbook SX-200 ICP Property Management System Interface The SX-200 ICP Property Management System (PMS) interface collects and sends the following Hotel/Motel information to a customer’s PMS computer through the LAN. • Maid and room status •...
  • Page 281 (with trailing spaces) SX-200 ICP and PMS 5-digit Extension Number Formats The extension number is sent between the SX-200 ICP and the PMS as a 5-digit number. Numbers that are fewer than 5 digits include spaces: ICP to PMS - extension number nnnnn with trailing spaces...
  • Page 282 SX-200 ICP MX Technician’s Handbook Table 57: PMS Keyboard Commands Commands PMS Keyboard Keys Comments Enquire (ENQ) ^ = CTRL key Acknowledged (ACK) Not Acknow- ledged (NAK) Start Transaction (STX) End Transaction (ETX) Check In ^BCHK1 XXXXX^C XXXXX is the 5-digit extension number (use leading spaces).

  • Page 283: Sx-200 Icp And Pms Cannot Communicate

    Basic Troubleshooting and Repair SX-200 ICP and PMS Cannot Communicate If the SX-200 ICP PMS interface and the customer’s PMS computer cannot communicate, the system will generate PMS related maintenance log messages. Typically, PMS maintenance log messages will identify •...
  • Page 284 6. Verify that the telephone’s message waiting lamp is off. Turning a telephone’s message waiting lamp on and off from a PC confirms that the SX-200 ICP PMS interface works correctly. If problems continue when you reconnect the customer’s PMS computer, check the maintenance logs for PMS related information, identifying problems with the customer’s PMS hardware/software.

  • Page 285: Chapter 7 : Advanced Troubleshooting And Repair

    Chapter 7 Advanced Troubleshooting and Repair...
  • Page 286 SX-200 ICP MX Technician’s Handbook...

  • Page 287: About This Chapter

    Go through this chapter before calling Mitel Technical Support. Note: The maintenance and troubleshooting of your LAN/WAN network maintenance is the responsibility of your network provider. Mitel Product Support can help you isolate minor network problems; for more complex network problems, Mitel Product Support will escalate to Professional Services to assist you (this is a billable service).

  • Page 288: General Network Troubleshooting

    What is your Layer 2 port setup: untagged, tagged, default VLAN, other VLAN setups? How is the router configured: route from one VLAN to another? Which Layer 2 switches are the routers, servers, and SX-200 ICP attached to? Is the network configured in a tree structure? Are there any...
  • Page 289 (VLAN's), certain Layer 2 switches, certain ports on the Layer 2 switch, connection to the SX-200 ICP, etc.? Isolate (if possible and after hours). If the problem is reproducible, then disconnect voice from the LAN (if it’s a data problem) or the LAN from voice (if it’s a voice problem) and retry scenario.

  • Page 290: Troubleshooting Ip Phone Connectivity

    If the analyzer indicates there are excessive collisions: • check for duplex mismatch problems at the Ethernet port on SX-200 ICP. The Layer 2 port attached to SX-200 ICP should be set to 100 Full and not auto. • check that for dual-port phones the NIC card of the attached PC to the IP set is not 10 MB half-duplex.

  • Page 291: Troubleshooting Ip Phone Registration

    At “INPUT DEST IP ADDRESS” enter the IP Address of the device that you are proving a connection for (see following step). Example, SX-200 ICP: 192.168.001.002. The phone will show: Pinging 1 to 5, and then show the results— e.g., 5 Pings Successful; 0 Pings failed.
  • Page 292 SX-200 ICP MX Technician’s Handbook 3. If you still can’t find the problem, call Mitel Technical Support. IMPORTANT: Make sure you have the following information on hand before calling: • Is the problem with the local or remote subnet? •...
  • Page 293 IP second DHCP server). in the scope of Voice LAN as String from the native type with value of “MITEL IP PHONE”. DHCP server) VLAN ID is not 3. For one DHCP server per VLAN, ensure assigned properly.
  • Page 294 SX-200 ICP MX Technician’s Handbook Table 58: IP Phone Registration Troubleshooting (continued) Error Message on Probable Cause Corrective Action Display DHCP Discovery The DHCP server is For a Microsoft DHCP server, reboot the acting up and cannot server. DHCP OFFER X...
  • Page 295 Check the DHCP server, and confirm that to point to the right option 128 is pointing to the right TFTP TFTP server server (usually the SX-200 ICP system IP (Controller). address). No network connectivity Confirm that the controller is connected to between the controller the network.
  • Page 296 SX-200 ICP MX Technician’s Handbook Table 58: IP Phone Registration Troubleshooting (continued) Error Message on Probable Cause Corrective Action Display Waiting for link IP phone fails to receive Verify if the network or the controller is Keepalive message in down.
  • Page 297 Advanced Troubleshooting and Repair Assigning Static IP Addresses to IP Phones To navigate through the set prompts: • Use the Volume Down key to move to the next field. • Use the Volume Up key to go back to the previous field. •...
  • Page 298 SX-200 ICP MX Technician’s Handbook 8. Enter the customer-supplied static IP PDA address. Press the Volume Down key to move to the next field. The INPUT SUBNET MASK prompt appears. 9. Enter the subnet mask and press the Volume Down key to move to the next field.

  • Page 299: Ip Phone Analyzer

    IP Phone Analyzer The Mitel IP Phone Analyzer is a software tool for troubleshooting IP phones. It installs on a PC from the SX-200 ICP software CD. The PC needs Windows 98, NT, 2000 or XP and a connection on the same network as the SX-200 ICP.
  • Page 300 SX-200 ICP MX Technician’s Handbook Launching the IP Phone Analyzer 1. Click Start on the Windows taskbar. 2. Point to Programs. 3. Click Mitel IP Phone Analyzer. For detailed information on using the IP Phone Analyzer, refer to its Online Help.

  • Page 301: Troubleshooting Phone Audio Quality

    2. If you cannot solve the problem using the table, go through the steps on page 240. 3. If you still can’t find the problem, call Mitel Technical Support. IMPORTANT: Make sure you have the following information on hand before calling: •...
  • Page 302 SX-200 ICP MX Technician’s Handbook Table 59: Audio Quality Problems Troubleshooting Symptoms Probable Cause Corrective Action Excessive noise Faulty cabling Check for cabling problems. One way audio No gateway IP address Make sure that the gateway IP between Remote IP to programmed in the address is programmed properly.
  • Page 303 Advanced Troubleshooting and Repair Table 59: Audio Quality Problems Troubleshooting (continued) Symptoms Probable Cause Corrective Action Broken Audio, Handsfree on the far Ensure that neither device is using intermittent (IP trunks end. Handsfree. Some handsfree phones only) only operate at half duplex. Packet loss, jitter via 1.

  • Page 304: Troubleshooting Ip Trunks

    The following sections summarize the programming requirements and provide guidance on addressing problems with connectivity and other quality of service concerns. For more detailed information, see the SX-200 ICP Technical Documentation, especially the section entitled “Maintaining Voice Quality of Service.” CDE Check List Form 01, System Configuration Ensure that the IP trunk card is programmed in Bay 1 Slot 6.
  • Page 305 Ensure that there is a route for every remote node networked using IP trunks. For example, if there is a 3300 ICP and another SX-200 ICP in the network, then there should be two routes. Note: When the cursor is on a route for an IP Trunk, a softkey labelled SHOW IP will appear.

  • Page 306: Ip Check List

    Is it ADSL? ADSL has fast download speeds but slow upload speeds, plus it usually relies on DHCP to provide local addressing, which affects the programming in CDE (SX-200 ICP must have a fixed IP Address that won't change at the far end IP Trunk connections).
  • Page 307 Appendix A Default Database Values...
  • Page 308 SX-200 ICP MX Technician’s Handbook...

  • Page 309: Appendix A : Default Database Values Default Database

    Default Database Values Default Database Table 60: CDE Forms FORM NUMBER FORM NAME System Configuration Feature Access Codes COS Define System Options/System Timers Tenant Interconnection Table Tenant Night Switching Control Console Assignments Attendant LDN Assignments Desktop Device Assignments Pickup Groups Data Circuit Descriptor Data Assignment Trunk Circuit Descriptors...
  • Page 310 SX-200 ICP MX Technician’s Handbook Table 60: CDE Forms (continued) FORM NUMBER FORM NAME CDE Data Print Account Code Entry Directed IO Global Find Access Code Modem Assignment Guest Rm SUPERSET Keys Template ACD Keys Template ACD Agent Groups ACD Supervisors...

  • Page 311: Default Database Values

    Note: The controller is identified as the “IP Bay” in some CDE forms. The default bay number of the IP bay is bay 1. However, when an SX-200 EL/ML database is installed to migrate the system to an SX-200 ICP, the IP bay becomes bay number 8.
  • Page 312 SX-200 ICP MX Technician’s Handbook ACCESS FEATURE FEATURE NAME CODE Paging Access To Default Zone(s) Paging Access To Specific Zones TAFAS - Any TAFAS - Local Tenant Hold Pickup Access (Attendant Hold Slots) Console Lockout Access Code Maintenance Functions (Test Line) Direct Inward System Access Callback Busy <<single digit>>...
  • Page 313 Default Database Values ACCESS FEATURE FEATURE NAME CODE Key System - Group Page - Meet Me Answer Key System - Direct CO Line Select Key System - Store Personal Speed Call Key System - Retrieve Personal Speed Call Double Flash over Trunk Analog Network Accept Call Forward Data Analog Network Accept Call Forward Reason Headset Mode On/Off...
  • Page 314 SX-200 ICP MX Technician’s Handbook OPTION / NAME 107 Attendant Automatic Call Forward - No Answer 108 Attendant Audible Alarm 109 Attendant Serial Call 110 Attendant Abbr. Dial Confidential Number Display 111 Attendant Abbreviated Dial Programming 112 Attendant Station Busy-Out...
  • Page 315 Default Database Values OPTION / NAME 206 Call Forwarding - Busy 207 Call Forwarding - No Answer 208 Call Forwarding - External 209 Call Forwarding – Always 210 Call Forwarding Inhibit on Dial-In Trunks 211 Call Hold and Retrieve Access 212 Can Flash If Talking to an Incoming Trunk 213 Can Flash If Talking to an Outgoing Trunk 214 Cannot Dial a Trunk after Flashing...
  • Page 316 SX-200 ICP MX Technician’s Handbook OPTION / NAME 236 Outgoing Trunk Callback 237 Outgoing Trunk Camp-On 238 Override Security 239 Priority Dial 0 240 Line Privacy 241 Receive Only 242 Repeated Camp-On Beep 243 Non-Busy Extension 244 Room Status Applies...
  • Page 317 Default Database Values OPTION / NAME 266 Camp-on before Forward on Busy 267 Softkey Support for Voice Mail 268 Record a Call in Voice Mail 269 Record a Call: Start Recording Automatically 270 Record a Call: Start Recording on Hangup 271 Privacy Released at Start of Call 272 Guest Suite Extension 273 Display Held Caller ID to ONS/CLASS...
  • Page 318 SX-200 ICP MX Technician’s Handbook OPTION / NAME 315 CO Trunk to DID Trunk Connect 316 TIE Trunk to TIE Trunk Connect 317 TIE Trunk to DID Trunk Connect 318 DID Trunk to DID Trunk Connect 319 Extension Non-CO Trunk to Trunk Connect...
  • Page 319 Default Database Values OPTION / NAME 505 ONS Stations Support CLASS 506 ONS Positive Disconnect 507 Station/Set: Allow My Number to be Displayed 508 Station/Set: Show Internal Numbers on My Phone 509 Display Caller ID for Non-Prime Lines 510 ONS Stations Support CLASS Visual Call Waiting 511 COV Voice Mail Displays Calling 600 Telephone - Auto-Answer 601 Telephone - Auto-Hold Disable...
  • Page 320 SX-200 ICP MX Technician’s Handbook OPTION / NAME 650 ACD - Agent Template (0 - 3; 0 = Disable) 651 ACD - Supervisor Template (0 - 3; 0 = Disable) 652 ACD - Senior Supervisor Template (0 - 3; 0 = Disable)
  • Page 321 Default Database Values OPTION / NAME 710 RESERVED 800 ANI Applies 801 Incoming Trunk Call Rotary 802 Limited Wait for Dial Tone 803 SMDR - Drop Calls < n Digits (0... 11, 0 = disable) 804 SMDR - Drop Incomplete Outgoing Calls 805 Trunk No Dial Tone Alarm 806 SMDR - Record Incoming Calls 807 SMDR - Display Private Speedcall...
  • Page 322 SX-200 ICP MX Technician’s Handbook Form 04 - System Options OPTION SYSTEM OPTIONS STATUS NUMBER Clock Format (example 16:00, 4:00, 4:00a) 12HR AM Message Lamp Test Enable DISABLED Single Paging Amplifier DISABLED Message Waiting & Message Register Clear Print DISABLED...
  • Page 323 Default Database Values OPTION SYSTEM OPTIONS STATUS NUMBER Disable PMS Logs ENABLED Rotary Dial Digit Translation Plan 0-3 ARS Unknown Digit Length Time-out 2-60 seconds Limited Wait For Dial Tone 1-15 seconds Pseudo Answer Supervision Timer 10-60 seconds Dialing Conflict Timer 2-10 seconds Final Ring Time-out 1-30 minutes...
  • Page 324 SX-200 ICP MX Technician’s Handbook OPTION SYSTEM OPTIONS STATUS NUMBER PRI Card: Min/Max DISABLED PRI Card: Auto Min/Max DISABLED Number of Links (0-8) Support Softkey Access to Voicemail DISABLED Support 3DN, 4DN and 400 series Set Types DISABLED Fax Tone Detection...
  • Page 325 Default Database Values Form 05 - Tenant Interconnection Table 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 01 O 02 * 03 * 04 * 05 * 06 *...
  • Page 326 SX-200 ICP MX Technician’s Handbook Form 06 - Tenant Night Switching Table 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 01 O Form 07 - Console Assignments...
  • Page 327 Default Database Values Form 09 - Desktop Devices Definition COMMENTS B/S/CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC /CESID/MAC 1/01/01 5220 1/01/02 5220 1/01/03 5220 1/01/04 5220 1/01/05 5220 1/01/06 5220 1/01/07 5220 1/01/08 5220 1/01/09 5220 1/01/10 5220 1/01/11 5220 1/01/12...
  • Page 328 SX-200 ICP MX Technician’s Handbook COMMENTS B/S/CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC /CESID/MAC 1/02/14 5020 1/02/15 5020 1/02/16 5020 1/02/17 5020 1/02/18 5020 1/02/19 5020 1/02/20 5020 1/02/21 5020 1/02/22 5020 1/02/23 5020 1/02/24 5020 1/03/01 5020...
  • Page 329 Default Database Values COMMENTS B/S/CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC /CESID/MAC 1/04/05 5020 1/04/06 5020 1/04/07 5020 1/04/08 5020 1/04/09 5020 1/04/10 5020 1/04/11 5020 1/04/12 5020 1/04/13 5020 1/04/14 5020 1/04/15 5020 1/04/16 5020 1/04/17 5020 1/04/18 5020 1/04/19...
  • Page 330 SX-200 ICP MX Technician’s Handbook COMMENTS B/S/CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC /CESID/MAC 1/05/20 5020 1/05/21 5020 1/05/22 5020 1/05/23 5020 1/05/24 5020 1/07/01 5020 1/07/02 5020 1/07/03 5020 1/07/04 5020 1/07/05 5020 1/07/06 5020 1/07/07 5020...
  • Page 331 Default Database Values COMMENTS B/S/CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC /CESID/MAC 1/09/11 5020 1/09/12 5020 1/09/13 5020 1/09/14 5020 1/09/15 5020 1/09/16 5020 1/09/17 5020 1/09/18 5020 1/09/19 5020 1/09/20 5020 1/09/21 5020 1/09/22 5020 1/09/23 5020 1/09/24 5020 1/10/01...
  • Page 332 SX-200 ICP MX Technician’s Handbook COMMENTS B/S/CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC /CESID/MAC 1/11/02 VMAIL VMAIL 2 1/11/03 VMAIL VMAIL 3 1/11/04 VMAIL VMAIL 4 1/11/05 VMAIL VMAIL 5 1/11/06 VMAIL VMAIL 6 1/11/07 VMAIL VMAIL 7...
  • Page 333 Default Database Values Form 09 - Desktop Line Appearance Definition TYPE RING LABEL Prime In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed Prime In/Out Immed...
  • Page 334 SX-200 ICP MX Technician’s Handbook TYPE RING LABEL Prime In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed Prime In/Out Immed CO Line...
  • Page 335 Default Database Values TYPE RING LABEL Prime In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed Prime In/Out Immed CO Line In/Out Immed CO Line In/Out Immed...
  • Page 336 SX-200 ICP MX Technician’s Handbook TYPE RING LABEL Prime In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed Prime In/Out Immed Prime In/Out...
  • Page 337 Default Database Values Form 09 - Paging Groups [PAGING GROUP: 01] [ EXTN COMMENTS Form 10 - Pickup Groups ****** CDE DATA PRINT OPTION 10 FORM IS EMPTY ****** Form 11 - Data Circuit Descriptor [DESCRIPTOR NUMBER : 1] PARAMETER VALUE Session Inactivity Disconnect Timer 0 - 255 minutes Guard Timer...
  • Page 338 SX-200 ICP MX Technician’s Handbook [DESCRIPTOR NUMBER : 1] PARAMETER VALUE ASYNC: Flow Control XON/OFF ASYNC: XON Character ( 0 - 127, decimal value of ASCII code ) ASYNC: XOFF Character ( 0 - 127, decimal value of ASCII code )
  • Page 339 Default Database Values Form 13 - Trunk Circuit Descriptor [ AMB TRUNK: 1 ] OPTION NAME [SUPERVISION PARAMETER] STATUS Reverse to Idle Far-end gives answer supervision Inhibit automatic supervision No seize alarm No release alarm Line length LONG Save Busy-Out Status Impedance COMPLEX Calling party disconnect timer...
  • Page 340 SX-200 ICP MX Technician’s Handbook [ T1 E&M TRUNK: 7 ] OPTION NAME STATUS Wink timer 150 - 300 ms ( 50 ms inc ) Outgoing start type WINK Digit outpulsing ratio 60/40 Outpulse delay timer 100 - 2000 ms ( 100 ms inc )
  • Page 341 Default Database Values Form 14 - Non Dial-In Trunks BAY SLT CCT COS TEN DAY N1 N2 CDN TK NUM TK NAME COMMENTS LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6...
  • Page 342 SX-200 ICP MX Technician’s Handbook Form 15 - Dial-In Trunks BAY SLT CCT COS COR TEN COMMENTS NAME...
  • Page 343 Default Database Values Form 16 - Trunk Groups [GRP:01-LOCAL ] [SMDR ][TERM] BAY SLT CCT COMMENTS Form 17 - Hunt Groups [GRP 01:300 ] [TERM ]STN/SET ] BAY SLT CCT COMMENTS Form 17 - Hunt Group Options [GRP 01:300 ] [TERM ] STN/SET ] OPTIONS Name VMail...
  • Page 344 SX-200 ICP MX Technician’s Handbook Form 18 - Miscellaneous System Ports ENTRY DESCRIPTION PAGER EXT # Music On Hold Pager 1 Pager 2 Pager 3 Pager 4 Pager 5 Pager 6 Pager 7 Pager 8 Pager 9 Minor Alarm Major Alarm...
  • Page 345 Default Database Values Form 19 - Call Rerouting Table [TENANT : 01] TYPE OF CALL Station Dial 0 Routing Priority Dial 0 Routing DID Recall Points On Busy DID Recall Points On No Answer DID Routing For Calls Into This Tenant DID Illegal # Intercept For This Tenant DID Vacant Number Routing For This Tenant DID Attendant Access Night Points...
  • Page 346 SX-200 ICP MX Technician’s Handbook Form 20 - ARS COR Group Definition COR GROUP COR GROUP MEMBERS (SEPARATE WITH SPACES) COMMENTS Form 21 - ARS Day Zone Definition DAY ZONE SUN. MON. TUE. WED. THU. FRI. SAT. Form 27- ARS Maximum Number of Dialed Digits...
  • Page 347 Default Database Values Form 28- Form Access Restriction FORM NAME INST MAINT1 MAINT2 SUPER 01 = SYSTEM CONFIGURATION none none none 02 = FEATURE ACCESS CODES none none none 03 = COS DEFINE none none none 04 = SYS OPTIONS/SYS TIMERS none none none...
  • Page 348 SX-200 ICP MX Technician’s Handbook FORM NAME INST MAINT1 MAINT2 SUPER 38 = ACD KEYS TEMPLATE none none none 39 = ACD AGENT GROUPS none none none 40 = ACD SUPERVISORS none none none 41 = ACD PATHS none none...
  • Page 349 Default Database Values Form 30 - Device Interconnection Table 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 01 * 02 * 03 * 04 * 05 * 06 *...
  • Page 350 SX-200 ICP MX Technician’s Handbook Form 30 - Device Interconnection Translation Table ENTRY NUM DEVICE TYPE DESCRIPTION INTERCONNECT NUM Station/Set Console Loop Start Trunk Ground Start Trunk DID/Tie Trunk E&M Trunk ( 2-Wire or 4-Wire ) RESERVED RESERVED RESERVED RESERVED...
  • Page 351 Default Database Values Form 35 - Global Find Access Code Table ACCESS DEFINED MULTIPLE APP. CODE Feature Access Code SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET Console SUPERSET Station Station...
  • Page 352 SX-200 ICP MX Technician’s Handbook ACCESS DEFINED MULTIPLE APP. CODE SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET Night Bell Feature Access Code Feature Access Code Feature Access Code Feature Access Code Feature Access Code...
  • Page 353 Default Database Values ACCESS DEFINED MULTIPLE APP. CODE Feature Access Code Feature Access Code Feature Access Code Feature Access Code Feature Access Code Feature Access Code Feature Access Code Feature Access Code Feature Access Code Feature Access Code Feature Access Code Feature Access Code ARS Leading Digit (Page 3 of 3)
  • Page 354 SX-200 ICP MX Technician’s Handbook [LINK DESCRIPTOR NUMBER : 1] IN / OUT GOING VALUE Termination mode ( LT or NT ) Protocol (DMS250, NI2, 4ESS, DMS100) DMS100 Protocol Variant (NI2-Bellcore, NI2-5Ess, and NI2-GTD5, None) None Network/User (Network, User) User...
  • Page 355 192.168.1.1 128-IP Phone TFTP Server IP ADDRESS 192.168.1.2 129-ICP Ip Address IP ADDRESS 192.168.1.2 130-DHCP Server Identifier ASCII MITEL IP PHONE 134-DiffServ Code Point NUMERIC Form 47 Subform 02 - DHCP Ranges RANGE IP [192_168_1_subnet] VALUE [BAY 1] Name 192_168_1_range Range Start 192.168.001.010...
  • Page 356 SX-200 ICP MX Technician’s Handbook VOICEMAIL OPTION VALUE DID Server RESERVED Automatic DID Number Assignment RESERVED Synchronization of Greetings SYSTEM DAY/NIGHT Open Time (HH:MM)(Sun..Sat) 00:00 09:00 09:00 09:00 09:00 09:00 00:00 Close Time (HH:MM)(Sun..Sat) 00:00 18:00 18:00 18:00 18:00 18:00 00:00...
  • Page 357 Default Database Values Form 50 Subform - Notification NOTIF MBOX# NOTIFICATION # N SCHED U ACC RESERVED EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION Form 50 Subform - EMAIL MBOX# EMAIL ADDRESS FOR SMTP FORWARD OF VOICEMAIL (Page 1 of 2)
  • Page 358 SX-200 ICP MX Technician’s Handbook MBOX# EMAIL ADDRESS FOR SMTP FORWARD OF VOICEMAIL (Page 2 of 2) Form 52 - EMAIL OWNER EMAIL ADDRESS [SMTP SERVER: 000.000.000.000] E911 E911 E911 Alarms Alarms Alarms Logs Form 53 - Bay Location Assignment...
  • Page 359 Default Database Values Form 54 Calling Party Number EXT NUMBER DEFINED CALLING PARTY NUMBER SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET Station Station Station Station SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET...
  • Page 360 SX-200 ICP MX Technician’s Handbook EXT NUMBER DEFINED CALLING PARTY NUMBER SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET (Page 2 of 2) Form 55 Incoming Digits INCOMING DIGITS...

  • Page 361: Appendix B Part Numbers

    Appendix B Part Numbers...
  • Page 362 SX-200 ICP MX Technician’s Handbook...
  • Page 363 Dual T1/E1 Framer MMC 50004402 T1/E1 Combo MMC 50002979 Quad DSP MMC 50004150 SX-200 ICP Rack Mount Brackets MX Only 50000690 24VAC Power Adapter for 5010 IP, 5020 IP, 5215 IP and 5220 IP Phones 50002070 -48V Power Brick for 5200 series IP Phones...
  • Page 364 SX-200 ICP MX Technician’s Handbook Table 62: Software Part Number Description Notes 50005112 Rel. 2 CD-ROM Table 63: Software Options Part Number Description Notes 9109-531-015-NA ACD Agents (11-15) 9109-531-005-NA ACD Agents (1-5) 9109-531-025-NA ACD Agents (16-25) 9109-531-050-NA ACD Agents (26-50)
  • Page 365 Part Numbers Table 63: Software Options (continued) Part Number Description Notes 54000922 Voice Mail Boxes (4) 54000930 Voice Mail PMS 9109-532-006-NA Centralized Voice Mail & Attendant S/W 9109-532-022-NA CLASS Sets 54000931 Email (SMTP) Client 9109-532-010-NA Fax Tone Detect 540001230 Feature Level 6 54001134 Hospitality 54001152...
  • Page 366 Auto-Attendant Software 9109-532-005-NA Remote Download Software 9109-532-007-NA SUPERSET 4000 Telephones Support Option 9109-532-010-NA FAX Tone Detection Option 9109-532-011-NA Voicemail Softkeys Option 9109-533-201-NA 1st Digital Link Option 54000970 TDM Device Licenses Note: SX-200 ICP Basic & Advanced I & M Certification required.
  • Page 367 Remote Download Software 9109-532-007-NA SUPERSET 4000 Telephones Support Option 9109-532-010-NA FAX Tone Detection Option 9109-532-002-NA Mitel Application Interface 9109-532-011-NA Voicemail Softkeys Option 9109-532-021-NA Record a Call 9109-533-201-NA 1st Digital Link Option Note: SX-200 ICP Basic & Advanced I & M Certification required.
  • Page 368 SX-200 ICP MX Technician’s Handbook Table 65: SX-200 Peripheral Cabinets, Interface Cards, and Modules Part Number Comments Common Name ONS/CLASS Line Card 9109-110-001-NA For Rotary and DTMF Telephones (12 circuits per card) ONS/CLASS Line Card 9109-110-002-NA For Rotary and DTMF...
  • Page 369 Part Numbers Table 65: SX-200 Peripheral Cabinets, Interface Cards, and Modules (continued) Part Number Comments Common Name Mitel Express Messenger 9109-080-001-NA All models use the same card Card (2-port) and the number of ports enabled is determined by the software. For example, you can...
  • Page 370 SX-200 ICP MX Technician’s Handbook Table 66: Digital Control and Digital Services Cards Modules, and Spares for SX-200 Peripheral Cabinets Marketing Name Part Number Comments Bay Control Card II 9109-017-001-SA Bay Control Card III 9109-117-001-NA DSP Module (single) 9180-510-006-NA Bay Power Supply...
  • Page 371 Part Numbers Table 66: Digital Control and Digital Services Cards Modules, and Spares for SX-200 Peripheral Cabinets (continued) Marketing Name Part Number Comments PRI Card Package 50002285 Includes: • PRI card • Dual link T1 PRI Module • software PRI Card...
  • Page 372 SX-200 ICP MX Technician’s Handbook Table 67: Peripherals (continued) Part Number Description Notes 50002824 5448 PKM PKM FRU (48 Key) Dark Gray 50002825 5422 PKM Interface Module 50001900 Mitel 5303 Conference Black Phone 50001903 Mitel 5303 Conference Silver Phone 50002828...
  • Page 373 Universal Amplifier. The amplifier plugs into the handset port on the underside of the phone. Plantronics models P51, P81, P101N and Supra NC headsets are the ONLY headsets approved by Mitel for use with the 5207 IP Phone through the Plantronics M12 Vista.
  • Page 374 SX-200 ICP MX Technician’s Handbook...

  • Page 375: Appendix C System Cabling

    Appendix C System Cabling...
  • Page 376 SX-200 ICP MX Technician’s Handbook...
  • Page 377 System Cabling Table 69: SX-200 ICP, Onboard Analog/DNIC Tip & Ring Assignments (Back Panel Amphenol Connector) Bay/Slot/ Pins Pairs Circuit type Comments Circuit 1/26 W-BL / BL-W ONS/CLASS 1/13/3 Default Extension #: 200 2/27 W-O / O-W ONS/CLASS 1/13/4 Default Extension #: 201...
  • Page 378 SX-200 ICP MX Technician’s Handbook Table 71: Relay Connector Pinouts (Front Panel DB-9) Bay/Slot/Circuit Function Generic Relay Contact (normally open) 1/13/30/1 (See Note) Generic Relay Contact Return Not Used Generic Relay Contact (normally open) 1/13/29/2 Generic Relay Contact Return Not Used Generic Relay Contact (normally open);...
  • Page 379 System Cabling Table 73: CIM Port Pinouts Signals Signal RX + RX - TX - TX + Note: The CIM ports are the same whether the card has a control end connection or a peripheral end connection. Connections from the control cabinet to the peripheral cabinet require Category 5 UTP (unshielded twisted pair) cable, with TX and RX pairs reversed.
  • Page 380 SX-200 ICP MX Technician’s Handbook Table 76: NSU PRI - Pinouts for T1Line/Network Termination Line Network Termination Mode Termination Mode Tx Ring Rx Ring Tx Tip Rx Tip Unused Unused Rx Ring Tx Ring Rx Tip Tx Tip Unused Unused...
  • Page 381 System Cabling Table 77: ASU Tip/Ring Assignments Pair Signal 1/26 W-BL / BL-W ONS Tip 1 / Ring 1 2/27 W-O / O-W ONS Tip 2/ Ring 2 3/28 W-G / G-W ONS Tip 3 / Ring 3 4/29 W-BR / BR-W ONS Tip 4 / Ring 4 5/30 S-W / W-S...
  • Page 382 SX-200 ICP MX Technician’s Handbook Table 78: SX-200 EL or SX-200 ML (RM) Tip and Ring Assignments J1, J2, J3, and J4 Lead Designation Slot / OPS or Pair LS/GS Plug CLASS W-BL BL-W 2-J1 4-J2 W-BR 6-J3 BR-W 8-J4...
  • Page 383 System Cabling Table 78: SX-200 EL or SX-200 ML (RM) Tip and Ring Assignments (continued) J1, J2, J3, and J4 Lead Designation Slot / OPS or Pair LS/GS Plug CLASS G-BK SPARE BK-BR BR-BK BK-S 1-J1 S-BK Y-BL 3-J2 BL-Y...
  • Page 384 SX-200 ICP MX Technician’s Handbook Table 79: SX-200 EL or SX-200 ML (RM) Universal Card Tip and Ring Assignments J1, J2, J3, and J4 Lead Designation Slot / MOH/ DTMF E&M Pair Plug Pager Relay Trunk W-BL MIA1 BL-W MIB1...
  • Page 385 System Cabling Table 79: SX-200 EL or SX-200 ML (RM) Universal Card Tip and Ring Assignments (continued) J1, J2, J3, and J4 Lead Designation Slot / MOH/ DTMF E&M Pair Plug Pager Relay Trunk G-BK SPARE BK-BR MIA1 BR-BK MIB1...
  • Page 386 SX-200 ICP MX Technician’s Handbook Table 80: Music-on-Hold/Pager Unit Pinouts (Peripheral Cabinets) Wire Signal Color Description MOH- Music-on-Hold Inputs MOH+ PAGE- R-BR Paging Input/Output PAGE+ BR-R PAGEREL(NC) BK-BL Page Relay, Normally Closed contact PAGEREL(C) BL-BK Page Relay Common PAGEREL(NO) BK-O...

  • Page 387: Appendix D : Phones And Features

    Appendix D Phones and Features...
  • Page 388 SX-200 ICP MX Technician’s Handbook...
  • Page 389 Phones and Features Table 81: Mitel Phones and Features SS420 SS4025 SS4015 SS4125 SS401 SS430 5010 IP 5020 IP Feature SS4001 5207 IP 5212 IP* 5220 IP* SS4150 5201 IP 5224 IP* 5215 IP* Symbol Spectralink Abbreviated Dial Account Codes -...
  • Page 390 SX-200 ICP MX Technician’s Handbook Table 81: Mitel Phones and Features (continued) SS420 SS4025 SS4015 SS4125 SS401 SS430 5010 IP 5020 IP Feature SS4001 5207 IP 5212 IP* 5220 IP* SS4150 5201 IP 5224 IP* 5215 IP* Symbol Spectralink Call Forwarding -...
  • Page 391 Phones and Features Table 81: Mitel Phones and Features (continued) SS420 SS4025 SS4015 SS4125 SS401 SS430 5010 IP 5020 IP Feature SS4001 5207 IP 5212 IP* 5220 IP* SS4150 5201 IP 5224 IP* 5215 IP* Symbol Spectralink Call Park - Specific...
  • Page 392 SX-200 ICP MX Technician’s Handbook Table 81: Mitel Phones and Features (continued) SS420 SS4025 SS4015 SS4125 SS401 SS430 5010 IP 5020 IP Feature SS4001 5207 IP 5212 IP* 5220 IP* SS4150 5201 IP 5224 IP* 5215 IP* Symbol Spectralink CO Line Group...
  • Page 393 Phones and Features Table 81: Mitel Phones and Features (continued) SS420 SS4025 SS4015 SS4125 SS401 SS430 5010 IP 5020 IP Feature SS4001 5207 IP 5212 IP* 5220 IP* SS4150 5201 IP 5224 IP* 5215 IP* Symbol Spectralink Display Caller ID...
  • Page 394 SX-200 ICP MX Technician’s Handbook Table 81: Mitel Phones and Features (continued) SS420 SS4025 SS4015 SS4125 SS401 SS430 5010 IP 5020 IP Feature SS4001 5207 IP 5212 IP* 5220 IP* SS4150 5201 IP 5224 IP* 5215 IP* Symbol Spectralink Group Listening...
  • Page 395 Phones and Features Table 81: Mitel Phones and Features (continued) SS420 SS4025 SS4015 SS4125 SS401 SS430 5010 IP 5020 IP Feature SS4001 5207 IP 5212 IP* 5220 IP* SS4150 5201 IP 5224 IP* 5215 IP* Symbol Spectralink Hold and Page...
  • Page 396 SX-200 ICP MX Technician’s Handbook Table 81: Mitel Phones and Features (continued) SS420 SS4025 SS4015 SS4125 SS401 SS430 5010 IP 5020 IP Feature SS4001 5207 IP 5212 IP* 5220 IP* SS4150 5201 IP 5224 IP* 5215 IP* Symbol Spectralink Mailbox Key...
  • Page 397 Phones and Features Table 81: Mitel Phones and Features (continued) SS420 SS4025 SS4015 SS4125 SS401 SS430 5010 IP 5020 IP Feature SS4001 5207 IP 5212 IP* 5220 IP* SS4150 5201 IP 5224 IP* 5215 IP* Symbol Spectralink Originate Only Extensions...
  • Page 398 SX-200 ICP MX Technician’s Handbook Table 81: Mitel Phones and Features (continued) SS420 SS4025 SS4015 SS4125 SS401 SS430 5010 IP 5020 IP Feature SS4001 5207 IP 5212 IP* 5220 IP* SS4150 5201 IP 5224 IP* 5215 IP* Symbol Spectralink Receive Only...
  • Page 399 Phones and Features Table 81: Mitel Phones and Features (continued) SS420 SS4025 SS4015 SS4125 SS401 SS430 5010 IP 5020 IP Feature SS4001 5207 IP 5212 IP* 5220 IP* SS4150 5201 IP 5224 IP* 5215 IP* Symbol Spectralink Subattendant - 5020/5220/...
  • Page 400 SX-200 ICP MX Technician’s Handbook Table 81: Mitel Phones and Features (continued) SS420 SS4025 SS4015 SS4125 SS401 SS430 5010 IP 5020 IP Feature SS4001 5207 IP 5212 IP* 5220 IP* SS4150 5201 IP 5224 IP* 5215 IP* Symbol Spectralink Subattendant -...
  • Page 401 Phones and Features Table 81: Mitel Phones and Features (continued) SS420 SS4025 SS4015 SS4125 SS401 SS430 5010 IP 5020 IP Feature SS4001 5207 IP 5212 IP* 5220 IP* SS4150 5201 IP 5224 IP* 5215 IP* Symbol Spectralink Trunk Answer From Any Station...
  • Page 402 SX-200 ICP MX Technician’s Handbook...

  • Page 403: Appendix E Handling Fiber Optic Cables

    Appendix E Handling Fiber Optic Cables...
  • Page 404 SX-200 ICP MX Technician’s Handbook...

  • Page 405: Guidelines For Handling Fiber Optic Cable

    FIM faceplate). The same FIM variant must be used at each end of a fiber optic cable. However, a node may be equipped with different FIM variants to suit the length of each cable run. See the SX-200 ICP Technical Documentation for Fiber Interface Module specifications.

  • Page 406: Operation

    SX-200 ICP MX Technician’s Handbook Operation The FIM has three functional sections: a transmitter, a receiver, and a control section. The transmitter section accepts data from the node in which it is installed. The data is converted to byte-interleaved format, and a checksum is calculated.
  • Page 407 Appendix F Folio Views (E-Docs) Tips...
  • Page 408 SX-200 ICP MX Technician’s Handbook...

  • Page 409: About Folio Views

    Folio Views (E-Docs) Tips About Folio Views The documentation CD-ROM contains all of the technical information in an electronic file called an “infobase”. Folio Views, the infobase viewer, has powerful search capabilities that let you find information quickly and easily. Once you've found the information that you need, you can read it online, print sections, or export segments to word processing files.
  • Page 410 SX-200 ICP MX Technician’s Handbook How do I export a section of the infobase to a word processing file? 1. In the Table of Contents, select the check box of the section that you want to export. 2. On the File menu, click Export.
  • Page 411 Folio Views (E-Docs) Tips How do I search a section of the infobase? 1. In the Table of Contents, select the check box of the section that you want to search. 2. Click Advanced Query 3. In the Query For box, type your search criteria. 4.
  • Page 412 SX-200 ICP MX Technician’s Handbook...
  • Page 413 Basic maintenance commands 223 Basic troubleshooting 237 Blank database 205 Browser requirements 28 About advanced troubleshooting 277 About the SX-200 ICP 8 ACD, programming datasets 143 Cabinet Configuration Rules 13, 14 Administrator passcode 99 Cabinet configuration rules 13 Administrator’s mailbox See System Cables, required 28 Administrator’s mailbox...
  • Page 414 SX-200 ICP MX Technician’s Handbook Quad CIM Module 26 Dual/Quad DSP MMC 26 CIM, port pinout 369 Ethernet cable 22 Circuit descriptor, programming for front panel 24 Hotel/Motel 143 hard drive 27, 46, 199 CLASS trunks, programming 139 hardware 24...
  • Page 415 Index Default database values 301 installing 43 Deleting devices 109 replacing 202 DHCP Dual T1/E1 Framer 130 backing up server 203 Dual T1/E1 Framer Module configuring Windows 2000 installing 45 server 178 programming 130 controller settings 178 one DHCP server for multiple VLANS 177 E&M trunk one server for two VLANs 175...
  • Page 416 SX-200 ICP MX Technician’s Handbook guidelines for handling 395 installing 46 replacing 199 about 395 Hardware Dual FIM Module 26 Analog Option Board 39 operation 396 ASU 64 Peripheral Cabinet 57 cabinet control cards 61 Firmware, upgrading set CIM, Peripheral Cabinet 57...
  • Page 417 Index programming NSU’s 118 removing from IP phone 289 I & M Course 3 IP checklist 296 IMAT 117 IP networking, configuration Online Help 4 questions 170 Indicators, description 237, 277 IP Phone Analyzer 289 initialize system 198 IP phones See Phones Installation IP ports, used by controller 85 Advanced installation...
  • Page 418 SX-200 ICP MX Technician’s Handbook installing 66 system identity 223 loop start 252 Telnet requirements 221 requirements 28 tips 233, 234 List of forms 299 traffic measurement Loading software on CompactFlash commands 229 card 35 upgrading set firmware 216 Local Area Network See LAN...
  • Page 419 Index programming 158 programming static IP requirements 158 address 118 User Guides 4 rack mounting 53 T1 pinouts 55 troubleshooting 249 Network checklist 278 configuration questions 170 ONS/CLASS configuring Windows 2000 DHCP installing phones and lines 66 server 178 pinouts 66 connecting computer to ports 66 controller 82...
  • Page 420 SX-200 ICP MX Technician’s Handbook Quad CIM Module 26 upgrading set firmware 216 Peripheral Cabinet, SX-200 EL 27 User Guides 4 Peripherals, troubleshooting 246 Pinouts Phonebook controller CIM port 369 directory voice prompt 103 controller relay 368 Feature Access Code 103...
  • Page 421 Index powering up system 195 non dial-in trunks 131 Power Fail Transfer 66 paging/door opener 72 Premier 22, 31 phone features 88 Premier Business systems 22, 31 Phonebook 103 Premier database 205 PMS Interface 145 PRI card PRI card, Peripheral Cabinet 112 programming in Peripheral printer ports 105 Cabinet 112...
  • Page 422 SX-200 ICP MX Technician’s Handbook naming hunt groups 97 one DHCP server for two programming 96 VLANs 175 record greetings 96 one DHCP server per VLAN 172 Radio See Music on Hold router on a stick 177 Range programming setting up FTP server 75...
  • Page 423 209 SUPERCONSOLE 1000 See shutdown 197 Attendant console software requirements 27 Surge protection 29 SX-200 EL Peripheral SX-200 EL Peripheral Cabinet 27 Cabinet 27 SX-200 EL/ML system identity 223 pinouts 372 system reset 197 universal card pinout 374...
  • Page 424 SX-200 ICP MX Technician’s Handbook Technical Documentation 4 IP phone connectivity 280 Technical Support 7 IP phone registration 281 before you call 239 IP trunks 294 Technical terms, helpful websites 6 loop start line/trunk 252 Technical training material 4 network 278...
  • Page 425 Index Verifying system installation 77 Viewing or downloading a document 5 Virtual LAN (VLAN) See LAN 172 Virtual Private Network (VPN) See Networking Voice mail Administrator’s mailbox 99 assigning ports to hunt groups 97 assigning RAC ports 98 backups 203 default database configuration 17 default passcodes 99...
  • Page 426 ®,™ Trademark of Mitel Networks Corporation © Copyright 2006, Mitel Networks Corporation All rights reserved...

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