Mitel SX-200 Practices page 887

5 . I
ACD Monitors
Group Activity
The Group Activity form shown in Figure IO-10 provides a continuously updated
display of the activity of callers and agents within the group.
1426 23-APRd39 GROUP ACTIVITY
MI'IELACD TF!LEMARKE!TER
CATLERACTMTY
CALLS WTG : 12
LmONGST WTG : 01:38
UNDER 1ST : 7
BETWEEN : 3
AFI'ER2ND : 2
OVER-
J!LOWED *
6
1
HELD CALLS
AGENT ACTMTY
LOGGEDON : 10
READY
-
AFTER WORK; 1
ON ACD : 7 ;
MAKE BUSY : 1
DND
: -
ON non ACD : 1
GROUP 1 A/VSALE
l- 2-
3- 4-
5- CANCEL
fi-
7-
8- PREVIOUS
9- NEXT o-RETuRN
Figure it&IO Group Activity Display
Table IO-1 7 describes the softkeys presented with the Group Aotivity display,
Table I O-l 8 defines the fields on the display.
Softkey Label
CANCEL
PREVIOUS
NEXT
FlEWFIN
Table l&l7 Group Activity Softkey Labels
Function
Returns the user to the System level. Details of the Svstem level are in
paragraph
10.4 .
This softkey is present if groups exist that have lower access codes
than the group being displayed. Pressing this key displays the activity
for the next lower ACD Group.
This softkey is present if groups exist that have higher access codes
than the group being displayed. Pressing this key displays the activii
for the next higher ACD Group.
The RETURN key (either hardkey or softkey) returns the user to the
Group Summary form. Refer to page 620
1 O-l 5for
details.
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Issue 1 Revision 0
620 IO-21