Functional Description - Mitel SX-200 Practices

2
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FUNCTIONAL DESCRIPTION
This section describes the basic operation of the Automated AttendaRt feature and the
hardware and software components that make up the feature package. Included are
overviews of the feature and descriptions of Auto-Attendant groups, handling of illegal
calls, default destinations, DTMF receiver requirements and resource allocation.
OGerview
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2.1 As shown in Figure 2-1, the SX-200 DIGITAL PABX Automated Attendant feature
directs incoming calls to a recorded announcement device (RAD). The RAD
message instructs callers that by dialing over the message, they can access a
directoty number on the system. Callers choosing not to dial during the message are
routed to a default answering point, such as an attendant, when the message is
finished. The Automated Attendant feature is not available with Generic 1001,
Generic 1002 and Generic 1005 FPKG I and LlT96.
Incoming call -
RAD Message
b Default Answering
Point
OR
b Dial a Number
Figure 2-l Automated Attendant Call Handling
Auto-Attendant Groups
2.2
The Automated Attendant feature introduces an additional hunt group type called an
Auto-Attendant group. This group is similar to the recording groups used in the
ACD TELEMARKETER feature. The Automated Attendant feature is accessed by
either rerouting or dialing into an Auto-Attendant group. The Auto-Attendant group
can only contain single-line ports (i.e., ONS) and has the main features of any hunt
group such as:
l
hunt group number
9109-096-625-NA Issue 1 Revision 0 625 2-l