Attendantcallsplittingandswapping - Mitel SX-200 Practices

Features DescriDtion
position softkey answers calls by call type regardless of the time they arrived
at the console.
Conditions
None.
Programming
For setting up answering positions other than the defaults listed in AT-
TENDANT DEFAULT CALL POSITIONS, see Console LDN Keys.
Operation
To answer the first call in the Attendant queue, press the ANSWER key -
the tone ringer stops, the prompt associated with the call type is removed
if there are no more calls of that type calling, the display shows the num-
ber of the calling trunk or extension and the Attendant is connected to the
calling party.
To answer a specific call type, press the softkey associated with the desired
call type - the tone ringer stops, the ANSWER LED indicator indicates
steadily, the display shows the number of the originating party, and the
Attendant is connected to the calling party.
Attendant Call Splitting and Swapping
Description
During the setting up of a call between two parties, the attendant may be
required to speak to both parties, or to speak privately with either party.
The Attendant can do this by using the CONF, SOURCE, and DEST soft-
keys.
Conditions
None.
Programming
None.
Operation
Establish a 3-party conference via the CONF softkey -the Attendant
may now speak to both parties.
Press either the SOURCE or DEST softkey to split the call and talk to the
selected party privately. The Attendant may alternate between the parties by
pressing one of the two softkeys, as required to select the desired party.
Press the RELEASE key to disconnect the Attendant from the conference,
leaving the two parties connected.
Press the CANCEL key to drop the conference, disconnecting both parties
from the Attendant, and leaving the console in idle mode.
I
105 2-24
Revision
0 9109-096-105NA issue1