Mitel SX-200 Practices page 854

ACD TELEMARKETER Aoolication Packace
key and accessed by pressing the SHIFT key and then the QUEUE STATUS key. At
this point the name and ID of Agent Group 3 is displayed and the LCD indicator reflects
the status of the third agent group.
Example:
The example in Figure 7-4 below shows a configuration with three QUEUE
STATUS keys and seven agent groups. The first press of the QUEUE STATUS key
displays the status of Agent Group 1. Exit, press SHIFT, then press QUEUE STATUS
1 to display Agent Group 4. Agent Groups 2 and 3 are assigned to QUEUE STATUS
keys 2 and 3 respectively.
KEY NAME QUEUE STATUS QUEUE STATUS QUEUE STATUS
Key #l display Key #2 display Key #3 display
QUEUE STATUS Agent Group 1 Agent Group 2 Agent Group 3
SHlFr Agent Group
4
Agent Group
5
Agent Group 6
SHlFr Agent Group
7
none none
SHlFr Agent Group 1 Agent Group 2 Agent Group 3
Figure
74
Queue Status Key Operation
620 7-10
Revision 0
9109-096-62O-NA Issue 1