Prefixprocessing; Illegal Number Handling - Mitel SX-200 Practices

Automated Attendant Application Package
l
provide single digit menus
l
reduce digit dialing
l
restrict dialing to numbers that start with the prefix
l
provide entry into other features that require digits (such as ARS and feature ac-
cess codes)
Prefix Processing
Processing of prefix digits starts only after the first digit is dialed. If the prefix itself is a
valid access code, the caller will be considered to have dialed the access code and the
,system ignores the first digit dialed by the caller.
If the prefix contains a feature access code, control of the call is given to the feature
after the digits are processed. If the feature returns dial tone to the caller and there are
still digits to be processed, the remaining digits are ignored because the feature clears
the digits from the receiver.
If, for example, the system is programmed with * as the account code access code
and 123 as avalid account code, setting the prefixto *123 causes the system to process
the prefix as a complete account code and ignore the first digit dialed by the caller. In
this case, the system returns dial tone after the processing is complete.
This situation can be avoided by ensuring the prefix does not include enough digits to
run a feature to completion. Again, assuming * is the account code access code, using
a prefix of * prevents dropping of any digits. The first digit dialed by the caller is the
start of the account code.
Illegal Number Handling
2.5 If the dialed number is illegal, the system checks for Illegal Number Routing using the
tenant group of the first member programmed in the Automated Attendant group. If
the routing point has Illegal Number Routing programmed, the system redirects the
caller to the routing point. The routing point can be another Automated Attendant
group. If there is no Illegal Number Routing programmed, the caller is given reorder
e
tone and eventually disconnected.
'Examples of illegal number conditions include:
l
device interconnection
l
tenant interconnection
l
not valid for caller type
l
feature restricted
Each Auto-Attendant group can be assigned different rerouting points by assigning a
different tenant group number to the first member of each Auto-Attendant group.
625 2-4 Revision 0 9109-096--625-NA Issue 1