Mitel SX-200 Practices page 914

ACD TELEMARKETER Application Package
Table A-l Programming Error Messages
(continued)
Error Message
Meaning
b agent's set's prime line camtot have There is an ACD agent logged in at the given SUPERSET
my appearances on other sets
therefore, line appearances of that SiJPERSETcannot be
programmed into the data base,
4ttempting to remove an Agent Croup This message is displayed if the Primary Agent group or the
hat has calls-waiting Overflow agent groups have calls waiting from the path; and
\
the user is attempting to change or delete the agent group or
the path,
4ttempting to remove a Music Source Someone is listening to the Music source so it cannot be
hat is currently in use
removed. This message can occur when attempting to
change or delete a music source, deleting the recording that
the music source is in, or deleting the path.
&tempting to remove a Recording that Someone is using the Recording hunt group so it cannot be
is currently in use
removed. This message can occur when attempting to
change or delete the recording or when deleting the path.
Beep (audible sound from terminal) The speed dial number entered is too long (maximum 25
digits).
Beeping (repeating audible sounds
from terminal)
Camtot change agent information at
time of reassigmuent
Too many digits or characters have been entered in the
selected field.
The user attempted to reassign an agent to the current ACD
Group AND change agent name or COS at the same time.
These two steps (reassign and changing) must be done
separately.
Camrot change COS of an ACD
The ACD position being updated is logged in and using the
position whose set is currently in use set. To change the COS, the ACD position must be logged ofl
or else logged in to an idle set.
Cannot delete last agent
Whik Ca&I'S
The user attempted to delete the last agent from ACD group
are waiting on ACD group XX
XX, thereby deleting group XX itself. There are ACD calls
waiting for group XX, so the deletion cannot be perm.itted at
this time.
Camrot disable option when ACD
programming is present
The user is attempting to disable System Option 41
(Automatic Call Distribution) when there is ACD programming
present in one or ail of CDE Forms 38,39,40 and 41.
Checking status of printer(s)
The system is checking status of printer(s) - during this time
the CANCEL softkey may be pressed to return the user to the
previous level.
Delete ACD Croup XX from ACD The user attempted to delete the last agent from group XX,
SUFERVISORS form before deleting
which would have the effect of deleting group m itself.
last agent
Group XX is referenced in the ACD SUPERVISORS form, so
it must be deleted from that form first. Then the user is
allowed to delete the last agent, which deletes the group.
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