Mitel SX-200 Practices page 836

ACD TELEMARKETER Application Package
For details on these feature keys and displays, turn to the section of this practice that
covers the specific ACD position.
Figure &I SUPERSET Telephone
Position login/logout
5.3 The ACD Agents and Supervisors are completely mobile with the Mite1 ACD
EEMARET..Ft package. All ACD positions are linked to software, not hardware,
so the system recognizes a login from any SU/W?SE~4 telephone within the PABX,
and immediately transforms the set to the users' preprogrammed specifications. The
following topics discuss the login conditions, the changes that occur to the set on
login, and the logout procedure:
Conditions
s
The following conditions must be met before an ACD position can login:
l
The position must not be logged in already.
l
The position must be logging in to a SWERSfl4 telephone.
l
The position must have an ACD template enabled in its Class of Service (COS).
l
The SU/W?SET4telephone must have no appearances of its prime line anywhere
in the system.
l
The SU/W?SET4 telephone cannot have a SUERSE~ USSmodule associated
with it.
620 5-2
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9109-096-62O-NA Issue 1