Mitel SX-200 Practices page 849

m . I
ACD Supervisor Set
Help Softkey
The
HELP
softkey displays a prompt PRESS KEYO-9. As each dial pad key is pressed,
a help message is displayed on the set to remind the user which report is associated
with that dial pad key. For example, by dialing the digit I, the set displays I = WAIT
TIME. Table 7-l lists the supervisor queue status reports and the key that displays each
report.
The CANCEL softkey is also available. Pressing CANCEL returns the supervisor set
to the Queue Status mode.
Table 7-l Supervisor Reports - Queue Status
21 2 10 2 8
-ACD calls answered
-Number of abandoned ACD calls
-Number of logged in agents
-Number of times agents made busy
ber of
non-ACD calls handled by the
AVG HOLD 00:55
Average duration of ACD calls on hard
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