Mitel SX-200 Practices page 800

ACD TELEMARKETER Application Package
Login/Logo~ ............................................................... 620 8-l
Login ................................................................. 620 8-l
Logout
................................................................
620 8-l
QueueSt~usKey ...........................................................
620 8-2
Operation .............................................................. 620 8-2
Shift Key .................................................................. 620 8-4
Call Monitoring ............................................................. 620 8-4
9. REPORTS
Agent Shift Summary Record ................................................ ;. 620 9-l
Agent Shift Records - Example 1 ...........................................
620 9-2
Agent Shift Records - Example 2 ........................................... 620 9-2
PathReports.. ............................................................. 620 9-2
ReportHeaders
......................................................... 620 9-2
Path Summary Report Example .............................................
620 9-3
GroupSummary Report ......................................................
620 94
ReportHeaders ......................................................... 620 9-4
Group Summary Report Example ........................................... 620 94
Printing Reports ............................................................
620 9-4
Repo~Commands ....................................................... 620 9-5
S~Command .......................................................... 620 9-5
SHOWCommand ....................................................... 620 9-6
QUITCommand ......................................................... 620 9-7
lO.ACD MONITORS
Hierarchy of Monitor Displays .................................................. 620 1 O-l
AccessingMon~o~ ..........................................................
620 IO-2
SettingthePassword ..................................................... 620 10-3
Monitoring the ACD System ................................................ 620 1 O-3
SystemActivity.. ...........................................................
620 10-4
Mon~o~ngPaths ............................................................
620 IO-6
Path Summary Display ....................................................
620 1 O-7
Path Programmed
Data Display .............................................
620 IO-9
Path Statisti= Display .................................................... 620 1 O-11
PathActivii ............................................................ 620 IO-13
MonitoringGroups ..........................................................
620 10-15
GroupSummaryForm .................................................... 620 IO-15
Group Programmed
Data ..................................................
620 1 O-l 7
GroupStatistics ......................................................... 620 10-19
GroupAct~~ ........................................................... 620 l&21
Mon~o~ngAgents
........................................................... 620 l&22
AgentSummary
.........................................................
620 l&23
Agent Programmed
Data ..................................................
620 1 O-25
Agent Statistics
.........................................................
620 1 O-26
AgentActivity ........................................................... 620 l&28
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Revision 0
9109-096-6204A Issue I