Mitel SX-200 Practices page 822

ACD TELEMARKETER
Application Package
2. A RAD is always rung with the standard ringing cadence.
3. Callers are never connected after the RAD starts its message.
RAD Failure
The ACD system handles four types of RAD failures:
l
failure to answer
l
failure to hang-up
9 false origination
\ . card failure
In any situation where the RAD goes into lockout, the normal lockout alarm feature
applies, The four types of RAD failures are described below:
Failure to Answer:
The system considers the RAD to have failed if it does not answer
within the fixed interval of 30 seconds. The system clears ringing, puts the RAD into Do
Not Disturb (DND), turns on the console alarm icon, and creates a maintenance log
entry as shown in the following example:
1989%-15 12:47:04 Recording dev test failed at 01010100
Failure to answer Alarm code = 123
Failure to Hang Up:
The system detects failure to hang up when the system ends the
recording. The hangup time is set by COS option 404 - Recording Failure to Hangup
Timer, which has a range of I through 255 seconds. The timer starts after the PABX
hangs-up on the RAD. The RAD must clear down within the programmed interval.
Ctherwise, the PABX puts the RAD into DND, turns on the console alarm icon, and
creates an entry in the maintenance log as shown in the following example:
1989~FEE15 12z47:04 Recording dev test failed at 01010100
Fail to hang-p. Alarm code = 123
False Origination:
If a RAD generates a false origination, the system puts the RAD
into a suspended state. After the suspended timer expires, the RAD is placed into a
lockout state. If the RAD goes on hook while in either suspended state or lockout state,
a
the RAD is returned to idle and is immediately available to the system,
'Card Failure:
If the system detects a card failure, such as the card being unplugged
or the Bay going down, the RAD is placed into a busy-out state. Any callers listening
to the RAD are handled as though the RAD had gone on hook. The RAD is not placed
in DND unless it was ringing at the time (which is treated as a ring-no-answer). When
returned to service, the RAD is in idle state.
Removing DND from RAD
The system places a RAD into DND whenever the RAD fails to answer or fails to hang
up. DND can be removed from a RAD by accessing the Attendant Console Stations
feature, dialing the RAD, and pressing the DND softkey. DND can also be cleared from
the Maintenance Terminal by using the Clear Features key.
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3-14 Revision 0 9109-096-62&NA
Issue 1