Mitel SX-200 Practices page 874

ACD TELEWWKETER
Application Package
Table IO-3 Path Summary Display Softkeys
Softkey Label
PROGRAMMING
Function
Displays the Path Programmed Data form that shows information
programmed in CDE for the path currently bracketed by the work-line
arrows. The Path Programmed Data form is described on page
620 10-9.
STATISTICS
\
Accesses the Path Statistics form that contains a statistical overview of
activity on the path at the present moment, as well as a summary of T
statistics collected over the past hour, The Path Statistics form is described
on page 620 1 O-11 .
ACTIVITY Accesses the Path Activity display that contains a frequently updated view
of current traffic on the selected path including callers waiting and idle
agents. The Path Activity form is described on page 620 1 O-l 3.
CANCEL Returns the user to the System level display. Paragraph 10.4 describes
the System level form.
PRINT Prints the Path Summary form on the printer used for the ACD Monitor
Print directed printout.
PAGE UP
If there are more path summary lines than can fit on the screen, this key
accesses paths with lower Path numbers than the first path on the screen.
This key only appears when an upward scroll can occur.
PAGE DOWN
If there are more path summary lines than can fit on the screen, this key
accesses paths with higher Path numbers than the first path on the screen.
This key only appears when a downward scroll can occur.
Table 10-4 Terms Used In Path Summary Display
Term
Meanlng
Current Information
I
Path Num
The path number. Paths are displayed in ascending order by path
numbers (range = 1 - 50).
I
Path Name
Access Code
The name of the path as programmed in CDE.
The access code of the path (1 - 5 digits).
I
Num Calls Wtg
The number of ACD calls which originated on this path that are
currently queued against any of the groups programmed in the path.
I
I
Conn To Agts
The number of callers from this path currently talking to agents of any
of the groups programmed in this path.
I
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620
10-6
Revision 0 9109-096-62O-NA Issue 1