Attendantbusyoverride; Attendantcallannounce - Mitel SX-200 Practices

Features Description
Attendant Busy Override
Description
This option allows the attendant who encounters a busy connection, to
override the connection and enter the call; see Override (Intrude).
Conditions
The following conditions apply to this feature:
l
This applies to override of trunk calls through the Attendant Direct
Trunk Select feature. See Override (Intrude) for more conditions.'
Programming Enable COS Option 500 (Override) for the console.
Operation
Having reached a busy number:
l
Press and hold down the console OVERRIDE softkey
- all parties in the connection
hear a warning tone and the Attendant
is connected to the call.
9 Release the OVERRIDE softkey
- the Attendant is released from the call.
Note: If the call cannot be overridden, re-order tone is returned, and the console
LCD displays "CANT".
Attendant Call Announce
Description
This feature allows the Attendant to make an announcement through a
SUPERSET telephone's Call Announce Port; see Call Announce.
a
Optionally, the Attendant may override to a SUPERSET telephone Call
Announce Port rather than intruding into the call; see Override Announce.
Conditions
None.
Programming
None.
Operation
The Console accesses the SUPERSET 4 telephone by placing an Abbre-
viated Dial call to its Call Announce port. The SiJPERSET4 telephone is
connected to the Console, and conversation takes place between the
Console and the Call Announce port of the SUPERSET 4 telephone.
105 2-20
Revision 0 9109-096-l O!T-NA
Issue 1