Mitel SX-200 Practices page 927

Appendix B - Planner Sheets
ACD TELEMARKETE@
PATH PLANNER
cn cn
Purpose of this Path:
+ +
0
3
Prima
%
1 st Overflow
2nd Overflow
Agent roup
- Agent Group
+ Agent Group
3rd Overflow
+ Agent Group
4 4
,
0
4
Overflow Group z Overflow Group ~
Yes
4
Overflow Group
Yes
Exists Exists Exists
INSTRUCTIONS:
I. Complete a Path Planner for each path,
2. Caller can listen to PADS with the option of Music on Hold (MOH) or an alternate music source/recording between
the PADS. (HAD = Hunt Group Access Code)
3. Copy the appropriate Agent Group Number from the Agent Group Planner.
4. The Primav Agent Group must be programmed. The path has the option of three Overflow Groups and
Interflow out of the Path. If next Overlfow Group is not programmed the call either interflows out of the path
or remains as is until the call is answered or the caller hangs up.
5. Default Interflow Timeout is 54 minutes. The call interflows (ii enabled) or drops when the timer expires or
when prediction indicates that the call will not be answered within the timer interval. lnterffow tfme starts when
the call enters the path.
9109-09&62O-NA
Issue 1 Revision 0
620 B-9