Mitel SX-200 Practices page 902

ACD TELEMARKETER
Application Package
The First and Second Status Threshold timers provide a visual indication on all Queue
Status keys of the current work load condition for this agent group.
ACD Keys Template Form
11.5 The ACD Keys Template Form (CDE Form 38) allows global programming for all
SWERSET4
telephones that require common ACD feature keys. Only ACD feature
keys and speed dial numbers can be programmed in this form. Line appearances
that-have been assigned to
SUPERSET
4 keys take precedence over ACD feature
keys when a position logs in.
;
\
Nine
SUPE/?SET4
telephone key templates are provided: three templates each for the
Agents, the Supervisors and the Senior Supervisors. The key templates are defined
using COS options that must be defined in the user's COS.
The template assigned to an Agent is portable to any
SUPERSET
4 telephone the
agent logs in at. When the agent logs out, the previous template is restored on the set.
When selected during CDE, the ACD Keys Template form defaults to display the first
Agent Keys template. The title line contains the type of template and the template
number.
2:33 PM ll-JUt4-9B
alarm status
q
MAJOR
AGENT [l]
l-AGENT
6-QUIT
KEY T'fPE SPEED DIAL NUMBER
02 Speed Dial 95552212
03 Speed Dial 8888
04 Speed Dial 95554411
05 Speed Dial
06 Speed Dial
07 Speed Dial
E8 Speed Dial
09 Speed Dial
10 Speed Dial
i;
Make Busy
Queue Status
13 Speed Dial
04 Bpeed Dial 95334411
2-SUPERVISOR 3-SENIOR 4-
7-KEY 8-DELETE 9-
PRIVATE
5-
0-
Figure II-4 Agent Keys Template (CDE Form 38)
Three fields on the Keys Template form contain customer-defined data, Table II-4
defines the contents of each field .
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11-6
Revision 0
9109-096-62GNA
Issue I