Mitel SX-200 Practices page 903

m . I
Programming
Table 114 ACD Keys Template Fields
Field
POSITION
Meaning
Selectable field defining one of the following positions: Agent, Supervisor, or
Senior Supervisor.
TEMPLATE
NUMBER
KEY
TYPE
SPEED DIAL
NUMBER
Selectable field containing one digit in the range of 1 through 3 indicating the
number of the template being programmed.
A system generated field listing set key numbers in the range of 02 to 15.
A programmable field defining the function of the set keys. Options vary
depending on the template form as follows:
Agent - Speed Dial, Make Busy and Queue Status.
Supewlsor - Speed Dial, Queue Status, Agent Status and Shift,
Senlor Supervlsor - Speed Dial, Queue Status and Shift.
A programmable field used to save frequently dialed numbers. This field can
also be used to program feature access codes. A maximum of 25 digits may
be entered in this field.
PRIVATE
This field can only be accessed if the 'Type' field for that line is 'Speed Dial'.
A programmable field used to control the display of speed dial numbers on the
set. When priiacy is enabled the set does not display the speed call entry. If
priiacy is not requested, the speed dial entry appears on the set during
dialing, or when a display key is requested.
COS Define
II .6 The COS options shown in on the COS Define form in Figure =ll-5apply to the ACD
feature, These ACD options are explained below. The COS options for ACD are
described below in Table 11-5.
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