Accountcodes; Ars; Callbacks; Call Duration Display - Mitel SX-200 Practices

Automated Attendant Application Package
The Automated Attendant feature, however, does close off and print the current SMDR
buffer before entering ACD. This preserves the Automated Attendant feature
information in the SMDR record and prevents a conflict between ACD and Automated
Attendant information in the dialed digits field,
ACD callers using the Automated Attendant feature after an agent answers are handled
as normal. in addition, the Automated Attendant feature does not add any digits into
the dialed digit buffer to preserve the ACD information.
Account codes
Previous software releases for the SX-200 DIGITAL prevented CO trunks from
'accessing account codes. Beginning with Generic 1004, CO trunks can dial the
account code access code. No checks are made to see if the access is from the
Automated Attendant feature.
DID trunks, however, are blocked from accessing the account code feature, even
through Automated Attendant.
Verified account codes can provide ARS access security. With Auto-Attendant groups,
this feature can be used by assigning prefix digits that are the account code access
code. The user then dials the verified account code to change dialing privileges. Since
CO trunks can access account codes, the Direct to ARS feature is available to CO
trunks after the CO trunk user dials an account code.
The prefix for a group can be programmed as the account code access code and may
contain the leading account code digits. The user then dials the remaining account
code digits.
ARS
A CO trunk normally cannot dial ARS directly and must use one of three ways to access
ARS: fonvarding, transfer or ACD Interflow. Since a CO trunk has no Class of
Restriction (COR) number, forwarding and transfer use the COR number of the
forwarder or transferrer.
For the Automated Attendant feature, as with ACD inter-flow, no COR number is
provided for the CO trunk during dialing. This means there is no toll control. CO trunks,
e
however, are unable to dial an ARS digit string directly. From the Automated Attendant
.feature, a CO trunk can only access ARS through a system Abbreviated Dial number.
Call backs
Callbacks to a group are not allowed to Auto-Attendant groups.
Call Duration Display
When a SUPERSET 4, SUPERSET 420, SUPERSET 4 DN and SUPERSET 430
telephone answers a trunk routed from an Auto-Attendant group, the call duration
display shows the time starting when a non-recording answers the trunk. This is
consistent with the display for trunks from other recording applications (even though
for Automated Attendant, the time to answer in SMDR is the time to answer by the
recording, not the set).
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9109-096-625-NA Issue1