Mitel SX-200 Practices page 882

Entering an unprogrammed or out--of-range group number results in an error message
on the work-fine. The CANCEL key allows deletion of the entry. Alternately, the user
may press the RETURN hardkey and re-enter a group number.
10104 23-APR-89 GROUP SUMMARY
MlTEL ACD TELEMARKETER
GRP
GROUP
NATbitT
Ml
A/vsA.LE
4 RECORDS
7 BULLET 1
11 POP
12 JAZZ
18 COOKBOOK
35 TRINKETS
38
JOKELINE
1
f
- PRO
5-
3- ACTIWN 4- 5- CANCEL
7- PRINT 8- PAGEUP 9- PAGE DOWN O-
AGENTS NUM ON
LOGGED CALLS ACT3
ON WTG CALLS
7 4 7
8 2
5
6
-
2 1 1
1 - -
3 2 3
- - -
37 101 33
SUMMARY-LAST HOUR
ACD TELEMARKETER Application Package
OFFERED ANSWERED OVEFU?LOWED
122 97
23
142
138
37 37
4;
-.
-
-
835 561 274
PATH 1 666 TVSALEIS
13
12
3 2
73 43
22
Figure 1 CL7 Group Summary Display
Table I O-l I describes the softkeys presented with the Group Summary Display.The
fields on the display are defined in Table I O-12.
Table IO-II Group Summary Form Softkey Labels
Softkey Label
PROGRAMMING
STATISTICS
ACTIVITY
CANCEL
PRINT
Function
Displays the Group Programmed Data form that shows the programmed
CDE entries for the agent group currently bracketed by the work line
arrows. See Group Programmed Data, page 620 I O-l 7.
Accesses the Group Statistics form that provides a statistical overview of
the group's activii at the present moment, and a summary of statistics
collected over the past hour. See page 620 1 O-l 9 for details.
Accesses the Group Activity display that shows a frequently updated
view of current status of the agent group. See page 620 1 O-21,
Returns the user to the System level. Details of the System level are in
paragraph 10.4 .
Starts a dump of this form to the printer used for the ACD Monitor Print.
Page 1 of 2
620 10-16
Revision 0
9109-096-62O-NA Issue 1