Mitel SX-200 Practices page 909

Q . I
Programming
Table 11-8 ACD Path Form Fields
(continued)
receives overflow calls. Callers waiting for this group remain in the queue
for the primary, first and second overflow groups. The default value is NO.
Programming a value in this field ensures that unanswered calls do not
remain in the system after the caller disconnects. This can occur with loop
start trunks if the CO fails to send a disconnect to the PABX.
This timer also ensures that all calls are handled within a maximum time
. Call handling may involve routing the caller elsewhere or dropping
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