Mitel SX-200 Practices page 837

ACD Set Description - General
Login
To login, the position dials an access code followed by the ID number assigned through
CDE, The system interprets the login ID to determine the level of the position (Senior
Supervisor, Supervisor, or Agent), the COS assigned to the individual, the login name,
and the group. When a position logs in, the following changes take place at the set:
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The set's name is replaced by the name assigned to the position in CDE.
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The set's COS is replaced by the position's COS
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The speedcall and feature keys on the set are replaced by the speedcall and feature
keys of the position template.
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0 The set has two access codes attached to it: the set access code and the position ID
code.
The following are unaffected by the position login:
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forwarding,
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DND,
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messages (left or received by the set),
0 redial,
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reminders, and
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callbacks.
Once a position has logged in, the name and speedcall keys cannot be programmed
at the set.
Logout
To logout, the agent dials the login/logout access code. To login to another group, the
agent dials the access code again followed by the ID number for the second group.
Except for agents on an ACD call, a position may logout at any time, even with a
non-ACD call on soft hold. If an agent on an ACD call, or with an ACD call on softhold,
attempts to logout, the agent receives reorder tone.
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Headset Operation
5.4
All SUPERSEDE telephones are headset compatible. COS Option number 612 must
be enabled in the user's COS prior to operation. The telephone handset should
remain offhook when headsets are in use.
9109-096-62O-NA
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