Mitel SX-200 Practices page 933

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. I
Atmendix B - Planner Sheets
0
Name:
ACD TELEMARKETE@
1
Path Access:
PATH PLANNER
Priority:
Path #:
Delay to Answer:
Purpose of this Path:
Path Servfce Level:
0 4
1 st Overflow
- Agent Group
2nd Overffow
- Agent Group
4 4
- Overflow Group
Yes
Yes
Overflow Group -
EXlStS
Exists
I
I
No No
T
I Inter-flow?
Point before timeout?
'f/N
INSTRUCTION%
1. Complete a Path Planner for each path.
2. Caller can listen to PADS with the option of Music on Hold (MOH) or an alternate music source/recording between
the FtADs. (HAD = Hunt Group Access Code)
3, Copy the appropriate Agent Group Number from the Agent Group Planner.
4. The Primav Agent Group must be programmed. lhe path has the option of three Overflow Groups and
lntemow out of the Pati. If next Overflow Group is not programmed the call either inter-flows out of the path
or remains as is until the caJ is answered or the caller hangs up.
5. Default Interflow Tmeout is 54 minutes. The call interflows (ff enabled) or drops when the timer expires or
when prediction indicates that the call will not be answered within the timer interval Interflow time starts when
the call enters the path.
9109-096-62O-NA Issue 1 Revision 0
620 B-15