Mitel SX-200 Practices page 900

ACD TELEMARKETER Application Package
Agent Groups Subform
11.4 The Agent Groups subform (CDE Subform 39) shown in Figure 11-3is accessed
through the OPTIONS key. This form can only be accessed if there is at least one
agent in the agent group. Entries are changed by editing the status co1um.n. Four
fields on the ACD Agent Group subform contain customer-defined data. The
contents of each field is defined in Table 11-3.
2:37 PM II-JUN-99
[ACDGRP: 1 I OPTIONS
> Afterwork Timer (MM:SS)
Overflow Timer (Mt4:S.S)
First Status Threshold (MM:SS)
Second Status Threshold (t+i:SS)
alarm status
q
MAJOR
,
:
ST&TUS
n:e0 <
3:00
3:00
6:00
Afterwork Timer #M:SS)
l-
2-
&QUIT 7-
I3 :00
3- 4- 5-
6- 9- 0-
Figure 11-3 ACD Agent Groups Subform (CDE Subform 39)
Table II-3 ACD Agent Groups Subform Fields
Field Meaning
AFTERWORKTIMER An optional field to give the agent a wrap-up time following ACD calls.
Timer range is 0 seconds to 15 minutes. Default is 0 (no delay time before
the next call is presented at the set). Campons and callbacks do not take
precedence over a waiting ACD call. Refer to page 620 11-6for
additional information.
OVERFLOW
TIMER
An optional field used to specify the maximum time a waiting ACD call
remains in this group before overflowing. The overflow destination is
defined in the ACD Path Form (CDE Form 4l).The value entered can
range from 0 seconds to 54 minutes. Default value is 9 minutes. Refer to
page 620 11-6for additional information.
Page 1 of 2
620 11-4 Revision 0
9109-096-62O-NA
Issue 1