Auto-Attendantgroups; Basicoperation; Digit Handling; Conflict Dialing - Mitel SX-200 Practices

Automated Attendant Application Package
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access code
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circular or terminal hunting
Auto-Attendant Groups also have several options programmable through customer
data entry (CDE) including:
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name
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message length
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default destination
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prefix digits
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dialing enabled
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wait for resources time
The Auto-Attendant group access code can be dialed by any device. This access code
can be programmed as a destination in the following CDE forms:
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Form 19, Call Rerouting
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Form 14, Non Dial-In Trunks
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Form 17, Hunt Groups (hunt group overflow)
9 Form 41, ACD Path (path interflow)
The Auto-Attendant group access code can also be used as a call forwarding point.
The group cannot be used as a normal recording group for UCD, ACD and/orAutomatic
Wakeup.
Basic Operation
2.3
When an internal or external caller reaches an Auto-Attendant group, the system
hunts for an available PAD, connects the caller to the RAD and connects a DTMF
receiver to retrieve digits dialed by the caller. If the caller dials a number, the caller is
routed to that number. If the caller does not dial a number, the caller is routed to a
default answering point assigned during CDE. The following subsections describe
basic call handling for calls to the Automated Attendant:
Digit Handling
The system assigns one DTMF receiver to each caller while the caller is listening to
the recording. The recording is terminated as soon as the first digit is received from
the caller. After dialing a valid number, the caller is routed to that number,
Conflict Dialing
When the caller dials, conflict dialing is in effect and the normal 15-second inter-digit
timeout applies. The recording is terminated when the conflict timer starts. The user
listens to silence while the conflict timer is running. For additional information on conflict
dialing and inter-digit timeout, refer to Conflict Dialing in Practice 9109-096-l 05-NA,
Features Description.
625 2-2 Revision 0 9109-096-625-#JA Issue 1