Mitel SX-200 Practices page 859

m . I
9
.
REPORTS
9.1 The
ACD TELEMARKETER
package generates a series of printerdirected reports
listing call and performance information for agents, paths, and groups. The Agent
Shift Summary Record covers the agent's logon period and is automatically printed
when an agent logs off. The path and group reports present information collected
over a pre-defined period.
The reporting parameters may be selected through the maintenance terminal or the
console. Refer to Report Commands for descriptions of the parameters and how they
are selected.
Agent Shift Summary Record
9.2
An Agent Shift Summary Record prints automatically whenever an agent logs out.
Once enabled, this report requires no predefined time parameters. Refer to page
620 9-4, Sl3 Command, for instructions on enabling the Agent Shift Summary
Record.
Headers on the Agent Shift Summary Record identify the fields. Table 9-l defines
these headers.
Table g-1 Agent Shift Summary Record Fields
Two examples of the agent records are provided below, with an explanation of the
printed data.
9109-096-62O-NA
Issue 1 Revision 0 620 9-l