Mitel SX-200 Practices page 895

5 . I
ACD Monitors
15:53 2%APR-89
AGENT ACI-IVITY
GROUP NAME : NEWSROOM
GROUP NUM : 33
SET EXT : 1250
SET LOC'N : 1250
SET S'IXTE : idle
CALL TYPE : 2 party
DND : yes
AUTO ANSWR : no
ENGLISH : yes
MITEL ACD TJXLEMARKETER
ACD STATE : acd
MAKE BUSY : yes 00:20
ON ACD : yes
TIMEonAcD : 03:03
ACD ONHOLD : yes
CALLER : T 32
ORIG PATH : 5400
PRIME GRP : yes
,
AGENT 3250 LIKOUDIS J
l- 2- 3-
4- 5- CANCEL
5- 7-
8- PREVIOUS 9- NEXT CL RETURN
Figure 1 O-14
Agent Activity Display
Table lo-25 describes the softkeys presented with the Agent Activity display.
Table 1 O-26 defines the fields on the display.
Table IO-25 Agent Activity Form Softkey Labels
Softkey Label
CANCEL
PREVICUS
RETURN
Function
Returns the user to the System level. Refer to paragraph 10.4 for
details.
Displays the statisti- for the previous agent, sorted by group number
and agent ID. The softkey only appears when there is a preceding
agent.
Displays the statistics for the next agent, sorted by group number and
agent ID. The softkey only appears when there is an additional agent.
The RRURN key (either hardkey or softkey) returns the user to the
Agent Summary form described on page 620 1 O-23 .
9109-096-62O-NA
Issue 1 Revision 0
620 10-29