Call Forwarding - Internal / External Split - Mitel SX-200 Practices

Features Description
Call Forwarding - Internal / External Split
Generic 1004 and
1005
Description Calls may be forwarded to different destinations according to the source
of the call - either an internal call from within the PABX or an external call
from outside of the PABX.
Conditions
The following conditions apply to this feature:
COS Option 260 (Internal / External Split Call Forward) must be en-
abled for the extension to allow forwarding according to the source of
the call.
For Call Forwarding, internal calls are defined as those originating
from within the PABX, including TIE trunks and DISA trunks. DISA
trunks set up as night only DISA trunks are considered external trunks
during day service.
For Call Forwarding, external calls are defined as those originating
from outside of the PABX, including CO trunks, DID trunks, and calls
coming from or transferred from a Console or Enhanced Subattendant.
A feature key which turns forwarding ON or OFF, turns both internal
and external on or off together.
To allow call forwarding to an external destination, COS Option 208
(Call Forwarding - External) must be enabled.
Programming
Enable COS Option 260 (Internal / External Split Call Forward) for the ex-
tension to allow forwarding according to the source of the call.
Enable the desired Call Forwarding type in the extension' s COS.
Ensure Feature Access Code 04 (Call Forwarding - Internal Only) and
Feature Access Code 05 (Call Forwarding -External Calls Only) have
feature access codes programmed.
For feature key activation of call forwarding on a SUPERSET 3 DN,
SUPERSET 410, or SUPERSET 420 telephone, program a CALL
FORWARD feature key. (See Feature Keys.)
Operation
Operation varies depending upon the device type as described below.
Industry-standard and SUPERSET 407 Telephones:
To set up Call Forwarding for internally originated calls:
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Lift the handset-wait for dial tone.
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Dial Access code 04 - Call Forwarding - Internal Calls Only.
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Dial the Condition code for the desired type of forwarding.
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Revision 0 9109-098-l 05-NA Issue 1