Mitel SX-200 Practices page 799

Table of Contents
Conditions .............................................................
620 5-2
Login
................................................................. 620 5-2
Logout ................................................................
620 5-3
HeadsetOperation ..........................................................
620 5-3
LineSele~Keys..........................................................~
. 620 5-3
6. ACD AGENT SETS
Functions .................................................................
620 6-l
Login/Logo~ ...............................................................
620 6-l
Login .................................................................
620 6-l
LQgOUt
................................................................
. 620 6-2
MakeBusy Key .............................................................
620 6-2
Purpose ...............................................................
620 6-2
LCDlndicator ...........................................................
620 6-2
Operation ..............................................................
620 6-2
QueueStatusKey........................~................
.................. 620 6-4
Purpose ...............................................................
620 6-4
LCDlndicator ...........................................................
620 6-4
HELPSoftkey ..............................................................
620 6-5
Monitoring .............................................................
620 6-5
Operation ..............................................................
620 6-5
AutoAnswer ...............................................................
620 6-6
7. ACD SUPERVISOR SET
Functions .................................................................
620 7-l
Login/Logo~ ...............................................................
620 7-l
Login .................................................................
620 7-l
Logout ................................................................
620 7-l
CallMonitoring .............................................................
620 7-l
Restrictions
............................................................ 620 7-2
EnableMonitoring
....................................................... 620 7-2
Operation ..............................................................
620 7-2
HelpCallFeature ...........................................................
620 7-2
Supe~isorSetKeys..................................~
...................... 620 7-3
e
Supervisor Set With One Agent Group ...........................................
620 7-3
QueueStatusKey
....................................................... 620 7-3
HelpSoftkey
............................................................ 620 7-5
AgentStatusKey
........................................................ 620 7-6
Sh~Key........................~
...................................... 620 7-6
Supervisors With More than One Agent Group .................................... 620 7-9
QueueStatusKey .......................................................
620 7-9
ReadKey ..............................................................
620 7-9
Sh~Key ...............................................................
620 7-9
8. ACD SENIOR SUPERVISOR SET
Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 620 6-l
9109-096-62O-NA
Issue 1
Revision 0
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