Mitel SX-200 Practices page 612

Tenantina
Call Rerouting Features and Answer Point
2.11 Each tenant may determine its method of rerouting Dial 0 calls, intercepts for illegal
access, calls that are not answered or that reach busy parties. The answer point may
be an Attendant console, Subattendant LDN, Enhanced Subattendant LDN,
SUPERSET telephone line, station, hunt group, or Night bell. The caller is
automatically camped on to a busy station or SUPERSRtelephone. Calls may also
be routed to a staffed Night answering desk for the PABX, or to an outside answering
service, by routing to a system Abbreviated Dial key programmed to an external
number.
\
TENANT1 TENANT2
D!AlO CALLS FKXTEDTO SUPER.9348 TELEPHONE LINES
DlAL 0 CALLS ROLmDTO AllENDANT CONSOLE
CC0127
Figure 2-5 Dial 0 Call Routing
Rerouted calls arrive at a console as NO ANSWER or BUSY recalls. From the display,
I
the attendant can identify which tenant originated the recall. Calls rerouted to a
SUPERSETtelephone may ring into a different key for each tenant, thereby identifying
the company that originated the recall. If the line is busy, a recall will automatically camp
on to the SUPERSETtelephone.
Several examples of Call Rerouting follow and a complete list is given in Practice
9109-096-210-NA, Customer Data Entry. Call Rerouting is described in detail in
Practice 9109-096-I 05-NA, Features Description.
230 2-8
Revision
0 9109-096--23O-NA
Issue
1