Mitel SX-200 Practices page 651

2
' SYSTEM DESCRIPTION
Introduction
2.1 The Hotel/Motel feature package is provided by MlTEL@ and is supported by the
SX-200 DIGITAL PABX.
Hotel/Motel Feature Package
The Hotel/Motel feature package is designed specifically for use in the hotel
environment. The features facilitate guest-related activities such as checking guests
in and out, providing automatic wakeups and taking messages. The Hotel/Motel
feature package can be used to configure the telephone activities guests are allowed
(such as blocking calls between rooms) and to record what use is made of room
telephones. It also assists with administering such hotel activities as keeping an
accurate record of room occupancy and tracking housekeeping activity and status.
Attendant Activities.
Using the Hotel/Motel feature package, the attendant can:
- check the current
room status
- modify room status (assign guest rooms)
- set automatic
wakeups for guests
- request
reports of all current wakeups, message register counts, and status of
rooms
- inhibit room to room calling
- assign outgoing call privileges on a room to room basis
- request a message register audit
Staff/Management Activities.
Hotel/Motel staff or management can:
- record the number of calls made from each guest room (automatic message
register for guest rooms)
- receive automatic room status conversion
- access maid in room updates from guest room
- access maid status display from SU/W?SEF telephone
- access room status display from SUPERSE~telephone
- interface to a property management system (PMS)
- generate single-line printouts for events such as unanswered wakeup calls, set up
or cancelled wakeups, and message register overflow
Guest Activities.
A Hotel/Motel guest can:
- set their own wakeup calls (either on the guest room telephone or by request to the
attendant)
- refuse telephone calls (by setting Do Not Disturb on the guest room telephone or
by request to the attendant)
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