Automatedattendant; Automatic Call Distribution (Acd) - Mitel SX-200 Practices

Features
Automated Attendant
Description The automated attendant feature connects incoming calls from a DTMF
telephone to a recording and a receiver. The recording directs the caller
to dial one or more digits to be routed to a specific answering point, such
as sales, service, parts, or general office. Once a digit has been dialed,
the system can add prefix digits in front of the dialed digit to provide a val-
id extension number, a hunt group number, a system abbreviated dial
number, or a feature access code, to route the call to a specific answering
point. If a digit is not dialed (or cannot be dialed because the incoming
telephone is not DTMF) the incoming caller is routed to a default answer-
ing point at the completion of the recording.
This feature is available in Generic 1003, Generic 1004 and Generic 1005
with ACD TELEMARKETER Application Package.
For details refer to Practice 9109-096-625-NA, Automated Attendant
Application Package.
Conditions
Refer to Practice 9109-096-625-NA, Automated Attendant Application
Package.
Programming The following System Options apply:
l
16 - Automated Attendant
l
59 - Receivers Reserved for Non-Auto-Attendant Use.
Refer to Practice 9109-096-625-NA, Automated Attendant Application
Package.
Operation None.
Automatic Call Distribution (ACD)
Description Automatic Call Distribution (ACD) is a method of distributing calls evenly
among trained operators (Agents). Refer to Practice 9109-096-620-NA,
ACD TELEMARKETER Application Package for more information
Automatic Call Distribution is not available with Generic 1001 or
Generic 1002.
Conditions
Refer to Practice 9109-096-620-NA, ACD TELEMARKETER Application
Package.
9109-096105-NA
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