Tenanting; Smdr; Sample Smdr Record - Mitel SX-200 Practices

Automated Attendant Application Package
Tenanting
Tenanting can be used to restrict the dialing ability of callers using the Automated
Attendant feature. With the tenant interconnection table, callers can be put in a special
tenant group and be allowed to dial only designated extensions in the system,
SMDR
3.5 Incoming SMDR records indicate that the Automated Attendant feature has been
used. Table 3-l below defmes the significant fields.
Table 3-l SMDR Fields
SMDR Field
Called Patty
Purpose
Contains the extension number of the party that answered
the caller.
Call Completion Status
Indicates call completion with regards to the group called
rather than the destination dialed or routed to from the
Automated Attendant feature.
Dialed Digits
Shows the group access code and the destinations dialed
by the caller (even if the digits dialed are invalid) or the
default destination (if taken).
Dialed digits overwrite any information already in this field
as a result of analog networking. The access code and
digits are written to the field with a single blank between
them.
Time to Answer
Call Duration Time
Indicates the time until answer by the PAD. This shows
wafting times for receiver and PAD resources, since the
trunk will only be answered when the recording is ready to
be played. For UCD, ACD and AAO, the time to answer is
the time to answer by a device other than the recording,
Shows the elapsed time from the time when the PAD
answers the call, not when a party in the PBX answers the
call (unlike ACD, UCD and AAO).
Sample SMDR Record
Below is a sample record. Trunk 001 has called in to group 123 and after 20 seconds
is answered by a FL4D in the group at 12:32. The trunk then dials 555 and is answered
at extension 555, The trunktalks to extension 555 and then hangs up. The total duration
of the trunk call was 20 minutes, 12 seconds.
06/28 12:32 00:20:12 TOO1 020 123 555
555
625 3-4
Revision 0 9109-096-62!j-NA Issue 1