Mitel SX-200 Practices page 876

ACD TELEMWKETER Application Package
Table I O-5 describes the softkeys presented with the Path Programmed Data display.
Table I O-6 describes the fields in the display.
Softkey Label
CANCEL
PREVIOUS
NEXT
RERJRN
Table IO-6 Path Programmed Data Softkeys
Function
Returns the user to the System level display. See paragraph 10.4 for details
of the System level.
This softkey is present if paths exist that have lower access codes than the
path being displayed. Pressing this key displays the programmed data for the
next lower ACD Path.
This softkey is present if paths exist that have higher access codes than the
path being displayed. Pressing this key displays the programmed data for the
next higher ACD Path.
The REBJRN key (ekher hard-key or softkey) returns the user to the PATH
SUMMARY form. See paragraph 10.5 for details of the Path Summary form.
Table IO-6 Terms Used In Path Programmed Data Display
Term
Primary
Overflow 1
Overflow 2
Meaning
Number and name of the primary agent group for the path,
Number and name of the first overflow group for the path.
Number and name of the second overflow group for the path,
Overflow 3
Inter-flow
l/F Enabld
Number and name of the third overflow group for the path.
Access code of the inter-flow point.
Yes in this field indicates interflow is activated.
O/F to l/F Yes in this field indicates the call can flow from the last programmed overflow
to the Inter-flow point before the Inter-flow Timeout occurs. This applies only if
the flag l/F ENABLD is 'YES'.
l/F Time The time, in minutes and seconds, before the call inter-flows out of the ACD
system. Applies only if the flag l/F ENABLD is 'YES'.
SVC Trme The time, in minutes and seconds, that defines the service level for this path.
The time to answer of all calls answered on this path is compared to this time
and the results are shown as the service level data in the monitors.
I
Ans Delay
The time, in minutes and seconds, that the caller is allowed to hear ringback
before the ACD system attempts to answer the call.
I
Priority 1 The priorii of the ACD call. The highest ptfority is 1 and the lowest is 99.
620 IO-10
Revision 0 9109-996-62O-NA Issue 1