Mitel SX-200 Practices page 880

ACD TELEMARKETER Application Package
T.82 3 00:49
2614 1 01:08
T 101 6 00:03 I 2614 6 01:05
T21 4 00:24
14:26 23-APR-89
PATHACTIVTN
MTl-EL ACD TELEMARKETER
1
PRIMARY AIVSALE OF1
COOKBOOK O/F2 RECORDS
Caller No. Wtg Caller No.
w
O/-F3
Agent
BULLET :
Ready
L
Pm
1 666
L
TV SALES
MCGRATH M. 1717
FAGAN J.L. 1621
DOYLEND C. 1458
'II-IOMPSON B. l&39
CHENG J. 02:31
LAVALLEE It 0228
FARROW MOE 0201
CHANG BILL 01:55
REHDER M. 01:31
WEATHERSPOON 01:04
l- 2-
3- 4- 5- CANCEL
i- 7- 8- PREVIOUS 9- NEXT O-RETURN
Figure IO-6 Path Activity Display
Table I O-9 describes the softkeys presented with the Path Activity Display. The fields
on the display are defined in Table 1 O-l 0.
Softkey Label
CANCEL
PREVIOUS
NEXT
REWRN
Table IO-9 Path ActivNy Display Softkeys
Function
Returns the user to the System level. Details of the System level are in
paragraph 10.4 .
This softkey is present if paths exist that have lower access codes than the
path being displayed. Pressing this key displays the activii for the next lower
ACD Path.
This softkey is present if paths exist that have higher access codes than the
path being displayed. Pressing this key displays the activity for the next
higher ACD Path.
The Return key (either hardkey or softkey) returns the user to the Path
Summary form. See page 620 l O-7for a description of the Path Summary
form.
620 lo-14
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9109-096-62O-NA
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