Mitel SX-2000 Light Communications System Manuals

Manuals and User Guides for Mitel SX-2000 Light Communications System. We have 6 Mitel SX-2000 Light Communications System manuals available for free PDF download: General Information Manual, User Manual, Manual, Quick Start Manual

Mitel SX-2000 Light General Information Manual (104 pages)

Brand: Mitel | Category: Telephone | Size: 1 MB

Table of Contents
3
Product Overview

7
- System Architecture
  7
  - Call Progression
    8
- Lines and Trunks
  9
  - Lines
    9
  - Trunks
    9
Supporting Applications

11
- Application Services Unit (Apsu®)
  11
  - SX-2000 LIGHT CTI Connectivity
    11
- R2 Support
  12
- Enterprise Manager
  12
  - OPS Manager
    14
- 7100 Management Access Point
  15
  - SX-2000 Alarm Monitoring
    15
- Mitel 6100 Contact Center Solutions
  17
- Nupoint Messenger
  17
- Emergency Response Adviser
  18
Configuration

19
- Control Cabinets - Redundant SX-2000 LIGHT System
  19
- Peripheral Cabinets
  21
  - Superset Hub
    23
  - System Fail Transfer
    24
- Peripheral Cards
  25
  - Line Cards
    25
  - Trunk Cards
    26
- Migration
  27
  - Migration of SX-2000 to 3300 ICP (3300 ICP Takes Control)
    28
  - Migration of SX-2000 to 3300 ICP (SX-2000 Retains Control)
    29
- Digital Service Unit (DSU) Cabinet
  30
- Network Services Units
  31
Peripherals

36
- SUPERSET 4000 Series Telephones
  37
  - SUPERSET 4001 Telephone
    38
  - SUPERSET 4015 Telephone
    39
  - SUPERSET 4025 Telephone
    40
  - SUPERSET 4125 Telephone
    41
  - SUPERSET 4150 Telephone
    42
- SUPERSET 400 Series Telephones
  43
  - SUPERSET 410 Telephone
    43
- SUPERSET Interface Module 2
  44
- Programmable Key Modules
  45
  - Programmable Key Module 12
    45
  - Programmable Key Module 48
    46
- Digital Line Monitor
  47
  - Single-Line Digital Line Monitor
    47
  - Digital Line Monitors
    47
- Attendant Consoles
  48
  - SUPERCONSOLE 1000 Attendant Console
    48
  - SUPERCONSOLE 2000 Attendant Console
    49
- Console DSS/BLF Interface Unit
  50
- Datasets
  51
  - Dataset 2103
    51
  - Dataset 2203
    52
- DNIC Music on Hold/Pager Unit (DMP)
  53
- DNIC Music on Hold /Pager Unit
  53
Features

54
- Standard Features
  54
- Optional Features
  66
Security

72
- Toll Control
  72
- Authorized Maintenance Access
  72
- Enhanced Login Security
  73
- Mitel Options Password
  74
Maintenance

75
- Reliability
  75
- Maintenance and Service
  75
  - General
    75
  - Hardware
    76
  - Software
    76
- Printer Support
  76
- Diagnostics
  76
- Alarms
  77
- Controls and Indicators
  77
  - Circuit Card Indicators
    77
Specifications

79
- Environment
  79
  - System
    79
  - Network Services Unit (NSU)
    80
  - Peripherals
    81
- Dimensions and Weights
  82
- Power
  83
  - SUPERCONSOLE 2000 Reserve Power Units
    85
- Traffic and Performance
  86
  - Attendant Console Requirements
    86
- Tone Plan Support
  87
Capacity Levels, Software Configurations, and Dimensions

88

Mitel SX-2000 Light User Manual (27 pages)

ACD 2000 Agent Guide for the Superset 4015

Brand: Mitel | Category: Telephone Accessories | Size: 0 MB

Table of Contents
3
General Information about this Guide

4
What Is Automatic Call Distribution (ACD)

5
About Your SUPERSET 4015

6
- Personal Keys
  6
- Line Select Keys/Line Appearances
  6
- Line Status Indicators
  7
- Feature Keys
  7
- Main Display
  7
- The Superkey
  8
- Function Keys
  8
- Feature Access Codes
  9
- Features Not Available
  9
ACD 2000 Agent Features and Capabilities

11
- What Are Agent Groups
  12
- Logging in
  14
- Displaying Agent Log-In Information
  15
- Logging out
  16
- Answering Calls
  17
- Using the Auto Answer Feature
  18
- Using a Headset
  19
- Using and Canceling the Work Timer
  22
- Taking a Break from Calls (Make Busy Feature)
  23
- Queue Threshold Alert
  24
- Displaying Queue Status
  25
Personal Directory

26

Mitel SX-2000 Light Manual (21 pages)

Brand: Mitel | Category: Telephone | Size: 0 MB

Mitel SX-2000 Light User Manual (8 pages)

Ons/analog telephone

Brand: Mitel | Category: Telephone | Size: 0 MB

Mitel SX-2000 Light User Manual (2 pages)

Single Line Telephone

Brand: Mitel | Category: Telephone | Size: 0 MB

Mitel SX-2000 Light Quick Start Manual (2 pages)

Attendant consoles

Brand: Mitel | Category: Music Mixer | Size: 0 MB

Mitel Categories

IP Phone

Telephone Conference System

Cordless Telephone Handsets

More Mitel Manuals

Mitel SX-2000 Light Communications System Manuals

Mitel SX-2000 Light General Information Manual (104 pages)

Table of Contents

Product Overview

Supporting Applications

Configuration

Peripherals

Features

Security

Maintenance

Specifications

Capacity Levels, Software Configurations, and Dimensions

Mitel SX-2000 Light User Manual (27 pages)

Table of Contents

General Information about this Guide

What Is Automatic Call Distribution (ACD)

About Your SUPERSET 4015

ACD 2000 Agent Features and Capabilities

Personal Directory

Mitel SX-2000 Light Manual (21 pages)

Mitel SX-2000 Light User Manual (8 pages)

Table of Contents

Mitel SX-2000 Light User Manual (2 pages)

Mitel SX-2000 Light Quick Start Manual (2 pages)

Related Products

Mitel Categories