Mitel SX-2000 ML Manuals

Manuals and User Guides for Mitel SX-2000 ML. We have 1 Mitel SX-2000 ML manual available for free PDF download: Information Manual

Mitel SX-2000 ML Information Manual

Mitel SX-2000 ML Information Manual (258 pages)

microprocessor-controlled telephone system

Brand: Mitel | Category: Telephone System | Size: 2.93 MB

Table of Contents

Table of Contents
3
Product Overview

15
- History
  15
- The Theme - Flexibility, Reliability, Usability
  18
- SX-200 el System
  19
- SX-200 ML System
  21
- SX-200 Elx Cabinet
  22
- SX-200 LIGHT Peripheral Cabinet
  23
- SX-200 SPINE Peripheral Bay
  24
- SX-200 IP Node
  25
- SX-200 EL/ML Peripheral Devices
  27
  - Voice Capabilities
    28
  - Data Capabilities
    33
- Supporting Applications
  
  35
  - Voice over IP (Voip)
    35
  - Business/Commercial/Institutional
    35
  - Hotel/Motel
    35
  - Assisted Living
    36
  - Call Management
    37
  - ACD TELEMARKETER Application
    37
  - Automated Attendant
    38
  - MITEL Myattendant
    38
  - FAX Tone Detection
    39
  - Centralized Attendant
    39
  - Centralized Voice Mail
    39
  - Tenanting
    40
  - MITEL Application Interface (MAI) Package
    40
  - Data Switching
    40
  - Nupoint Messenger
    40
  - Mitei Express Messenger
    41
  - MITEL TAPI Desktop Software
    41
  - Mitel Networks 6100 Contact Center Solutions
    42
  - Mitel Networks 6500 Speech-Enabled Applications
    43
  - ISDN Support
    44
    
    Basic Rate Interface Card
    44
    
    ISDN Primary Rate Interface Card
    45
    
    ISDN Network Gateway (North America Only)
    47
  - SX-200 Myadministrator
    47
  - System Fail Transfer
    48
- Configuration
  
  49
  - SX-200 el System Configuration
    50
    
    SX-200 el Control Cabinet
    50
    
    Connecting Peripheral Bays
    55
    
    Connecting SX-200 IP Nodes
    57
    
    Maximum Number of T1 Links
    58
  - SX-200 ML System Configuration
    59
    
    Connecting a Peripheral Bay
    62
  - SX-200 ML (FD) System Configuration
    63
  - SX-200 RM Peripheral Cabinet
    65
  - SX-200 LIGHT Peripheral Cabinet
    66
  - Peripheral Interface Cards and Modules
    67
  - Digital Control and Digital Services Cards and Modules
    69
  - SX-200 Wall Mount Bracket
    72
  - SX-200 SPINE Bay
    73
  - SX-200 SPINE Modules
    74
  - Power Supplies
    74
    
    Bay Power Supply
    74
    
    Power Module II
    74
    
    Uninterruptible Power Supply (UPS)
    75
  - System Fail Transfer
    75
Peripherals

77
- Introduction
  77
- Mitel Networks 5000 Series IP Phones
  78
- Attendant Consoles
  85
  - SUPERCONSOLE 1000 Attendant Console
    86
  - SUPERSET 7000 Attendant Console
    87
- SUPERSET 4000 Series Telephones
  88
  - SUPERSET 4001 Telephone
    90
  - SUPERSET 4015 Telephone
    91
  - SUPERSET 4025 Telephone
    92
  - SUPERSET 4090 Telephone
    93
  - SUPERSET 4125 Telephone
    94
  - SUPERSET 4150 Telephone
    95
- Programmable Key Modules
  96
- Interface Modules
  102
  - SUPERSET Interface Module 1
    102
  - SUPERSET Interface Module 2
    103
  - DSS/BLF Interface Unit
    104
  - Music-On-Hold/Pager Unit (DMP)
    105
  - Datasets
    105
    
    DATASET 1103 Standalone
    106
    
    DATASET 2103 Standalone
    107
  - SMART-1 ® Devices
    108
  - Digital Line Monitor (DLM)
    109
  - MITEL Express Messenger Voice Mail
    109
    
    Auto Attendant Features
    109
    
    Voice Mail Features
    110
  - Nupoint Messenger Voice Mail
    113
- Feature Description
  
  115
  - Feature Categories
    116
  - Abbreviated Dial
    133
  - Access Codes - Global Find
    133
  - Account Codes
    133
  - Account Codes - Verified
    133
  - Account Codes - Verified (Special DISA)
    134
  - Add Held
    134
  - Analog Networking
    134
  - Attendant Abbreviated Dial Number Entry
    135
  - Attendant Access (Dial 0)
    135
  - Attendant Advisory Message Setup
    135
  - Attendant Alarm Readout
    135
  - Attendant Automatic Overflow
    135
  - Attendant Bell off
    136
  - Attendant Busy Override
    136
  - Attendant Callback - Busy/No Answer
    136
  - Attendant Call Forward Setup and Cancel
    136
  - Attendant Call Selection
    136
  - Attendant Call Splitting and Swapping
    136
  - Attendant Calls Forwarded on no Answer
    136
  - Attendant Conference
    137
  - Attendant Console Display Language
    137
  - Attendant Console Handset and Headset Receiver Volume Control
    137
  - Attendant Console Last Call Retrieve
    137
  - Attendant Console LCD Display
    137
  - Attendant Console LDN Keys
    138
  - Attendant Console Lockout
    138
  - Attendant Console Macro Keys
    138
  - Attendant Console Set Paging - Directed, Group, or All Set
    138
  - Attendant Date and Time Setup
    138
  - Attendant Default Call Positions
    138
  - Attendant Destination (DEST) Key
    139
  - Attendant Directed Call Pickup
    139
  - Attendant Direct Trunk Select
    139
  - Attendant DISA Code Setup
    139
  - Attendant Do Not Disturb (DND) Setup, Cancel or Override
    139
  - Attendant Emergency Call (911) Detection
    139
  - Attendant Extension Busy-Out
    139
  - Attendant Flash over Trunk
    139
  - Attendant Function Access
    140
  - Attendant Hold Positions
    140
  - Attendant Implicit New Call
    141
  - Attendant Individual Directory Number
    141
  - Attendant Interposition Calling and Transfer
    141
  - Attendant Lockout Alarm
    141
  - Attendant Message Waiting Setup and Cancel
    141
  - Attendant Multi-New Call Tone
    142
  - Attendant New Call Ring
    142
  - Attendant Night/Day Switching
    142
  - Attendant Paging Access
    142
  - Attendant Paged Hold Access
    142
  - Attendant Serial Call
    143
  - Attendant Source Key
    143
  - Attendant Timed Recall
    143
  - Attendant Tone Signaling
    143
  - Attendant Training Jacks
    143
  - Attendant Transfer to Campon
    143
  - Attendant Transparent Multi-Console Operation
    143
  - Attendant Trunk Busy-Out
    144
  - Attendant Trunk Group Status Display
    144
  - Auto - Answer
    144
  - Auto - Hold
    144
  - Automated Attendant
    144
  - Automated Attendant - Auto-Attendant Group
    144
  - Automated Attendant - Default Destination
    145
  - Automated Attendant - Front End Recording
    145
  - Automated Attendant - Illegal Number Handling
    145
  - Automated Attendant - Prefix Digits
    146
  - Automated Attendant - RAD Operation
    146
  - Automated Attendant - Resource Allocation
    146
  - Automated Attendant - Vacant Number Routing
    146
  - Automatic Call Distribution (ACD)
    146
  - ACD - Path
    147
  - ACD - Positions
    147
  - ACD - Displays
    147
  - ACD - Longest Idle Agent
    147
  - ACD - Mobility
    148
  - ACD - Predictive Overflow
    148
  - ACD - Printed Reports
    148
  - ACD - Real Time Event
    148
  - ACD - Recorded Announcements
    149
  - ACD - Sets
    149
  - Automatic Number Identification (ANI) on Outgoing Trunks
    149
  - Automatic Number Identification (ANI) / Dialed Number Identification Service (DNIS) on Incoming Trunks
    149
  - Automatic Number Identification (ANI) on Outgoing Trunks
    150
  - Automatic Route Selection (ARS)
    150
  - Background Music
    151
  - BRI Card Support
    151
  - Broker's Call (Station Swap)
    151
  - Broker's Call with Transfer (Transfer with Privacy)
    151
  - Busy Lamp Field
    151
  - Calculator
    152
  - Call Forwarding
    152
  - Call Logging
    154
  - Call Park from Single-Line Sets
    154
  - Call Park from Multi-Line Sets
    154
  - Call Park System Orbit
    154
  - Call Rerouting
    154
  - Callback
    154
  - Campon
    155
  - Campon Priority over Call Forward Busy
    155
  - Campon Warning Tone
    155
  - Centralized Attendant
    155
  - CENTREX Compatibility (Double Flash over Trunk)
    155
  - CENTREX Compatibility (Single Flash over Trunk)
    156
  - CLASS (Custom Local Area Signaling Services) for Analog Telephones
    156
  - CLASS (Custom Local Area Signaling Services) for Digital Sets
    156
  - Class of Restriction (COR)
    156
  - Class of Service (COS)
    156
  - Clear All Features
    157
  - CO Line Group Key
    157
  - CO Line Key
    157
  - CO Line - Select Direct
    157
  - CO Line Type - Direct Access - Bypass Key System Toll Control
    157
  - Conference
    157
  - Conflict Dialing
    157
  - Consoleless Operation
    158
  - Contact Monitor
    158
  - Customer Data Entry (CDE)
    158
  - Customer Data Entry - Default Data
    158
  - Customer Data Entry - Range Programming
    158
  - Customer Data Print
    158
  - Data: Abbreviated Dial for ADL Calls
    158
  - Data: Account Codes
    158
  - Data: Associated Data Line (ADL)
    159
  - Data: ADL Hotline
    159
  - Data: ADL Speed Call Originate
    159
  - Data: Associated Modem Line (AML)
    159
  - Data: Auto Answer
    160
  - Data: Automatic Data Route Selection (ADRS)
    160
  - Data: Hunt Groups
    160
  - Data: Modem Pooling
    160
  - Data: Modem Pooling Queuing
    160
  - Data: Peripherals
    160
  - Data: Security
    161
  - Data: Station Message Detail Recording (Data SMDR)
    161
  - Data: Station Queuing
    161
  - Data Transceiver (DTRX)
    161
  - Data: DTRX Call by Name
    161
  - Data: DTRX Call Originate/Disconnect
    161
  - Data: DTRX Help
    162
  - Data: DTRX Hotline
    162
  - Data: DTRX Messages
    162
  - Daylight Savings Time Adjustment
    162
  - Device Interconnection Control
    162
  - Dial Tone Disable
    162
  - Dial Tone - Discriminating
    162
  - Dictation Trunks
    163
  - DID/Dial-In/Tie Intercepts
    163
  - Digit Translation
    163
  - Direct-In Lines (DIL)
    163
  - Direct Station Page/Busy Lamp Field
    163
  - Direct Station Select (DSS) Key
    163
  - Direct Station Select/Busy Lamp Field (DSS/BLF)
    164
  - Direct Station Select/Busy Lamp Field (DSS/BLF) Call Pickup
    164
  - Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit
    164
  - Direct to ARS
    164
  - Direct Trunk Select
    164
  - Disconnect Alarm
    165
  - Display Caller ID on Non-Prime Lines
    165
  - Display Keys
    165
  - Do Not Disturb (DND)
    165
  - DTMF-To-Rotary Dial Conversion
    165
  - Emergency Call Handling
    165
  - Emergency Calls (911) - Detection and Reporting to Attendant Consoles
    166
  - Emergency Calls (911) - Detection and Reporting to Display Sets
    167
  - Emergency Calls (911) - Reporting to PSAP
    167
  - Expensive Route Warning
    167
  - FAX Tone Detection
    167
  - Feature Keys
    167
  - Flash - Calibrated
    171
  - Flash Control
    171
  - Flash Disable
    171
  - Flash for Dial 0 (Attendant)
    171
  - Flash for Waiting Call
    171
  - Flash Timing
    172
  - Forward Campon
    172
  - Group Listening
    172
  - Handset Mute
    172
  - Handset Receiver Volume Control
    172
  - Handsfree Announce
    172
  - Handsfree Answerback to a Directed Page
    172
  - Handsfree Operation
    173
  - Headset Mode Feature Key
    173
  - Headset Operation
    173
  - Headset Operation (Amplified Headset)
    173
  - Headset User Control
    173
  - Headset with In-Line Switch Operation
    174
  - Hold
    174
  - Hold Reminder
    174
  - Holiday Messages
    174
  - Hot Line
    174
  - Hotel/Motel (Lodging)
    174
  - Hotel/Motel - Attendant Console Guest Room Softkey
    175
  - Hotel/Motel - Attendant Message Register Audit
    175
  - Hotel/Motel - Attendant Message Waiting Setup and Cancel
    176
  - Hotel/Motel - Audits
    176
  - Hotel/Motel - Audit Screen
    177
  - Hotel/Motel - Wakeups
    177
  - Hotel/Motel - Call Blocking
    177
  - Hotel/Motel - Call Restriction
    177
  - Hotel/Motel - Check out
    178
  - Hotel/Motel - CLASS (Station Side) for Analog Telephones
    178
  - Hotel/Motel - Do Not Disturb (DND)
    178
  - Hotel/Motel - Front Desk Features
    178
  - Hotel/Motel - Guest Names
    178
  - Hotel/Motel - Guest Room Message Retrieval
    179
  - Hotel/Motel - Guest Room SUPERSET Key Programming
    179
  - Hotel/Motel - Guest Room Update Screen
    179
  - Hotel/Motel - Guest Search Screen
    179
  - Hotel/Motel - House Statistics Screen
    179
  - Hotel/Motel - Internal Number Block
    180
  - Hotel/Motel - Maid in Room Status Display - SUPERSET Display Telephones
    180
  - Hotel/Motel - Message Lamp Test
    180
  - Hotel/Motel - Message Register
    180
  - Hotel/Motel - Multi-User
    180
  - Hotel/Motel - Passwords
    181
  - Hotel/Motel - Property Management System (PMS)
    181
  - Hotel/Motel - Room Condition
    182
  - Hotel/Motel - Room Occupancy
    182
  - Hotel/Motel - Room Search Screen
    182
  - Hotel/Motel - Room Status Display
    183
  - Hotel/Motel - Room Types and Room Codes
    184
  - Hotel/Motel - Single Line Reports
    184
  - Hotel/Motel - Suite Services
    185
  - Hunt Groups
    185
  - Illegal Access Intercept
    185
  - Inhibit Trunk Ring-Me-Back During Dialing
    185
  - Intercept to Recorded Announcement
    185
  - Internal Number Block
    186
  - Inward Restriction (DID)
    186
  - Language Change
    186
  - Last Number Redial
    186
  - Last Party Receives Dial Tone
    186
  - Line Lockout
    186
  - Line Preference
    186
  - Line Privacy
    187
  - Line Selection
    187
  - Line Types and Appearances for SUPERSET Telephones
    187
  - Line Appearance Variants
    188
  - Lockout Alarm
    189
  - Logical Lines
    189
  - Maintenance
    189
  - Manual Line (Dial 0 Hotline)
    189
  - Messaging - Advisory
    189
  - Messaging - Call Me Back
    190
  - Meter Pulse Collection
    190
  - MILINK Data Module
    190
  - MITEL Application Interface (MAI)
    191
  - MITEL Network Gateway
    191
  - Moving Stations and SUPERSET Telephones
    192
  - Multi-Attendant Positions
    192
  - Music-On-Hold (MOH)
    192
  - Music from an ONS Source
    192
  - Names
    193
  - Never a Consultee
    193
  - Never a Forwardee
    193
  - New Call Ring
    193
  - NI3 Calling Name Delivery
    193
  - Night Bells
    193
  - Night/Day Switching
    193
  - Night Services
    194
  - Night Services Flexibility
    194
  - Node Identification
    194
  - Non-Busy Extension
    194
  - Numbering Plan Flexibility (Conflict Dialing)
    194
  - Off-Hook Alarm to Display Sets
    194
  - Off-Hook Voice Announce
    194
  - Off Premises Extension (OPS)
    194
  - Originate Only Extension
    195
  - Overlap Outpulsing
    195
  - Override (Intrude)
    195
  - ONS Positive Disconnect
    195
  - ONS Ring Groups
    195
  - Override Security
    195
  - Paging - PA
    195
  - Paging -Telephones
    196
  - Paging - PA and Telephones
    196
  - Parallel Connection of Industry-Standard Telephones
    197
  - Personal Speed Call
    197
  - Pickup Groups
    197
  - Pickup - Local and Directed
    197
  - PRI Card Support
    197
  - Printer/Terminal Support
    197
  - Priority Dial 0
    198
  - Privacy Enable/Privacy Release
    198
  - Programmable Key Module (PKM)
    198
  - Q.sig
    199
  - RAD Support
    199
  - Recall
    199
  - Receive Only Extensions
    200
  - Record a Call
    200
  - Remote LAN Access
    200
  - Reminder
    200
  - Resale Package
    200
  - Ringer Control
    200
  - Ringing - Discriminating
    200
  - Ringing Plan
    201
  - Ringing Time-Out (Final Ringback)
    201
  - Satellite PBX
    201
  - Secretarial Line
    201
  - Speak@Ease Support (Mitel Networks 6500 Speech-Enabled Applications)
    201
  - Speaker Volume Control
    201
    
    Speed Call Key
    201
    
    Split
    202
    
    Station Message Detail Recording (SMDR)
    202
    
    Subattendant - Basic Function
    202
    
    Subattendant - Enhanced Functions
    202
    
    Subattendant - Abbreviated Dial Programming
    203
    
    Subattendant - Advisory Message Setup
    203
    
    Subattendant - Wakeups
    203
    
    Subattendant - Call Forward Setup and Cancel
    203
    
    Subattendant - Calls Waiting Indication
    204
    
    Subattendant - Date and Time Setup
    204
    
    Subattendant - Hold Positions
    204
    
    Subattendant - Listed Directory Number (LDN) Keys
    204
    
    Subattendant - Paged Hold Access
    205
    
    Subattendant - Recall
    205
    
    Subattendant - Station DND Setup
    206
    
    SUPERSET 3DN and SUPERSET 4DN Auto-Answer for Directed Page Calls
    206
    
    SUPERSET 3DN and SUPERSET 4DN Option
    206
    
    SUPERSET LCD Display
    206
    
    Swap (Trade Calls)
    207
    
    Swap Campon
    207
    
    System Fail Transfer (SFT)
    207
    
    System Identifier
    207
    
    System ID Module
    207
    
    Tandem Operation
    207
    
    TAPI Support over DNIC
    207
    
    Tenanting
    208
    
    Toll Control
    208
    
    Tone Demonstration
    208
    
    Tone Plans
    208
    
    Traffic Measurement
    208
    
    Transfer
    209
    
    Transfer Dial Tone
    209
    
    Transfer Security (Recall)
    209
    
    Trunk Answer from any Station (TAFAS)
    209
    
    Trunk Circuit Descriptor Options
    209
    
    Trunk Dial Tone Detection
    209
    
    Trunk Groups
    209
    
    Trunk Operation - Direct Inward Dial (DID)
    209
    
    Trunk Operation - Direct Inward System Access (DISA)
    210
    
    Trunk Operation - Non-Dial-In CO
    210
    
    Trunk Operation - Tie
    210
    
    Trunk Recall
    210
    
    Trunk Support - CO (LS/GS)
    210
    
    Trunk Support - Direct Inward Dial (DID)
    211
    
    Trunk Support - E&M
    211
    
    Trunk Support - T1
    211
    
    Uniform Call Distribution (UCD)
    211
    
    Vacant Number Intercept
    211
    
    Voice Mail Support
    211
    
    Whisper Announce
    212
Feature Levels

213
Purchasable System Options

215
Maintenance

219
- Introduction
  219
- Customer Data Entry (CDE)
  219
- Maintenance Functions
  220
  - Alarm Indication
    220
  - Alarm Leds
    220
  - Alarm Status Display
    221
  - Configuration Report
    221
  - Copy Database
    221
  - Customer Data Entry (CDE) Backup and Restore
    221
  - Device Error Analysis Statistics
    221
  - Device Status Report
    221
  - Diagnostics
    221
  - Remote Maintenance Administration and Test (RMATS) Access
    222
  - Remote Printing of CDE Reports
    222
  - Remote Software Download
    222
  - Remove from Service, Return to Service
    223
  - Show, Set Date
    223
  - Show, Set System Time
    223
  - SUPERSET Firmware Download
    223
  - System Logging Facility
    223
  - Test Line Function
    223
- Maintenance Diagnostics
  224
  - Maintenance Objectives
    224
  - Maintenance Terminal
    224
  - Diagnostic Log Files
    224
  - Types of Diagnostics
    225
  - Database Installation and Updates
    225
  - Database Storage on Loss of Power
    225
Specifications

227
- Environment
  227
  - Shipping
    227
  - Storage
    227
  - Site
    228
- Feature Capacities
  229
- System Parameters
  231
- Tone Plan Support
  231
- Traffic and Performance
  231
  - Traffic Parameters
    231
  - Grade of Service
    234
  - Traffic Limitations
    234
  - Receiver Provisioning
    235
  - SPINE CLASS Receivers
    236
  - Physical Characteristics
    238
  - Electrical Characteristics
    239
    
    Power and Grounding
    239
    
    Cabling
    240
  - Regulatory Compliance
    242
Glossary of Terms

243

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