Avaya Communication Manager Administrator's Manual page 1224

Screen Reference
System-Parameters Customer-Options
Vectoring (ANI/II-Digits Routing)
Provides for ANI and II-Digits vector routing.
Vectoring (G3V4 Advanced Routing)
Provides for Rolling Average Speed of Answer Routing, Expected Wait Time Routing, and VDN Calls
Routing.
Vectoring (CINFO)
Provides the ability to collect ced and cdpd from the network for vector routing. To use this enhancement,
first set either the ISDN-PRI or ISDN-BRI Trunks fields to y.
Vectoring (Best Service Routing)
Enables the Best Service Routing™ feature. Through special vector commands, Best Service Routing
allows you to compare splits or skills at local and remote locations and queue a call to the resource that
will give the caller the best service.
Vectoring (Holidays)
Enables the Holiday Vectoring feature. It simplifies vector writing for holidays.
Field descriptions for Call Center Optional
Features
Figure 353: Call Center Optional Features
display system-parameters customer-options
VDN of Origin Announcement? n
Logged-In Advocate Agents: 500
Logged-In IP Softphone Agents: 500
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CALL CENTER OPTIONAL FEATURES
VDN Return Destination? n
Logged-In ACD Agents: 500
Administrator's Guide for Avaya Communication Manager
VuStats (G3V4 Enhanced)? n
Used
Page 7 of X
VuStats? n
November 2003